“We rented a car in Turkey through Enjoy Travel only to find out they had canceled the arrangement without any notification. This left us high and dry in a foreign country. According to Enjoy Travel, when I sent an email confirming my flight time had not changed and to seek directions on how to pick up the car, they took this as a change and proceeded to cancel things. They said they sent an email but I have no such email. Interestingly, they kept my initial deposit even after canceling and would not refund. I've had to get my credit card provider to refund. It's an absolute disgrace the way they operate and an all too familiar story when you look on the web there are 100s of others who have had the same issue. They take your deposit and cancel if you send an email of any sort.”
“DO NOT USE! Nobody met me at the airport and I was left at the airport at 1am and had to get a taxi. Now Enjoy are refusing to refund me either the car hire or the taxi.”
“I made a reservation for a rental car with enjoytravel.com.
They did send me an invoice and a reservation number with “Thrifty Car rental”.
The invoice was CA $ 792,83 everything included.
When I wanted to pick-up the car, I was asked for another US $ 1 690.-
I had to cancelled the reservation and went without a car.
I asked enjoytravel.com to refund my CA $ 798.83. They never even answered me properly. They never gave me a penny back.
How would you rate a company like this?”
“Apart from waisting my time and ruining my holiday plans i got no refund and they are refusing giving me a refund, eventhough the problem was wrong information on their website that only 1 year of driving license needed clearly stated. They are trying to find excuses every time i challenge them and prove them wrong but anyway will escalate this not for the money but the principle.”
“Some Costs Are More
From my experience, Enjoy travel sold me a car hire from Drivalia rental at Birmingham Airport, that was unobtainable at the price quoted. Basically the bill at least doubled with extra insurance, or you'd be required to leave a huge deposit that no reputable firm would require. I would advise using well known companies that quote the prices up front and have respect for their customers. In the hire office I witnessed a procession of disgruntled customers receiving appalling service at Drivalia. Having witnessed their attitude to customers, some of whom were guests to this country, there was no way I would allow them access to my credit card details. I had already been sold excess insurance by Enjoy travel, which turned out to be worthless at a company they represented. So I walked away 240 quid out of pocket, future customers should do the same. The old adage, if it looks too good to be true, it probably isn't, comes to mind.
Date of experience: 26 March 2023”
“Unreliable, unprofessional and impolite. They just want to make money without offering any service. I rented a car and never got it for unclear reasons. They kept the money and put the blame on me. The worst experience I've ever had.”
