The car rental company in the US denied us our prepaid booking because Enjoy Travel booking was for a British Resident (we are US residents). We were on a cruise off the coast of West Africa when we made the reservations and no where on the online booking did I see a box that requested me to indicate what country we were a resident of. After 133 days at sea and tons of luggage we get to the car rental agency and the voucher was deemed incorrect. Enjoy requested proof we showed up. Two weeks many phone calls and emails with the car agency and we got the proof. Then Enjoy stated that the wrong code was on the reservation therefore they would refund us NOTHING. No money was sent from Enjoy to the car agency. They pocketed the entire amount. I am older and have traveled extensively, use to represent clients in front of the IRS. I have an acute attention to detail. There was no check box on the actual application to say I was a non British resident (perhaps because of our location when I made the reservation). I supplied a non British address and a non British credit card. The rental agency recommended our money be returned. What a horrible company with horrible ethics.