“Please avoid this company at all costs. I booked a hire car using Enjoy travel. After travelling to Italy and going to collect the car, the car hire company were closed and did not open for four hours after my arrival. I called the number provided by Enjoy which was a recorded message with the opening hours of the car hire company, so no help at all. I emailed Enjoy and was told I would have to wait until they opened. The issue I had was that I had paid in full on booking, but my booking details stated that if I were late I would be classed as a no show and no refund would be provided. I looked online and the cost of booking another car there and then was £400 more than my original booking. After a four hour wait Europcar were great and agreed to allow me to continue with my original booking. I contacted Enjoy to make a complaint but was ignored for three weeks. I contacted Enjoy a second time and was told that Europcar had confirmed that I collected my car. Enjoy took no responsibility whatsoever for booking a car with a car hire company that wasn't open. Enjoy have offered no apology and no offer of compensation, so simply do not care about the four hour delay and stress whilst sitting in an airport waiting for a company to open. Do not use Enjoy, they happily take your money and then leave you to suffer. Luckily it was only four hours until opening and Europcar did not enforce the no show rule, as Enjoy would still have the money they'd taken from me.”
“DO NOT USE. Booked car hire a month in advance. Arrived at Leeds/Bradford, after many unanswered calls, picked up 2 hrs late, DRIVALIA operative rude, hostile. He said if you're not happy I'll cancel it. We did.. requested refund. No...
ENJOY TRAVEL also unhelpful blaming us for the cancellation, also the full insurance no refund as it started at the time we were freezing at the terminal. NEVER AGAIN.
DO NOT USE DRIVALIA OR ENJOY TRAVEL”
