My gloves are fantastic. Unfortunately, the customer experience I had was appalling. I ordered the wrong size, made immediate contact to arrange the correct pair and experienced a >3 week wait to get them changed when I expressed at multiple points that I was hoping for a swift turnaround to not be without gloves. Not a single person I interacted with showed any interest in trying to find a resolution or help, I had to regularly follow up and overall I was shocked at how a company that presents so professionally could have such a giant hole in their service. I think the gloves are brilliant, but despite that I'm really unsure whether I'd ever engage with this company again because of the disinterest with which they handled my enquiry.