“Arrived as a family of 4. Child seats not available despite clearly stated in the reservation. Left stranded requiring a car at short notice. Rental company now lying saying there was....Enjoy travel have rejected our refund. Why would we lie?”
“Unreliable rental company!!!! They work with shady local operators. The contract is full of fine print. They wrongly claim a "no-show" if you don't pick up the car—even if you've already paid for it in full—within 59 minutes. Although Tirana Airport was listed as the pickup point, we had to take a shuttle to a different location to collect the car. That’s why we were late. It is rather peculiar, though, that we *were* able to get the car if we paid an extra fee!!!!”
“I booked a car through EnjoyTravel and received a vehicle in an appalling condition. The car was incredibly dirty, covered in stains, and had a foul, pungent smell inside. When I contacted them to resolve the issue or request a refund, they completely shirked any responsibility. They refused to listen, offered no compensation, and had the audacity to claim the car was in "fine condition." This is absolute lack of professionalism and total disregard for the customer. Stay away from this company!”
“We were given an extra charge of £200 when arriving at the airport to pick up the car. Despite making a complaint almost one month ago they have yet to respond with an outcome.”
“WE DID NOT ENJOY THE EXPIRIENCE WITH ENJOY TRAVEL...
We arrived at saturday and there was no car, no respond on calling or mail FOR SEVERAL DAYS..
We were left alone and needed to book another car at extra cost..
We still not get any respond on complain.
Try to call no pick up and no calling back.
DO NOT USE ENJOY TRAVEL THEY SCAM PEOPLE”
“Please avoid this company at all costs. I booked a hire car using Enjoy travel. After travelling to Italy and going to collect the car, the car hire company were closed and did not open for four hours after my arrival. I called the number provided by Enjoy which was a recorded message with the opening hours of the car hire company, so no help at all. I emailed Enjoy and was told I would have to wait until they opened. The issue I had was that I had paid in full on booking, but my booking details stated that if I were late I would be classed as a no show and no refund would be provided. I looked online and the cost of booking another car there and then was £400 more than my original booking. After a four hour wait Europcar were great and agreed to allow me to continue with my original booking. I contacted Enjoy to make a complaint but was ignored for three weeks. I contacted Enjoy a second time and was told that Europcar had confirmed that I collected my car. Enjoy took no responsibility whatsoever for booking a car with a car hire company that wasn't open. Enjoy have offered no apology and no offer of compensation, so simply do not care about the four hour delay and stress whilst sitting in an airport waiting for a company to open. Do not use Enjoy, they happily take your money and then leave you to suffer. Luckily it was only four hours until opening and Europcar did not enforce the no show rule, as Enjoy would still have the money they'd taken from me.”
