Our first survey with Engagement Multiplier was in January 2018 and our engagement score was 65.9 and our latest in November 2020 was 84.0. I believe that this increase has been due to the advice given by engagement multiplier on how to use the information gained effectively from the survey. As a Senior Management team we have read the results thoroughly and after each survey address 2-3 issues which were mentioned by 2 or more employees, acknowledging the issue and then reporting on what we planned to do. Our Purpose, which is has now been in bedded in the culture of the company was the first thing we worked on after our first survey. Engagement Multiplier is a great tool to really understand the thoughts and issues felt by our employees, many of which are easy quick fixes that can make a huge difference to our employees every day working life.