highly disappointing experience I encountered with a car rental reservation I made through your platform. I booked a 7-day car rental at Nice Airport with Goldcar, and I submitted my airline ticket in advance to inform you of my scheduled arrival time—7:00 PM. The confirmed price for the rental was €136, and the reservation was made in good faith, based on the arrival time specified. Upon arriving at the Goldcar counter at Nice Airport, the agent was initially unable to find my reservation. After approximately 15 minutes, I was informed that the reservation had been cancelled due to a “no-show.” This was both confusing and unacceptable, as I arrived at the correct time I had specified—7:00 PM—and at no point did I select or agree to a pickup time of 12:00 noon. The Goldcar agent then offered me a similar economy car for €625, which is more than four times the price of my original booking. When I expressed my concerns about the integrity of the business process, the agent advised me to contact Enjoy Travel directly, as they claimed only Enjoy Travel could reactivate the cancelled reservation. Following this, I attempted to resolve the issue through the Enjoy Travel website. I spent over 90 minutes chatting with an AI assistant, which repeatedly promised to connect me with a live agent—but that never happened. I also submitted a complaint form via the website, but I have not received any response. It’s been 13 hours since I submitted complaint asking to activate my reservation. No one responded. This experience has caused significant inconvenience and unnecessary stress. I am requesting the following actions be taken immediately: I trusted Yellow Travel to facilitate a smooth rental experience and feel this situation reflects poorly on the service and coordination between your platform and Goldcar. I have no choice but write complain to customer service government agency in UK, only government able to audit this business structure. I live in USA and my vacation is Nice is ruined.