“I arranged to rent a car through Enjoy Travel. I was reviewing details the night before I was to fly out and learned I was not allowed to drive the car out of state. Charlotte is a hub for American Airlines and 20 miles from S. Carolina. I had never heard of such a confining geographic restriction!! I had to cancel my reservation and because it was 24 hours before the contracted time, not 48 hours, I had to eat the prepaid cost.
I know, Caveat Emptor, but all of that fine print!! Be careful! Read everything.
I tried to appeal but there was no compassion.”
“Avoid this company. I booked a car with them in London Heathrow and got there an hour late necause my flight was delayed. They canceled my reservation and did not answer when I ask for refund.
I appears that many others had similar experience with them. Please see reviews before book with them.”
“We had the best time and had nothing wrong with our stay with Enjoy at the Crown Reef. CIera W helped with everything and I couldn't have done it without her. 10/10 ❤️❤️”
“Very bad company ; I booked a car with Enjoy Travel in NIce; they provided a voucher with Gold Car for the cost of €418 ; at arrival in Nice at 23:00 Gold Car stated they do not do business with Enjoy Travel and they created a brand new rental agreement costing €1156 either take or face being stranded for the night at Nice Airport, when contacted Enjoy travel they stated the problem was me trying to pay with an Amex even though Enjoy Travel accepted the deposit via Amex, they are still not acknowledging Gold Car statement " we don't deal with Enjoy Travel" I will have to escalate this matter at an higher level”
“Car was not at the airport when I arrived. Phoned the help number and got a man who said I had to find my own way to a point on a map that he whats app sent me. Not what I paid for and not what was printed on my ENJOY TRAVEL VOUCHER. DO NOT USE THESE PEOPLE.”
“Terrible service. They located in UK. We are 11 hours ahead of them. No urgent contact over the weekend. We couldn't pickup our car due to name mismatch. They failed to response to us 2 days after the initial pickup date. No apology, no credit, no service, no refund. This is one of those typical companies. If nothing happen, they are ok. If anything happens, they run faster than anyone. Don't use their service.”
“Super service via online chat to change and help with the booking I made for Alicante. Now looking forward to collection day for a well deserved break away.”
“I have emailed both hello@enjoytravel.com and claims@enjoycarhire.com several times and get no reply what so ever. This policy was to cover excess car insurance. I wasted my money taking out this policy. DO NOT RELY ON THIS COMPANY ANSWERING YOUR EMAILS OR PAYING THE EXCESS INSURANCE.”
“I recently booked a rental car through Enjoytravel.com for Frankfurt airport (ENJ-16958418).
When we got there, we had to wait atleast 30 minutes just to talk with the employee. When it was finally our turn, we were told there we're no more cars available, even though we had reserved a while before. Wheego (the rental company) blamed enjoytravel and told us to call them but they were closed since it was Sunday so we ended up having to rent another car from another company which ended up costing 2x more.
This made us late by 2 hours to our destination and also put a lot of stress on us, it's something that should never happened.
I contacted wheego and enjoytravel.com, it had been 1 week so far and nothing has been solved so far.”
“Do not under any circumstances hire a car through this company. They will take your deposit and fail to provide you with a vehicle and then refuse to give you your money back using the no refunds on cancellation clause. It doesnt matter that you didnt cancel. You will be left stranded and out of pocket”
