“Shocking company. I rented a car through them and whilst they say you have paid in full, you arrive at the car hire place and so many hidden costs. The company I used refused to give me a car as I felt like the whole thing was shambolic and scammy. But despite being refused to be given the car I had paid for, enjoy travel refuse to return my money even though I was willing to pay all the extras. They in fact have not even responded to my email complaints. Avoid them like the plague.”
“E' UNA TRUFFA
Ho noleggiato un’auto sulla piattaforma Enjoytravel che all’aeroporto Paris-Beauvais si appoggia a EUROPCAR. Dunque all’arrivo a Parigi io mi sono rivolta al referente di Europcar. E lì sono cominciati i disguidi:
1. Io avevo acquistato sul sito Enjoytravel una Protezione in eccesso. Il sito sosteneva (cito) “L'acquisto della "Protezione Eccedenza" non elimina la necessità di lasciare la franchigia bloccata su una carta di credito. Il fornitore di noleggio locale potrebbe comunque offrirti la sua assicurazione aggiuntiva, tuttavia dovresti rifiutarla. Qualsiasi addebito per danni che si verifica durante il noleggio è completamente rimborsabile tramite questo prodotto”. Peccato che Europcar non abbia riconosciuta: l’ha rifiutata e mi ha IMPOSTO (diversamente non mi avrebbero dato l’auto) la sua copertura assicurativa totale per una spesa di circa euro 300,00 di cui non mi è stata rilasciata nessuna documentazione!!! Non so neppure come sia stato calcolato il costo!
2. Inoltre al momento della consegna nessun operatore ci ha accompagnato all’auto per un controllo o spiegazione (ci hanno dato un modello ibrido) e, il giorno dopo abbiamo scoperto che lo sportello della benzina non si apriva. Ho telefonato al numero rilasciatomi per un giorno intero e non ho ottenuto risposta alcuna, poi abbiamo cercato una concessionaria Peugeot per sistemare il guasto, perdendo per questo una giornata di vacanza.
3. Infine, ho ricevuto un addebito sulla mia carta di credito senza che nessuno mi abbia rilasciato un documento che giustifichi la spesa.
Inoltre aggiungo due nuovi elementi:
1. in data 17 e 22 ottobre sono stati fatti due prelievi NON autorizzati dalla mia carta a nome di Europcar (di cui si è servita enjoytravel per il mio noleggio);
2. le recensioni di FEEFO a cui rimanda Enjoytravel sono falsissime perché io inviato tre volte la mia recensione, ovviamente negativa, e non me l'hanno pubblicata, senza spiegare il perché.
FATE MOLTA ATTENZIONE!!!”
“EnjoyTravel really made my trip easy. The car was ready when I landed, and the drop-off took less than five minutes. Everything was exactly as promised. That kind of reliability matters a lot.”
“I’d never rented a car before, so I was worried about the process. EnjoyTravel made it really simple — clear steps, helpful team, and no stress. The car was even better than expected. Great first experience!”
“I liked that everything was handled online. No waiting, no papers, no phone calls — just a few clicks and done. Car looked great, and the process was super smooth. EnjoyTravel makes travel easy.”
“Used EnjoyTravel for my summer trip. The car was perfect for long drives and the booking was quick. No hidden charges, no delay. I’ll definitely use them again when I travel next.”
“Used EnjoyTravel for my summer trip. The car was perfect for long drives and the booking was quick. No hidden charges, no delay. I’ll definitely use them again when I travel next.”
“Needed a quick rental for a work event. EnjoyTravel had great prices and fast booking. The car was clean, full tank, no hassle. Honestly, the whole thing took less time than I expected.”
“We booked a car through EnjoyTravel for our trip abroad and it was flawless. Pick-up was fast, the car looked brand new, and returning it was super easy. No issues at all — just a calm, smooth ride the whole way.”
“I used EnjoyTravel for a weekend trip with friends — best decision ever. Booking was simple, the price fit my student budget, and the car was in perfect condition. No stress, no hidden fees. Definitely sticking with them for future trips.”
“Didn’t think I’d leave a review, but this company deserves it. From booking to drop-off, everything was smooth. The team was responsive and kind. It’s the small things that made the experience great.”
“This was my first time using EnjoyTravel, and honestly, I was nervous.
The reviews seemed too good to be true.
But everything went smoothly — booking, pickup, and return.
Even customer care checked in after the trip.
Now I see why people actually recommend them.”
“My flight got delayed by three hours, and I was sure my booking was gone.
But EnjoyTravel waited — no extra charge, no attitude.
They just smiled and handed me the keys.
It’s small things like that that earn real loyalty.
I appreciated that more than they know.”
“Three kids, two bags too many, and one nervous dad.
EnjoyTravel handled the chaos like pros.
The car fit everything — even the baby’s laughter.
We made every stop without stress or arguments.
That memory still smells like new leather and sunscreen.”
“After a long flight, the last thing I wanted was drama.
But the driver was there, smiling, early.
Paperwork? Done online. Keys? Ready.
The air smelled of new leather and fresh start.
EnjoyTravel gave me my mood back.”
“Someone told me about EnjoyTravel over coffee.
Didn’t think much — now I won’t book anywhere else.
They make travel feel personal, not corporate.
Every message, every pickup feels human.
It’s like they actually like helping you move.”
“I booked last-minute, expecting chaos — got calm instead.
From pickup to drop-off, every detail clicked.
They texted updates, offered directions, even a smile.
The car felt like mine for a weekend.
Zero stress, just good energy and good service.
That’s what keeps me coming back.”
“EnjoyTravel handled everything before I even had to ask.
The car was clean, fueled, and ready to roll.
They turned a boring rental into an easy adventure.it’s rare finding a company that feels this human.Pure class, start to finish.”
“EnjoyTravel is like that reliable friend on every trip.
They show up, deliver, and make things easy.
My booking got upgraded without extra cost!
Little gestures like that keep me coming back.
They’ve truly set the standard for travel service.”
