When I purchased the six-month service from https://enhancv.com/in Aug 2020, I thought it's a one-time purchase and did not expect Enhancv to do a recurring charge for another six-month service on my account until I got a notification from Paypal. Enhancv even did not email me the invoice directly. I contacted Enhancv customer service three times for refunding but did not get any response. Therefore, I reached out to Paypal, since the transaction was through Paypal. Paypal helped me cancel the billing agreement with the merchant on Feb 23, 2021, although my $65.94 had been sent to Enhancv before that.
When I reviewed my account on the website of Enhancv on April 15, 2021, it shows that my plan was expired on Feb 24, 2021 (I think because Paypal canceled the billing agreement with Enhancv on Feb 23, 2021). That means, I paid for a service that claimed to cover a plan from Feb 20, 2021 to Aug 19, 2021, but it has been expired since Feb 24, 2021. Therefore, I would like to report Enhancv's inappropriate business practice. First, Enhancv did not actively make me as a customer aware that they will charge customers without notification after the paid period is over. Second, Enhancv charged me but made my paid service expired before it is supposed to be expired.
4 years ago
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