“I rented a car in Miami Sunny Isles on July 8 returning on July 11. The car was dewlivered filthy and with a strong odor that ther attendant said was deodorizer. When the deodorizer wore off in a few hours the car smelled strongly. of smoking. I. had to haver my clothes cleaned and now I am getting a run arround from Enterprise on reimbursement”
“Booked rental car July 9th through 13th. Added
I-pass to vehicle prior to leaving. Post return of vehicle, I received a charge from Alamo for tolls. Upon realizing card was charged, I investigated the charges from both Alamo and I-pass. I found out, Alamo was double charging me for what I-pass already charged.
Called Alamo and was told an investigation would be conducted. After a while of only God knows what, I received a response from Alamo stating they would not refund the double charges but offered me a $4.95 inconvenience credit.
This is ridiculous because I had proof of toll charges both billed and paid from and to I-pass. They would not honor this stating, times dates don’t match however times were off by minutes and days were same days as my trip.”
“Did not like the fact that I reserved a specific car, but had to have a credit card instead of using my debit card, which had all funds to use for the rental. THIS POLICY NEEDS TO CHANGE. Amherst, Ohio staff is very friendly and understood my situation.”
“I had an outstanding experience at the Enterprise Rent-A-Car location at 2090 N State Road 7 in Hollywood, FL. From start to finish, the service was exceptional.
Shane, the manager, leads with professionalism and ensures every customer feels valued and taken care of. His attention to detail and willingness to go the extra mile did not go unnoticed.
Cassandra, the assistant manager, was equally impressive—friendly, efficient, and clearly dedicated to delivering top-tier service. She made the entire process smooth and stress-free.
The rest of the team at this location was just as remarkable courteous, helpful, and truly customer-focused. It’s rare to find a group of employees so committed to excellence and teamwork.
Highly recommend this Enterprise location for anyone looking for reliable rentals and genuinely great service. Thank you all for making the experience so seamless and pleasant!”
“I am disappointed not only in the vehicles but customer service as well. I had 2 friends and their kid have to swap out 2 vehicles because first one broke down (oil change needed to be done in 2024) and the other one the battery died in the middle of nowhere up in Pennsylvania. You are failing to follow through with the most basic preventative vehicle maintenance and you are putting any families in danger due to this failure. You need to get your heads screwed on right and do TRUE preventative maintenance on all your vehicles or get out of the business of renting cars.
They called your customer service 24-hour line 3 TIMES and each time they were hung up on. When they finally were able to speak to one of your people, they said that no one could come pick them up, send a Lyft/Uber until 0800. They were forced to stay in a Sheetz truck stop with their 6 year old kid until you could be bothered to send someone out in the morning. Even though you did send out a tow truck, you would NOT allow them to even try and fix the car and if he was going to tow it, have my friends remove ALL their stuff before it was allowed. They chose not to remove their stuff from the rental because of their location. Lo and behold, 0800 comes out and there is no Lyft/Uber there as promised and when they called, they were informed that you (Enterprise) had no one to send out. This is unacceptable as a car rental and customer service. If you promise something, you better follow through!
Furthermore, when the parents of one of my friends called to make a reservation, the person they spoke to said they could do the reservation in their name and have it picked up by their daughter. When the day came for them to pick up the car under her parents name, they didn’t have it and said it was against your policies. If you promise a rental (even if it is against your policies), you MUST follow through and make that an exception or tell them when they call the policy and not give false information/hope.
I would like to commend the personnel at the Sheetz Truck stop for being extremely accommodating and understanding of my friends’ plight, unlike the Enterprise Car Rental company. Enterprise, due to your negligence in maintaining your cars, good customer service and not willing to work with my friends, you not only ruined your reputation, but you literally put in danger my 2 friends and their 6 year old. You should be ashamed of yourself and give them a full refund because of all the difficulties and danger you put them in. I will not be using Enterprise due to this extremely poor event that not only affected my friends, but their parents as well.”
“Was guaranteed 3 times a car would be available for me, just to drive 30min and be told they had no car and wouldn't for 2 more days. Mind you made the reservation 3 days prior. They need to stop LYING and guaranteeing cars if they don't or won't have them.”
“Enterprise Port Huron did an exceptional job handling my car rental due to a car deer accident. Riley and staff were very perfessional, in constant contact and did an incredible job managing my car rental experience”
“Unexpected One-Way Fee During Family Emergency – A Difficult Situation
"I recently rented a car from Enterprise in Colorado for a planned round trip. Unfortunately, while I was in Michigan, I received news of a sudden death in my family. This unforeseen and tragic circumstance required me to make a one-way trip back to Michigan, making it impossible to return the car to Colorado as originally planned.
When I explained the situation to Enterprise, I was informed that I would be charged a significant one-way fee because the car couldn't be returned to its original location. While I understand that one-way rentals typically incur a fee, it was incredibly challenging to be hit with this unexpected charge during such a difficult and emotional time. This was not a pre-planned decision but a direct consequence of a family tragedy.
I was hoping for some understanding or flexibility given the extenuating circumstances. It added considerable stress to an already heartbreaking situation. I believe there should be more consideration for customers facing genuine emergencies like this.”
“I wish I could give zero stars... Negative 5 stars. I booked in March for a trip the last week of July... Enterprise customer service reps are lairs... Do believe anything they say!!! The branch managers are the only ones you can trust. Florida desk staff are rude!!!! Sent entire vacation sitting in Enterprise waiting for a vehicle because the transmission light came and vehicle lost power.. Can't drive the vehicle and they have no vehicles. Have to sit for hours wait for promised calls that they never make. In hopes of getting another vehicle.”
“Enterprise in Smithfield, NC is wonderful. Derrick was most helpful and helped me get just the right car for my trip! The car was ready, clean, and my interactions in picking up and for the return was perfect.”
“Booked a reservation for an SUV a week in advance to pick up my family from the airport. I get a call 15 minutes prior to the pickup time and I’m told that there are no vehicles available not even a larger vehicle. They just left me without a vehicle and my family stranded at the airport for several hours after a long flight. All they said was “sorry for the inconvenience. I had to find last minute alternative transportation that cost me $500 even though I had a reservation. What good is a reservation if it doesn’t reserve anything. I will be seeking damages in court from Enterprise if they do not step up and take responsibility for this unacceptable lack of customer service.”
“The assistant manager at the Richmond Lake Harbor location was very unhelpful and rude. The employees lie to their customers and then are not held responsible by management to what they communicate to their customers. I was talked down to and pushed off by the assistant manager and was told he would call me back, which he never did. My husband had to go the next day to get a solution to our issue. Awful experience”
“I have rented cars at The Colonnade location in San Antonio multiple times.
Every time I was treated with complete professionalism and fabulous service.
From Erica to Matt Ybarra and everyone else at that location, my experience has been top notch.
Thank you.
C.Q.McWilliams
San Antonio, Texas”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“We rent with different car companies depending on the need, size of vehicle, and destination we’re traveling to. We’ve had experiences before that was less than ideal from Enterprise. This past was the worst. We had a family event for the weekend and specifically booked a midsize SUV and scheduled an 8am pick up. Not only was the car not available according to the Asst Mgr, Tatiana even though there were several midsize SUV on the lot. She tried to give us a smaller bright neon green vehicle, which was still not readily available. She then told us they’d be a Nissan available within the hour. We left and came back home to wait for the call, we never received. Around 11:30, we returned to the center since no one was answering the phone after multiple calls. We didn’t see the Asst Mgr but had a gentleman who said he was helping out but he normally worked in another location. I inquired about the midsize SUV and he wasn’t sure he had reserved it. He gave it to us and I could not help to notice that we’re getting real busy and people were waiting. The so-called Manager Trainee was still on the phone this time just like on our first visit. The customer service was abysmal and seemed unorganized. There’s so much room for improvement when it comes to organizational skills, customer service and proper staffing that I’m sure this branch could be more profitable with proper changes. I witnessed others frustrating to the point of leaving.”
“The vehicle I received was somewhat dirty on the outside, which was disappointing. The check-out process felt suspicious—no physical documents were provided, and the agent stated that all information would be sent by text. Upon returning the vehicle, there was no inspection or confirmation of the vehicle’s condition. I was later charged $28 for gas, even though I returned the car with the same fuel level as when I picked it up. No receipt was issued at the time of return; I was simply told to “check the text.” Overall, the experience lacked transparency and professionalism”
“This has been the worst customer service experience I’ve ever had. Enterprise Rent-A-Car charged me $500 over two weeks ago, even though the bill was fully covered by my insurance (State Farm). Since then, I’ve called multiple branches and customer service numbers, and absolutely no one has been able to help me. Every person I spoke with said they didn’t know anything. I’ve been passed from one clueless employee to another with zero results.
I asked several times to speak with a supervisor – no response. It’s clear that no one at Enterprise cares about their customers once they take your money.
At this point, I feel scammed. I have no refund, no answers, and no accountability from this company. I strongly advise others to avoid Enterprise unless you’re ready to fight just to get your own money back.
Alena B.”
“If I could give a zero star rating I would. This company advertises local or one way rentals. Last year I did this for my mother in law and had no issues. Trying to do so again and I was told they no longer offer one way rentals. Why? Does no one drive anymore? The customer service people were rude and acted like I was inconveniencing them by calling to ask questions.”
“am extremely disappointed in enterprise, I rented a car thru Costco for Berlin pickup. My flight was listed as on time but was late to the gate in Berlin
by 1 hour, I got to the enterprise desk 1.5 hours late. The agent told my my reservation auto canceled. Forced me into a 45 euro upgrade even though the lot was full of economy cars. On top of it all the car they gave me was only 3/4 full I complained to the agent in the lot, he said it all evens out in the end but to be sure to have it full when I return the car. I plan on complaining to Costco upon my return to the U.S and to my credit card company.”
