I have ordered from them once before and vowed never to do it again but thought I would give them the benefit of the doubt as again it was for a kit for my grandsons birthday present and I couldnt find it elsewhere. The first time I paid extra for quick delivery which it wasnt. The personalised kit arrived late and with bits of plastic stuck on the shirt. The personalised number was HUGE in comparison to the shirt . I spent hours and hours trying to get a replacement and I had to give it to him as it was. They would not issue a refund as they said they had personalised the shirt. Many weeks later a second kit arrived which was just the same. This second order was just as disasterous - after 3 weeks it had still not been shipped (no notification of delays from them) and when I finally got through to Customer Services they said they had long delays and could not give me any time frame at all. I had no option but to cancel and try ordering from somewhere else but my grandsons birthday present will be late again this year as a result of England Stores INCOMPETENCE. If you can avoid it DONT have anything to do with them