“I have had an awful experience with Enterprise, which is ongoing since July of this year. I had a non-fault accident and unfortunately my car insurance use Enterprise rentals for courtesy vehicles. From day 1, I’ve had nothing but stress from this company. My accident happened on a Sunday and their offices are closed. When head office phoned me they stated I’d have a vehicle that same day - which I didn’t get. This I let go as I wasn’t expecting much it being a Sunday. They then phoned me back and said I’d be able to collect my courtesy vehicle from 8am at my local branch. I was going on holiday this day and needed a vehicle to drive to my destination. I went to the branch for 9am to be told they “hadn’t been made aware” that I’d need a courtesy vehicle, so I’d have to go home and wait for them to find a vehicle for me by 12pm. I explained I needed to pick my step-daughter up for 1pm. Cut a long story short, I didn’t receive a vehicle until 3pm. I then get hounded with phone calls to say I need to bring the vehicle back as they’ve rented the vehicle to someone else, baring in mind my own vehicle was not due to for the repairs to be completed until a further weeks time. I had to call my insurance company to ring them and demand I keep the vehicle on. Once they needed to connect the vehicle, I was told I’d have 24 hours notice to return their courtesy vehicle. I collected my car from repairs at 5pm - the following morning I was again, being hounded with threatening calls that they’d take money out of my account if the car isn’t returned by 12pm. Bare in mind, I have 24 hours to return the vehicle, I collected mine at 5pm and explained to them I am currently at a hospital appointment and will return it when I get home. They collected the vehicle from me at 1pm and took out £52 from my account as a “late fee”. The repairs team didn’t manage to complete all works, so my car had to be taken back in for them to complete the repairs so I then had to have another courtesy car from Enterprise. I was verbally abused by the Hatfield branch manager. I will not even get into it as it is infuriating. I had a blow out on a dual carriageway, doing 50mph and the tyre crumbled. The AA call out team confirmed that Enterprise have used a faulty tyre. They are now demanding £215 and are threatening with debt collectors. This company are a pure scam and set you up to fail from the beginning.”
“I went to Enterprise Aurora, Ontario to rent a car. The staff reminded me of the good customer service we received decades ago, where good customer service and politeness was a normal way of life. I did everything on line the night before, so I was on my way in no time. I received the same great service, when I returned the car, so I assume, all the staff are great at customer service. I would not hesitate to recommend Enterprise Aurora, Ontario, it is my go to place. Maybe this will motivate other companies to do the same.”
“Waited an hour and a half for a reserved car that I confirmed the day before only for them to tell me they don’t have one. Two other people ahead of me same exact story. The same exact thing happened to my stepfather. Will never use again, am certainly willing to pay more to avoid this foolishness.”
“I called got a great price.Received an email to confirm pickup time.A gentleman at Enterprise in Sault Ste Marie called me and said they had no more cars as I was doing it.I said how about an SUV.He also said no.Which I believe they received more money for the rental than I was to pay and gave my car which was reserved to someone else
And I can verify all those dollar amounts.”
“I had to return the vehicle off on their lot after closing and damage was done to the vehicle after I dropped it off. No lot with a gate code is available to protect the customer from someone damaging or stealing the vehicle, yet they hold the customer responsible in their contract. An International company should have the resources to protect their vehicles and their customers. A scam to obtain more money out of their customers. Too bad, so sad philosophy even though a police report was provided. Cameras were supposedly unavailable. Shame on Enterprise!”
“Car had been smoked in, had a ding on the windshield, burn holes in driver’s seat and what looked like a hot chocolate spill on the driver’s seat. Also had a ding on the front quarter panel. I rent frequently and this is the second really bad experience with Enterprise recently. I am a long term customer, but I will be looking for other options before considering Enterprise again. Also the price was exorbitant, almost double what I paid recently on an Enterprise rental elsewhere recently.”
“I am writing to formally express my deep dissatisfaction with the service I experienced this morning at your Enterprise location at 1450 NE 123rd St Ste 103, North Miami, FL 33161.
The individual responsible for this unacceptable encounter was the manager on duty, David. To use the term “gentleman” for him would be misleading. His conduct lacked professionalism, basic courtesy, and any semblance of customer service.
From the moment we arrived, it was clear that David does not welcome customers. I personally witnessed two families ahead of us receive no greeting whatsoever. When it came time for my husband to be helped, again—no salutation, no acknowledgment, no friendly gesture. Instead, David’s body language and demeanor were dismissive, aggressive, and entirely inappropriate for someone in a leadership role.
The situation worsened when we requested a mid-size vehicle. My husband, who is 6’5” and 258 lbs, and our son, who is 6’6”, were being placed in a Toyota Corolla hatchback. Despite it being an obvious mismatch for a family of four, David insisted it was the correct size and dismissed our concerns. When we pushed back, he curtly told my husband that “if we didn’t like it, we could leave.” His tone was hostile, his words disrespectful, and his attitude utterly unprofessional.
It is important to note that the two Haitian gentlemen working there, who were polite and respectful, were visibly shocked and embarrassed by David’s conduct. The young woman seated in the back office also looked mortified as this situation unfolded.
As we chose to leave the location, David raised his voice after us, escalating the situation further. His behavior left us not only disrespected but also fearful for our safety, as his aggression suggested he might follow us outside.
We have been loyal customers of Enterprise for over 10 years, and this is by far the worst experience we have ever encountered. Unless corrective action is taken, specifically addressing the attitude and conduct of Manager David, we will have no choice but to discontinue doing business with this location.
This experience was appalling, unprofessional, and completely unacceptable.”
“I was given a car with known (to them) issues. Addressing the problem cost me precious vacation time and was a great inconvenience. When I returned the car I encountered an assistant manager who was arrogant and whose conduct bordered on condescending. FYI Enterprise also rents under the Alamo and National brand names. Avoid all of them.”
“Every time I try to call Enterprise Abbotsford it puts me on hold...then disconnects me....I have tried ALL the options!!! Waiting for them to call me at least regarding my reservation from 11 am this morning and its after 2 pm already....day is wasting away...SOOOOO not impressed!!🤐😴😳😡”
“I am extremely disappointed with the way Enterprise has handled my recent experience. For nearly three weeks, I have been promised multiple call backs, follow-ups, and even a refund. On September 5th, I was told by Bill, the branch manager, that my refund would be processed within 2–3 business days. When I called back 11 days later, not only had the refund not been issued, but there were also no notes in the system reflecting any of these promises. To make matters worse, I discovered I had been added to the Do Not Rent list without ever being notified, and I was charged again despite being told otherwise.
This shows a complete lack of accountability and care for customers. If someone had simply followed through on any of the empty promises I was given, this situation would never have escalated. Instead, I have been left with no resolution and no effort from Enterprise to hear or address my concerns.
On top of this, my in-person experience at the branch was deeply troubling. Taylor M. Brown completely ignored me when I was next in line, assisting another customer who had just walked in. It was only when that customer himself pointed out that I should be helped that I received any attention. When I expressed my frustration and concerns about the perception of discrimination, Bill dismissed me over the phone, told me my refund would again be processed, and hung up on me.
Customer service is about respect, communication, and accountability — all of which have been missing here. Enterprise’s lack of follow-up, professionalism, and basic courtesy is unacceptable. Unless this is addressed and resolved properly, I will have no choice but to escalate this further and involve legal counsel for mistreatment and discrimination.”
“I rented from Entreprise on Curee Poirier . The car was a nissan tricks 2025. The service that I received at the instant I walked in was a nice welcome . Made me feel special and somewhat important.
The customer service that was given was from Valisoa Ramaroson. All explanation regarding the rental , the cost and all the extra were given. All my questions were answered. Thank you so much and I will rent again”
“The people that work at the Rehoboth Beach Delaware and Cleveland George offices are very friendly and attentive. I rented a car in Rehoboth Beach, and while on vacation in Georgia, I had an issue with my car. I went to the Cleveland, George location and Keon and Miles was so nice and helpful. They put me in another car and I was on my way. When I returned to Rehoboth Beach to drop the car off, The people that work there were just as helpful and friendly. (I wish I could remember the girls name with the long blonde hair and I’m assuming her supervisor, that assisted me). I definitely recommend using Enterprise. I will use them again, for my next rental and recommend to family and friends.”
“Enterprise has always been my top choice for renting cars, and a recent major incident reminded me why. Enterprise went above and beyond to assure us that everything would be taken care of, easing a very stressful situation.
A special thank you to Michael Long, the manager at the West Hartford, CT location, who treated my family and me with the utmost respect and provided true 5-star customer service. His professionalism, compassion, and dedication are commendable and will never be forgotten.
Because of this experience, I’m not just a satisfied customer—I’m a forever loyal customer. Thank you, Enterprise, and thank you, Michael Long, for the outstanding service.
Thank you,
Eric Hightower & Family”
“I have rented several times from Enterprise at 35 th and noland rd. I came in at a scheduled time of 10:00 to pick up rental and did not get service until 11:00. Same long wait to return it. GET MORE HELP OR I WILL FIND SOMEWHERE ELSE TO GO. No customer service , our time is just as important as yours. But when you have 2 people trying to take care of 20 people what do you expect.”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn't ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5-7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, "Well fine then, I can help whoever is next." Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn't a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I've had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met--especially from a company I've trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
I was told today by Antonio today that someone would call be back today by end of day to0day by 630pm today on Aug 4th. Its 7:33pm and no one has called. I called coporate again and am getting the run around. On top of this, no one has gotten back to me but they proceeded to charge my card. So you have time to charge me money but not to call me back. Another lady named "Pittman" (who would not give me her first name) at this location dismissed me completely today when I called the location Enterprise is not a customer centric company at all. It's disappointing and I am never using them again. The manager Sean when I went to the location literally wrote the corporate number down and told me to call them? everyone is passing the buck and taking responsibility. DO BETTER!”
“I had an awesome experience with Austin Demand at the Terrell location. Do not go to the Forney location: young cocky immature staff that really don’t care!!! I live 5 minutes from the Forney location but will drive to Terrell for excellent professional staff!!!”
“I know this is a good company but a truck was driving down my street and knocked out a telephone line to my house and he just drove away like nothing happened”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn’t ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5–7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, “Well fine then, I can help whoever is next.” Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn’t a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I’ve had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met—especially from a company I’ve trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
It’s been over a week and no response”
