“Horrible company! They are thieves! I prepaid for a 7 passenger vehicle for 8 days from NU car rental and they did not have that vehicle at the time of pick up and said I'd get a refund but enjoy travel refused to give me the refund. I emailed back and forth with them for 2 weeks and provided everything they asked for but still would not give me the refund. They are thieves and should be shut down!”
“This unfortunate firm should be avoided. They quickly conned me; I made a withdrawal request more than a month ago, and they said it was handled, but I later found it wasn't. I contacted COVSECLTD.COM for assistance , and they assisted me in recovering my money back.”
“I arranged to rent a car through Enjoy Travel. I was reviewing details the night before I was to fly out and learned I was not allowed to drive the car out of state. Charlotte is a hub for American Airlines and 20 miles from S. Carolina. I had never heard of such a confining geographic restriction!! I had to cancel my reservation and because it was 24 hours before the contracted time, not 48 hours, I had to eat the prepaid cost.
I know, Caveat Emptor, but all of that fine print!! Be careful! Read everything.
I tried to appeal but there was no compassion.”
“BEEARE!!This company is garbage. Based out of the UK. they don’t respond in a timely manner because of this and will not refund you for anything in a legit emergency situation. Horrible customer service.”
“Worse company ever! Will never book with them again and advise you not to either! You can’t contact anyone and they don’t respond to emails. They have a lot of hidden fees they don’t tell you about before renting and I’m having trouble getting a refund. Now I’m out of my initial deposit. Stay away from this company!”
“ENJ-47619340 - I wanted to change booking from my wife's name to my name as (local rental partner) Bargain car rental wasn't accepting her licence. Tried to call you but it was going to voice mail. Then I sent email got 1st response at 1142 am AST amd 2nd response at 0653 pm. Both replies were sent by John. But after that I think John went to bed. Worst customer service will never recommend Enjoy Travel to anybody.”
“Never, never choose this company! They lie, cheat, steal! They took the deposit and refuse to return it! Additional costs will be charged. They don't answer the phone, they don't answer e-mails! We will go to the police!”
“Avoid this company. I booked a car with them in London Heathrow and got there an hour late necause my flight was delayed. They canceled my reservation and did not answer when I ask for refund.
I appears that many others had similar experience with them. Please see reviews before book with them.”
“Avoid this company! They are an agent who employs corrupt companies who will deceive you and they will do nothing to help.
In fact they don't even respond to the emails of complaint.
It is not worth the risk. Spend money on a respectable company and avoid these charlottons”
“Website allowed us to take unlimited km and excess waiver on insurance booking deposit paid and booking voucher said we would pay R13652.18 (€677.10) we were told we had to take another excess waiver insurance and that we would get our security deposit back of R5000.00 We were invoiced for R21302.54 (€1058.10)
We were the told after returning the vehicle with no accident, re fueled and cleaned the deposit re payment takes 30 days. Emailed x5 times, phoned x3 still no deposit. Terrible Service from Enjoy Travel who did not understand the double insurance is a very serious cost when you pay for ZERO liability its called over charging. Do not trust Enjoy Travel.”
“These guys are extremely unprofessional, don't pickup your calls. I made a refundable booking for a car rental for 11 days. Due to unfortunate circumstances I wanted to cancel the booking. These guys were unreachable on phone. I wrote several emails and no response. They charged me the entire amount for 11 days and denied refunds and asked me to simply go to my travel insurance to claim!! Horrible experience, don't use these brokers, even the car rental company I used (green motion) said these brokers are fraudsters”
“LOOK AT ALL THE REVIEWS. CLOSED ON WEEKENDS SO IF YOU HAVE A PROBLEM YOU CANT CONTACT THEM. READ THE SMALL PRINT. I PAID £334 FOR NO CAR. WAS STRANDED. AVOID IF YOU CAN”
“THIEVES - AVOID!!
I booked a car, I received a cancellation WHILE I WAS FLYING, and was still charged money. I contacted support which say the amount was refunded, but today (two days AFTER the cancellation) instead of being refunded, the pending transaction got completed, with them bloody taking my money.”
“This is the worst company we have ever dealt with in our lives. In our opinion they should be prosecuted for financial misconduct. Under no circumstances should you use this company.”
“We never received our vehicle when arriving at Heraklion airport as the mini bus to greet was not there to take us to the rental company.Despite chatting online to Enjoy Travel to resolve the matter this was a waste of time and we ended hiring with another company with no issues.Lost a deposit as a result.Terrible service”
“Unfortunately, we got there at the green motion to pick up the car, which we did not have a physical driver's lic card with us, this is a long story as it was one nightmare after another, after paying £60 in a taxi to collect my husbands license we then had to produce a credit card although this was paid upfront, which is fine ,the one credit card we had Amex they did not accept!!!
We were home for my mother's 80th birthday who passed away in April, this was an emotional time, which we could have done without any hassle. In small print I believe it said the above licence and credit card .So after a long day we called and of course, they closed at 6 pm, we had to hire a car in my name for a day until they opened the next morning to find out our options for car booking, which they said they could re-book ,however we would not get our money back and we would need to repay for new booking. A total disgrace, I've never experienced anything like this -Enjoy Travel unfortunately I would not recommend this company and very disappointed, you cannot even get this company on the phone
A very unhappy, dissatisfied customer”
“We had the best time and had nothing wrong with our stay with Enjoy at the Crown Reef. CIera W helped with everything and I couldn't have done it without her. 10/10 ❤️❤️”
“Jokers. Booked a 4 day car hire from Leeds and when I arrived was told no car was available and they wouldn’t refund my payment, so I’m having to take them to court to recover the amount paid. It’s a scam company that needs to be closed down.”
