“Ik heb 2 weken een auto gehuurd bij Enjoy Travel in Turkije en €648,98 vooraf betaald met creditcard.
Door een vliegtuigvertraging kwam ik 13,5 uur later aan bij het afhaalpunt.
Resultaat: Geen auto en geen terugbetaling.
In de voorwaarden staat dat de reservering vervalt na 59 min vertraging. Prima.
Er staat ECHTER nergens dat je dan ook je volledige huurbedrag kwijt bent.
Ik was er WEL, alleen te laat. "Te laat" en "niet komen opdagen" is niet hetzelfde.
Ondanks meerdere mails blijft Enjoy Travel weigeren om het geld terug te betalen.
Je betaalt dus voor een dienst die je niet hebt ontvangen.
Dit voelt als misbruik maken van toeristen. Zeer onbetrouwbaar.
Pas op met vooraf betalen bij dit bedrijf.
Reservering: ENJ-47095191”
“I ordered a car via Enjoy Travel from Mac Car Hire, Montenegro. I checked out the company I thought I was getting the car from and there were good and positive reviews. I ordered the extra insurance just incase but was told to pay the rest of the money via credit card to the hire company on collection. On the day of collection I received a call from a company called Good Choice Rent a Car who arranged a collection time and point. While waiting for the vehicle I received a call from another mobile number telling me they were running late. We waited in a cafe and the man finally turned up and proceeded to complete the paperwork and get me to sign and this was headed Click and Rent a Car. He then asked for cash for the car which I told him I didn't have and I told him I had to pay by credit card. He told me he had to go back to the office to get a payment machine so I went outside to see the car. It was not at all as expected as it was 18 years old very basic and had so much damage to the bodywork there was no panel that was un-dented. I asked for a different car but he abruptly told me it was the last one he had left and it was a perfectly good car. At this point I didn't know what to do as I had made plans and had to leave as soon as possible as I had a long drive ahead and he had already kept me waiting over an hour. He returned so I paid and took lots of videos and pictures of the car before he left. I found out once driving the vehicle that the cigarette lighter charger did not work, the petrol gage did not read correctly, it struggles to climb the steep windy roads in Montenegro and the steering wheel shakes. Unfortunately on the second day some small rocks fell from the mountainside into the road but as there was a car coming on the other side of the road and a sheer drop the other I couldn't swerve so hit the rock with my drivers side front wheel only. I found an area just past the next tunnel so I could pull over and check any damage. I could hear the tyre deflating and could see some damage to the wheel rim. I had a look in the boot and found the space saver tyre but couldn't see a wheel brace or jack. I rang the man who had dropped the car to me and he told me he didn't know if there was a jack etc and if I dropped him a pin he would send someone out. He said he would call back in 5 mins to confirm. At this point it was getting dark and there were no lights on the road so I decided to flag down another car to help. This was no good as their wheel brace did not fit the wheel nuts so they left. I heard nothing from the car co after 45 minutes so I rang him back and he told me no one was being sent out to help me! He told me a woman, I had to change it myself and said he had found out the jack was behind a panel in the boot. That's how he left me and cut the call off, how professional! I finally changed the wheel in the dark and drove the rest of the way up the mountain very slowly hoping nothing else happened. Next morning I inspected the car and the other front tyre was also deflated but I had not hit anything with that tyre. I put air in this tyre but it deflated again later in the day. Next day I was told by the car co there were no other vehicles available and that I should find a garage drive the car to it! I refused and told them I expected a new vehicle to be brought to me that day. They then said they only have a manual car available next day but this is no good for me as I have Arthritis in my knees so is not suitable for me driving in the mountains. If I had accepted it they expected me to drive the car back 3 hour's, down the narrow windy mountains with a space saver and a deflating tyre to the Capital which would have been extremely dangerous. I got a call the following day telling me they had a car coming back the next day I could have but again I had to drive the old car back to them to collect. I received no phone call the next day so I arranged and paid for another car from Avis. Two days later the car co contacted me to let me know the car didn't come back previously, but was now available - this is now 6 days after the Incident. I informed them I no longer needed a car from them as I hired a car from another company. I kept Enjoy Travel updated with all these issues but they have said they will not offer any compensation for the days I was without a car as I was offered alternative cars, regardless of the fact I still would have been without a car for 6 days! Deceptive, unprofessional and disgusting service.
I am unable to upload pictures of the vehicle below.”
“⭐☆☆☆☆ Esperienza pessima e totale mancanza di attenzione verso il cliente
Ho prenotato un’auto tramite EnjoyTravel con ritiro presso Drivalia. Il nostro volo ha avuto un ritardo di circa **1 ora** e, nonostante avessimo inserito il numero del volo nella prenotazione, al nostro arrivo ci è stato comunicato che l’auto era stata cancellata come “no-show”.
La cosa più assurda è che, invece di trovare una soluzione, siamo stati costretti a pagare nuovamente per ottenere un’altra auto. In pratica abbiamo pagato due volte per un servizio già acquistato.
Presso il banco Drivalia ci è stato detto di contattare EnjoyTravel per ottenere il rimborso della prima prenotazione, ma successivamente entrambe le parti hanno iniziato a rimbalzarsi la responsabilità senza offrire alcuna soluzione.
Un ritardo di un’ora dopo un viaggio in aereo non dovrebbe trasformarsi in una perdita totale del denaro pagato e in un secondo pagamento obbligatorio. La gestione della situazione è stata poco trasparente e completamente priva di attenzione verso il cliente.
Invito chiunque stia pensando di prenotare con loro a prestare molta attenzione alle condizioni: anche un piccolo imprevisto può comportare la perdita dell’intero importo e nessuna assistenza.
Servizio deludente, gestione del problema inesistente. Non consiglio assolutamente.”
“I am writing this review to warn other travelers about the downright unethical and misleading business practices of Enjoy Travel and their local rental partner. What is happening here has nothing to do with car rental, but everything to do with deliberate deception and extortion.
This is exactly how their business model works:
Poor preparation: We had paid for the rental car in full in advance, with a pick-up time of 12:00. Because Enjoy Travel failed to communicate clear instructions regarding the pick-up location, we arrived at the counter later than planned (only after contacting airport staff).
The 'Bait-and-Switch': Upon arrival, the local partner immediately told us that the reserved car had a 'mechanical defect' and was therefore unavailable.
The extortion: We were told that we could only get a replacement vehicle if we paid an extra amount on the spot. Naturally, we refused to agree to this absurd demand; a defective car is the rental company's problem, not the customer's who has already paid. The 'No-Show' penalty: Only at the moment we refused to pay extra did the rental company abruptly decide to cancel the booking in the system. The reason? A "no-show," because we allegedly arrived outside the 59-minute grace period.
Let the logic of this sink in for a moment: the reserved car was mechanically defective. The vehicle was therefore not roadworthy at all at 12:00. Yet, Enjoy Travel uses our arrival time retrospectively as a convenient excuse to pocket the full booking amount, purely as revenge because we refused to be blackmailed on the spot for a more expensive vehicle.
Moreover, Enjoy Travel's customer service refuses any responsibility. They ignore the hard fact that the service could not be provided due to a defect, and cowardly hide behind the fine print of their 'no-show' policy to justify this theft.”
“Vile company. They took our money and we show up to pick up rental car and they said we didn't have a flight so we are unable to rent car. So left in an uber and £450 out of our account with no vehicle. No where was it stated that you need to fly in to rent a car. We have lived her 13 years and always rented from Manchester airport village. This is white collar fraudulent crime. They should no longer be able to do business operating like this.”
“Shameful customer service. Enjoy Travel had clear photographic evidence of the unacceptable condition of the vehicle I received, yet chose to defend its supplier rather than conduct a fair and independent investigation. If this is how they treat customers when problems arise, I strongly recommend booking elsewhere.”
“I hired a car from manchester airport through a third party company enjoy travel. Paid a very low fee for the car 150 Aus dollars for four days...when i arrived at the dodgy office, situated at the back of a hotel near the airport, i was told i needed a credit card. I had a debit card and was ok with the 1850 pound deposit they were insisting on putting on it, despite the fact i had separate insurance, which was completely useless(through enjoy travel also...)Then they said they couldn't use my debit car...it had to be a credit card. I don't own one, so then i had to purchase a whole new plan....It cost me another 200 british pounds on top of what i had already paid....a very expensive hire car. Dont bother...”
“BAD EXPERIENCE, AVOID.
Liked other customers wrote, I did not have a credit card but paid the extra insurance CDW on enjoy travel website to cover the cost in case of damages.
At the rental location, i had to pay an extra 252.- to get the car. Because I already paid the rent on enjoy travel webiste, I did not have other choice.
In the end, the cost of the rental was x2 more. I would have chosen another rental agencies if I had known this.
Customer service said this was written on the (small lines) of the contract… why then offering an extra insurance if you already pay an extra cost at the rental agency?”
“Arrived as a family of 4. Child seats not available despite clearly stated in the reservation. Left stranded requiring a car at short notice. Rental company now lying saying there was....Enjoy travel have rejected our refund. Why would we lie?”
“Unreliable rental company!!!! They work with shady local operators. The contract is full of fine print. They wrongly claim a "no-show" if you don't pick up the car—even if you've already paid for it in full—within 59 minutes. Although Tirana Airport was listed as the pickup point, we had to take a shuttle to a different location to collect the car. That’s why we were late. It is rather peculiar, though, that we *were* able to get the car if we paid an extra fee!!!!”
“I booked a car through EnjoyTravel and received a vehicle in an appalling condition. The car was incredibly dirty, covered in stains, and had a foul, pungent smell inside. When I contacted them to resolve the issue or request a refund, they completely shirked any responsibility. They refused to listen, offered no compensation, and had the audacity to claim the car was in "fine condition." This is absolute lack of professionalism and total disregard for the customer. Stay away from this company!”
“We were given an extra charge of £200 when arriving at the airport to pick up the car. Despite making a complaint almost one month ago they have yet to respond with an outcome.”
“WE DID NOT ENJOY THE EXPIRIENCE WITH ENJOY TRAVEL...
We arrived at saturday and there was no car, no respond on calling or mail FOR SEVERAL DAYS..
We were left alone and needed to book another car at extra cost..
We still not get any respond on complain.
Try to call no pick up and no calling back.
DO NOT USE ENJOY TRAVEL THEY SCAM PEOPLE”
“Please avoid this company at all costs. I booked a hire car using Enjoy travel. After travelling to Italy and going to collect the car, the car hire company were closed and did not open for four hours after my arrival. I called the number provided by Enjoy which was a recorded message with the opening hours of the car hire company, so no help at all. I emailed Enjoy and was told I would have to wait until they opened. The issue I had was that I had paid in full on booking, but my booking details stated that if I were late I would be classed as a no show and no refund would be provided. I looked online and the cost of booking another car there and then was £400 more than my original booking. After a four hour wait Europcar were great and agreed to allow me to continue with my original booking. I contacted Enjoy to make a complaint but was ignored for three weeks. I contacted Enjoy a second time and was told that Europcar had confirmed that I collected my car. Enjoy took no responsibility whatsoever for booking a car with a car hire company that wasn't open. Enjoy have offered no apology and no offer of compensation, so simply do not care about the four hour delay and stress whilst sitting in an airport waiting for a company to open. Do not use Enjoy, they happily take your money and then leave you to suffer. Luckily it was only four hours until opening and Europcar did not enforce the no show rule, as Enjoy would still have the money they'd taken from me.”
“DO NOT USE. Booked car hire a month in advance. Arrived at Leeds/Bradford, after many unanswered calls, picked up 2 hrs late, DRIVALIA operative rude, hostile. He said if you're not happy I'll cancel it. We did.. requested refund. No...
ENJOY TRAVEL also unhelpful blaming us for the cancellation, also the full insurance no refund as it started at the time we were freezing at the terminal. NEVER AGAIN.
DO NOT USE DRIVALIA OR ENJOY TRAVEL”
“I have tried to rent a car through this company from stansted airport. after my payment I haven't received an email nor a text message from them therefore I have contacted them by phone and I was told I didn't have a reservation. After this I went on to another website and made a booking through them for a car same dates and same length reservation for a little higher price. Both of them directed me to national while I was trying to book. I believe I am treated unfairly and my money was taken By enjoytravel unfairly”
“I arrived 86 minutes late to the pick up counter at a Car rental company arranged through Enjoy Travel.com and was told the order was cancelled. Part of the reason I was late was it took 50 minutes for the foresaid company to pick me up at the airport. Customer Service have not replied, do not trust or use this company.”
