MYTIME Young Carers have just completed a trial with Engagement Multiplier it was such a useful tool for understanding what our team think we are doing well and what areas we need to improve on. The service we received is exceptional, Steve Middleton and Jade Finnerty have provided great support and advice in setting the survey up and provided excellent insights when we discussed the teams feedback. Although we achieved a high engagement score, there is still plenty of room for improvement and it has allowed us to identify some key areas to focus on; including our communication, increasing the number of opportunities for us to connect as a team and supporting the team to manage their workload effectively. The team was supportive of the process and pleased to be given the opportunity to be heard. We have now signed up to Engagement Multiplier and can't wait to start implementing the suggestions made by our team.