“BEWARE. Do not use this company. A $477 deposit was required paid directly to Enjoy on a $1500 booking. They use this policy to attract customers on cheap deals. The plane was delayed by 30 minutes and the car was cancelled. Enjoy have refused to refund any of the deposit so in essence have kept a third of the overall hire cost. We are taking legal proceedings against them, but initial investigations show this is their standard operating procedure. As a side not, their customer care service is just as poor. Take your money and hide behind a computer.”
“Booked car with free cancellation. Had to cancel and had some free cancellation protection amount of nearly $20 deducted. Not happy at all. Never again.”
“I had previously rented a car in Italy before, but didn't have the best experience. This time around I decided to do some research and found out about car hire with Enjoy. The price was good, the service was excellent, and our car ride in Sardinia was amazing! I would recommend this company to anyone looking for a great deal on their next trip!”
“I arrived in Faro and needed a car for a few days. I hadn't booked ahead as I hadn't been sure how long I would be there, so I was limited for options for getting a rental. However, it turned out to be an easy task as the renting a car company had branches both at the airport and around town. It was quick and painless...”
“No car, no refund.
I hired a car for the 4th April. The agency was closed, so I couldn't get my car. Today, 29th May, after one and a half month I info8them, I haven't has yet a reply about what happened nor a refund. Calls, emails... nothing works with them.”
“Despite advertising you can receive a refund if you cancel with more than 48 hours notice this is only true if the car hire is paid in full which they no not make clear. I have had to cancel as my trip has been cancelled due to covid and they have now advised the deposot is non refundable even though I have given more notice.”
