I paid a hefty fee for next day delivery. At no point in the checkout process did I see any time limits for ordering etc so I went ahead and selected it for an order I made at 3pm on a Thursday. Received no warning that my next day delivery would in fact not be arriving on time until I was informed of its despatch on Monday, a full 4 days (2 working days) after the order was made. Complained to customer service to have my fee reimbursed in full (which seems only natural) and was told that I was informed of the fact that next day deliveries can only be made before midday (not to my knowledge) and that I had received confirmation the next day anyway (I didn’t, I received on Monday).
Highly unsatisified because not only did I not get my order in time but I paid a really expensive fee for nothing!!!
Will not be using again, I’ll just order from sports direct next time.
7 years ago
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