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England Store Reviews

3.5 Rating 831 Reviews

61 %

of reviewers recommend England Store

Company Reviews

3.5

Based on 831 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just an update for anyone still waiting for a shirt (personalised or away). I have finally been told today that no stock is expected anytime soon and have been advised to cancel my order. This is despite me being told around 10 times over the past 3 weeks my order was being processed and i was even told on Monday my shirt was with the personalisation team and was promised it would be with me by yesterday. It was only when i rang up today wanting to know why i was lied too that a manager told me i had been lied too throughout the process and my shirt is not in stock and was never with the personalisation team. Without doubt the worst customer experience i have ever had. Very stressful and upsetting considering this is the Official England Store which meant I and many other fans saw this as the most trustworthy and reliable place to order our England merchandise for a major tournament.”

Posted 2 years ago

“Ordered a kit on June 2nd and the tracking still says it will arrive on the 10th! 12th today and no sign that it has even been dispatched. I can’t get anyone on their “chat” the phone number doesn’t work and it says the email address given is blocked. Is this a genuine website or have I been conned?”

Posted 2 years ago

“The tracking showed this was delivered, the image provided was of the delivery label on what looked to be a bag, no evidence of this being left anywhere near my property. Apparantly I've signed for this but thats not been proved either. The couriers have deemed this lost. Customer service is very slow in response, its been a week now and they're just about to send a claims form. Save your money, not worth the hassle.”

Posted 3 years ago

“Just like football, this shirt ain’t coming home anytime soon.”

Posted 2 years ago

“disgusting service, delivery is a joke, no way to contact these con artists, 85 pound just to go to the shop and buy another so i can actually wear it for the euros.”

Posted 2 years ago

“Absolute shambles of a company, big tournament coming up, saying they're busy so the shirt will take over 2 weeks? I get it being a busy period and you won't get a printed shirt right away but its a joke, there's also no customer service to talk to. The tournament was coming up for a very long time, surely you should prepare more for the amount of orders you'd get? Running out of letters to print is absolutely embarrassing for the official England Store. Will never use again.”

Posted 2 years ago

“Hopeless, Ordered a Medium stadium shirt GREALISH 7 with the respect and euro badge on the 6th June was sent confirmation that delivery was expected on the 14th. At ordering there was nothing about things being a pre pre-order item or any stock issues. Today (after emailing and complaining) I have an email saying due to Covid and shipping issues there are problems with Player Names and the euro & respect badges, & the shirts will be sent out blank. Ruined my sons birthday, How do you put stuff for sale when you don't have the stock to fulfil ? Covid isn't new it is very poor organisation, until stock is available you don't put it up for sale unless you tell the customer at ordering that there will be a wait for stock. It is simple, have a thousand shirts in stock with enough lettering, euro & respect badges to cover and as the stock depletes the system should take it off. That's how it works at my warehouse anyway with products we sell. Absolutely shocking never using these clowns again.”

Posted 2 years ago

“Very poor service. been waiting 3 days for them to cancel my order.”

Posted 2 years ago

“Absolute joke No one to contact, phone number sends you in an automated circle with no helpful information shirt ordered on June 4th, ETA June 14th, it's now the 15th and still showing as processing”

Posted 2 years ago

“Placed an order with them on the 10th June, went for the next day delivery option to get my England shirt on time for the first game.... It never arrived on time... And when I checked their tracking service it said estimated delivery 15th June.... So much for next day delivery... I emailed their customer services to complain and still haven't received a response after more then 24 hours of waiting... Absolutely terrible service won't be ordering from them again. Would not recommend to anyone!!!!!!”

Posted 2 years ago

“Ordered a England top on Sunday 6th June 2021 .Paid £112.39 to include express delivery (1 working day)(5 working day with personalisation) Today 12 the June still NO top.No explanation and no way of getting a reply seemingly.Feel that I have wasted my money !Don't make delivery promises .Take monies and don't deliver.I am appalled”

Posted 2 years ago

“Waiting for 10 days for an order which is supposed to be shipped in 3. One disappointed son who wanted to wear his England top for the opening match.. disgraceful”

Posted 2 years ago

“The website makes it sound like you can exchange item but you cannot, then you have to pay a hefty amount to return your item. I'd buy from somewhere else. Come on Official England Store this is poor!”

Posted 3 years ago

“I have emailed the company that runs returns for this store multiple times and never get a response. Would NEVER order from this store again!”

Posted 3 years ago

“Purchased an England shirt and paid for posting at checkout. The shirt arrived and was too long, very odd sizing, so I wanted to exchange for a smaller size. No exchange system and was advised that I needed to post back at my own cost and 're order a new one with yet another postage cost. If you want to spend as much on postage as the product cost then use this service....if not avoid avoid avoid!!”

Posted 3 years ago

“Ordered a white/grey top and a red one arrived. I have to now return at a postage cost to myself.”

Posted 5 years ago

“I was charged £7.15 to return a child’s tshirt! Absolute rip off!!”

Posted 1 year ago

“Poor poor poor . Avoid . Shocking company . Order arrived . lol me stop send back as size is wrong . No order confirmation sent . No paperwork with shirt . Don’t waste your money .”

Posted 1 year ago

“Do not use this company, they will not refund you if your goods are lost in transit by their carrier. They hold your money to ransom, even though the goods have not arrived. Stay clear, use a local sports shop, not these people.”

Posted 1 year ago

“Avoid. I bought and England top for my daughter to have for the Women’s Euro cup on 28 May and have not received by 17 July. I called and messaged them but they are no help. They use Evri, who I am sure lost it and never attempted to deliver according to tracking. Last time I called, I was told I got to wait longer as they need to research with there returns department. 49 days for a shirt is too long. I doubt I will get by mens World Cup. Terrible and full of excuses and no solutions.”

Posted 1 year ago

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England Store is rated 3.5 based on 831 reviews