I ordered the authentic Bellingham home kit hours after the kit was released on 21st September.
A week later a Mbappe PSG shirt arrived…. How a non-affiliated sports club shirt could be mixed-up with my order is beyond me!?!?
I’ve called on multiple occasions to have the shirt replaced with the ACTUAL SHIRT I ORDERED. Their response was to send a return bag first, process the return, then send the proper kit out. But no return bag ever arrived.
I tried calling again this morning but they have suspended their call centre service. Their automatic self-service return portal called “intelligent returns” is defunct. It does not register or recognise my order despite being within their 90 days return policy.
£124.39 and 7 weeks and 2 days later I’m stuck with a rival club kit that I despise and no place to turn to correct this problem.
I wish I never forked out to support my country
2 years ago
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