So, My husband use this service. Insurance gave us from them a car till our car should be fixed. But yesterday they called my husband after 3p.m and they said they want back their car coz our car will be not fixed,and their car- my husband has to be back till 11a.m today,if he will return later he has to pay for full day,doesn't matter that they did called after 3 p.m and later 6p.m then they did explain all situation. Is also is another option: they will pick up from our home a car. guess what till then they can pick up?-5p.m, wow...so I have to cancel for my baby playgroup, sit at home with kid and wait them not till 11a.m but till 5p.m now till they pick their car. Not even 24 hours notice they give to us.