“Some Costs Are More
From my experience, Enjoy travel sold me a car hire from Drivalia rental at Birmingham Airport, that was unobtainable at the price quoted. Basically the bill at least doubled with extra insurance, or you'd be required to leave a huge deposit that no reputable firm would require. I would advise using well known companies that quote the prices up front and have respect for their customers. In the hire office I witnessed a procession of disgruntled customers receiving appalling service at Drivalia. Having witnessed their attitude to customers, some of whom were guests to this country, there was no way I would allow them access to my credit card details. I had already been sold excess insurance by Enjoy travel, which turned out to be worthless at a company they represented. So I walked away 240 quid out of pocket, future customers should do the same. The old adage, if it looks too good to be true, it probably isn't, comes to mind.
Date of experience: 26 March 2023”
“Unreliable, unprofessional and impolite. They just want to make money without offering any service. I rented a car and never got it for unclear reasons. They kept the money and put the blame on me. The worst experience I've ever had.”
“Hire car details all arranged through one easy email. Price as agreed, only extra was fully comp insurance if you wanted it or credit card retainer. No hassle on car pick up and drop off. Car was like new.”
