The service is very time- and cost-saving if you don't have access to specialised software for design. The available sections and examples guide the user and makes them less stressed out compared to starting to write your resume or cover letter from a plank page. I would like to have more flexibility when formatting the document - change picture size and location, wider range of fonts and colours. I find the improvement suggestions often inappropriate and repetitive. In addition, they distract you from typos and problems with sentence structure that can be easily detected in other apps and add-ons.