Engage Reviews

Name: Engage
Rating: 4.67

4.7 Rating 397 Reviews

92 %

of reviewers recommend Engage

4.7

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.2 out of 5

Visit Website

Phone:

499791196

Email:

info@engageind.com

Location:

11 Swallow Court, Churchlands
6018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and extremely slow processing. I have been waiting for 3 weeks for a small package, and it still hasn't been shipped—despite paying extra for fast shipping to Europe. When I contacted support via email, they just blamed it on a warehouse move. That is completely unprofessional and simply not my problem as a customer. I expected much better service. Avoid until they sort out their logistics.”

Helpful Report

Posted 3 weeks ago

“Unfortunately, my experience with Engage Industries has been extremely frustrating. I placed an order on 21 September for three shirts and paid extra for express shipping, which was advertised as 1–5 days. It is now 30 September and my order is still completely unfulfilled. The tracking still says “Waiting for seller to create information,” meaning it hasn’t even been handed over to the carrier. I first contacted them by email about the delay and received no response for 3 days. I then contacted their support chat, where the AI acknowledged that my order had been unfulfilled for 8 days and said someone from the team would review the issue and the express shipping fee refund. I was told I would hear back within 15 minutes, but I waited around 8 hours and nobody ever joined the chat. When someone eventually responded, they completely addressed the wrong issue and only replied about a discount code I had mentioned separately. I immediately clarified that my actual concern was the shipping delay, the fact that my order had not been fulfilled, and getting my express shipping fee refunded. I have still received no response. I understand that delays can happen, but the lack of communication and customer support throughout this process has been extremely disappointing. I paid extra for express shipping and would simply like my order to be dispatched and the additional express shipping fee addressed. This whole situation makes it feel like they are picking and choosing what they wanna respond too and not acknowledging the real issue.”

Helpful Report

Posted 1 month ago

“Absolutely TERRIBLE customer service. It has been a week since I placed my order and it has still yet to be shipped. Upon enquiring about this with their useless help bot, I was made to wait in the live chat for an "agent" for over 1.5 hours with not a single response. Absolutely ridiculous that a company can care this little about their customers and still make money.”

Helpful Report

Posted 6 months ago

“Great customer support”

Helpful Report

Posted 10 months ago

“DO NOT ORDER FROM HERE. Absolutely disgusting service. Spent $380 on Christmas gifts and express post 9 days ago. Zero communication and/or updates. Order still remains unfulfilled. Cannot cancel the order without speaking to someone yet I've sat on the webchat for 5 hours with no response. No email responses. Cannot reach out via Instagram as they do not accept message requests and no Facebook contact. The phone number associated is not connected. DO NOT ORDER FROM HERE!”

Helpful Report

Posted 10 months ago

“Ordered on 21 Nov and still haven’t got any tracking on 2 Dec. I know it’s Black Friday but come on. It has been 12 days and still can’t get my order shipped. Emailed their support and just keep telling me they are working on it. Not helpful at all. Very disappointing. I like their products and have their shorts but will nerve order again.”

Helpful Report

Posted 11 months ago

“Love the quality and style engage makes, truly stands out as a brand entirely. Additionally the fact that its a local, aussie business is the cherry on top!”

Helpful Report

Posted 1 year ago

“I recently bought a pair of MMA shorts from Engage, and I’m really impressed! The quality is excellent, durable, comfortable, and perfect for training. You can tell they put a lot of thought into the design and materials. I’ll definitely be buying from Engage again. Highly recommend!”

Helpful Report

Posted 1 year ago

“incredible company. quick responses. great products. very trustworthy and reliable! will buy from engage again.”

Helpful Report

Posted 1 year ago

“Absolutely terrible customer service, I’ve emailed constantly about a returned order as I was sent wrong size. Haven’t heard from them and they received the return last Thursday. Absolutely terrible, won’t be buying anything from here again. Not to mention the express delivery was 4 days late.”

Helpful Report

Posted 1 year ago

“Love my new mma gloves and grapplings shorts. The shorts are really comfortable allowing plenty of movement and the gloves with really well and are amazing for training!”

Helpful Report

Posted 1 year ago

“Great website, love all the fight gear and apparel. Delivery was speedy.”

Helpful Report

Posted 1 year ago

“Best mma gloves I’ve worn comfortably fitting without wraps and the foam is great quality reasonably priced and fast delivery”

Helpful Report

Posted 1 year ago

“Ich komme aus Deutschland und trotz ein zwei Schwierigkeiten von Seiten des deutschen Zolls kam das Packet in super Zustand an und die Produkte sind Mega plus schnelle Hilfe seitens der Firma.”

Helpful Report

Posted 1 year ago

“Best service”

Helpful Report

Posted 1 year ago

“they have a really good site with a crazy system, the only flaw is the discount codes which are few”

Helpful Report

Posted 1 year ago

“delivery time is terrible , quality is bad and £70 on top of my £140 order in taxes will Not order again”

Helpful Report

Posted 1 year ago

“Good prices for great gear”

Helpful Report

Posted 1 year ago

“Ordered a few things from Engage and I've been happy with all of them. They do phenomenal sales where you can get seriously good deals. Lace up gloves were nice for sparring, rash guard is a good thickness and looks good - rubber around the bottom helps it from slipping up. Shorts are good too but a bit undersized, usually a L-XL but I'm a 3XL in shorts. Engage pretty top tier for fight wear, and maybe B+ tear for gear (but the prices on sale are so so good it's worth it if you know what you're getting)”

Helpful Report

Posted 1 year ago

“Delivers to Southeast Asia with updates for tracking very happy with that!”

Helpful Report

Posted 1 year ago

Engage is rated 4.7 based on 397 reviews