England Store Reviews

3.5 Rating 830 Reviews
61 %
of reviewers recommend England Store
3.5
Based on 830 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read England Store Reviews
Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous
Anonymous  // 01/01/2019
Can't comprehend how the official merchandiser for the England National Team are this incompetent. Beggars Belief. Order with 48hr delivery and 7 days later it's not even dispatched. Give your heads a wobble for fk sake.
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Posted 1 week ago
DO NOT ORDER FROM THIS SITE My niece thought she was lucky enough to get the Mary Earps shirt when it was released, unfortunately it never arrived and she was told it got lost in the post. Royal Mail said they never even received the parcel. England store gave her 25% off the next batch to be released as compensation (they did refund her). Ordered again and thought it was arriving, guess what it never arrived, again she was told lost in the post, again Royal Mail states never received the parcel. Makes you wonder if the store actually have the shirts to sell. My niece is so disappointed.
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Posted 3 months ago
I have ordered from them once before and vowed never to do it again but thought I would give them the benefit of the doubt as again it was for a kit for my grandsons birthday present and I couldnt find it elsewhere. The first time I paid extra for quick delivery which it wasnt. The personalised kit arrived late and with bits of plastic stuck on the shirt. The personalised number was HUGE in comparison to the shirt . I spent hours and hours trying to get a replacement and I had to give it to him as it was. They would not issue a refund as they said they had personalised the shirt. Many weeks later a second kit arrived which was just the same. This second order was just as disasterous - after 3 weeks it had still not been shipped (no notification of delays from them) and when I finally got through to Customer Services they said they had long delays and could not give me any time frame at all. I had no option but to cancel and try ordering from somewhere else but my grandsons birthday present will be late again this year as a result of England Stores INCOMPETENCE. If you can avoid it DONT have anything to do with them
Helpful Report
Posted 6 months ago
Waiting 3 weeks for refund you can’t speak to any one still have not got refund will not shop theire again the worst online shop ever
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Posted 6 months ago
Dreadful service. Waited a month for a £100 Russo shirt. When it did arrive it was damaged. It seems to be virtually impossible to speak to anyone, and the help function is pathetic. If this is the official England store it is a disgrace.
Helpful Report
Posted 7 months ago
Do not use this company. I placed an order on the 10th August the website looks verified and official but I haven't heard a thing and the item is due to be delivery tomorrow but it hasn't progressed any on the so called order status. DO NOT USE!
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Posted 7 months ago
Placed an order 2nd August - its not even posted yet! They don't respond to emails and calls and their chat function doesn't work. Don't waste your money
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Posted 7 months ago
DO NOT ORDER FEOM ENGLAND STORE They email to delay your order and then it still never comes. The emails are not replied to, the contact centre phone service is closed during the hours they advertise as open. Abysmal service for our national teams.
Helpful Report
Posted 8 months ago
After paying almost £6 handling and postage & packing I received a poor quality item, of I hadn't known where it came from I would have thought it was a fake. I then had to pay £5.90 to return a £25 t-shirt.
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Posted 9 months ago
I bought a mug that was in pieces when it arrived. There is no contact or live chat available. The only option is to pay 6.95 to return a broken product. I expected better from and official England store.
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Posted 10 months ago
Do not order from them! It’s a complete scam. I ordered an item, it never arrived. 4 months later I finally got through to them and asked for a refund they returned 1/3 of the amount and charged me a shipping
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Posted 1 year ago
Do not order from this Company, items are over priced to start with but that’s football, item arrived & ridiculously too small, had to pay £5.90 (cheapest option) to return it & was told “not much they can do about it” absolutely disgusting
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Posted 1 year ago
I ordered a Millie Bright top and received an email stating it was coming on the 7th January. I waited in, no knock, no doorbell and then I received an email deliver2:15, I opened my door and nothing was there. I have no photo proof it came to my door. I have contacted customer services three times with no reply. I telephoned which I think went via India and he said he would come back in 48 hours - He didn't. I am out of pocket with nothing to show. I'm gutted and won't be using England Store again and and warn others not to either.
Helpful Report
Posted 1 year ago
I was charged £7.15 to return a child’s tshirt! Absolute rip off!!
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Posted 1 year ago
Livid with their appalling Customer Service. Goods didn't arrive on time, then 2 of the 3 items that I had to return were their error, yet I had to pay £7.15 to return them! They received the return parcel on 23 December, yet I'm still awaiting my refund. I've just been on their website to check my refund status and it says their isn't a refund associated with my order number!!! They owe me over £117!!! I just want my money back! I'm a huge England fan, but this experience has made me never want to buy from this store again.
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Posted 1 year ago
My order placed on 9th December still hasn't arrived. It shows as being delivered because as far as England Store is concerned as soon as Evri confirm receipt they assume its delivered. Can't actually get to speak to a human and my emails haven't been answered so at the moment I'm £80 down and it's not looking good. Way to go England Store really great customer service...not
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Posted 1 year ago
My partner ordered a pair of Nike air max 95 3 lions trainers.He paid express delivery and they arrived the next day.After looking at the reviews he was very sceptical.He is glad he ignored the reviews 5* from us..Would buy from here again.
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Posted 1 year ago
Waited nearly 2 weeks for England training kit for grandson … Bearing in mind he is an average size 9yr old , I purchased the kids medium which says 10-12yr age range … but upon opening package I was gobsmacked to say the least, as the size although correct medium it is genuinely only big enough for a 5 yr old ….
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Posted 1 year ago
ordered 2 boys england football kits on 2/12/22 took 2 weeks to arrive but minus football socks. still waiting for them. cant speak to anybody from customer services
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Posted 1 year ago
Shocking company send shirts with numbers in wrong place front and back ! and letters peeling off within hours avoid at all costs do not buy anything from these clowns customers service shocking don’t waste your time honestly
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Posted 1 year ago
England Store is rated 3.5 based on 830 reviews