“Horrible service! I was told that I would receive an email with confirmation, it never arrived. Then the car I reserved was rented out one hour after the appointment time.”
“We just rented a Nissan pathfinder at the enterprise in st.louis mo at the airport location. I must say it mut be just this location because most other places have been not this bad
The car is not clean there is pet hair and dander. Old trash like water bottles are still under the seats and not picked up. We are having to pay way way too much for a very mediocre SUV”
“I am writing to express my extreme dissatisfaction with the service my son received today regarding a flat tire on his rental car. He is currently using a rental due to a recent accident where his own vehicle was hit by another driver.
When the flat tire occurred, he contacted your company for assistance. He was informed that he could either pay out-of-pocket for the tire to be fixed or replaced and then be reimbursed, or the car would need to be towed and he would be picked up to receive a replacement vehicle. As a college student, paying for a new tire upfront is not a viable option for him, so he agreed to the towing and replacement process.
Unfortunately, during this call, my son encountered a specialist named Carolyn who was exceptionally rude and argumentative. To our disbelief, she even hung up on him. This level of customer service is completely unacceptable and the overall experience has been far below any reasonable expectation.”
“Made a reservation 2 months in advance. Received call the morning of pick up confirming rental. Arrived to pick up SUV rental car. Was told the car they were putting us in had not been returned yet, could they interest us in one of their Mitsubishis. This is a family trip so that little car is not going to work, and it's not what we rented. Come back in a half an hour. Now you're cutting into our vacation time. Come back in a half an hour supposedly given an upgrade with a Chrysler Pacifica, our grandchildren's car seats don't fit in the bucket seats that are in this atrocious vehicle. The heat on the driver's seat won't turn off. You can literally watch the gas needle move. We're waiting for them to open to return the vehicle. We have rented from Enterprise 4 times per year for the last 5 years and we've tried a different couple branches here in the Greensboro, North Carolina area. We are done with you Enterprise, every single time there's an issue!”
“We recently decided to treat ourselves by renting an exotic car for the first time. Unfortunately, within just three hours of driving to a single location and parking, we experienced a flat tire. To make matters worse, the car didn’t come equipped with a spare tire — something you’d expect to be accounted for in a high-end rental.
The vehicle had to be towed, and while we were provided a Lyft to an Enterprise location, there were no comparable cars available. We were then sent from one airport to another just to secure a replacement vehicle — an exhausting and frustrating detour during what was meant to be a special weekend.
Just when we thought things had finally been resolved, we found ourselves trapped — literally — at the Phoenix Sky Harbor Rental Car Center. The exit gates malfunctioned, leaving about 60 of us stuck in the garage, unable to leave.
This has easily been the most disappointing and chaotic rental experience we’ve ever had. It’s disheartening that our first time splurging for a special adult weekend was marred by such a string of preventable issues and poor coordination.
This experience deserves serious attention — and a meaningful resolution.”
“I used to use Enterprise on a regular basis and stopped because their prices are ridiculous. I remember when I could rent for 30-40 a day but now it's between 75 and 90 a day. More corporate greed. Very disappointed in them.”
“Well my car had a warranty issue. It allows for a rental car. My problem is Enterprise does not have another way to get deposit paid for renting. I had to put car in shop, got a rental but my debit card got hacked and I only had my husband's debit card to use but still I was unable to get a rental. There needs to be a secondary source for that deposit. Cash or checks.”
“Worse customer service I have ever experienced. Car broke down in a blizzard. I called the company road service. This happened on Saturday. They told me if I wanted a replacement car, I would have to go from Oshawa to Toronto Airport. I said I can not it is a blizzard. I had my grandson with me. Anyway, 5 phone calls to customer service?, and 5 tow truck calls to me, I still have no car replaced. Like, it is Monday night. I now have to wait until Tuesday for a call from a “ Manager”. Like what heck. Less than 15,000 kms, and it overheats?? Come on. I had to find a ride from the breakdown site to my home 50 kms away. Thanks. Geography lesson.”
“This is the second time trying to rent a vehicle. Called their rental number and went through the process and completed selecting and approval of rental only to have the pickup location call me and say they had no cars available. You would think that a rental company that's been in business this long that they would have a better inventory tracking system.”
“Bainbridge, GA store never answer the phone and my daughter was told to pick her car up Wednesday she works over a hour and 15 minutes away so she called several times and so did I and "NO" answer. So she drove to enterprise to pick up her car to be told it would be the next day. So she was told over the phone by one person that car would be ready for her on Wednesday between 9am and 5pm.”
“i went on their website to make a same day reservation. The website allowed me to make the reservation. When I called to get picked up from repair shop, I was told they had no cars. I thought that was the whole point in making a reservation. I asked for another locations number. I called and they said sure we have a car for you sitting right here, but we can't pick you up for 2 hours. I told them make the reservation and I would try and get a ride to them. I did and when i got there I was told they would have a car in 30 minutes or so. I finally got one and the final people I dealt with were helpful, but the whole make a reservation online is a joke.”
“Very dissatisfied with the service I have been receiving on my car rental. Enterprise employee just handed me the key without explaining anything about the car. Now I have a problem with the rear backup camera. The location is closed today (Saturday) and I was told by someone at the customer service number it would have to wait to Monday when the office opened. If I have a choice I will not rent from Enterprise again.”
“I rented a car through insurance in October 2024 for 26 days. The first car Enterprise gave me was locking me out. I was having so much issue with it. I had to switch it with another vehicle. When I called Enterprise, they told me that since I had problems with the first car that they will charge me $40/day instead of $45/day. When I received the bill, Enterprise charged me $45/day. Not only that, the tax calculations were all wrong. All the efforts I made to have them correct the bill was met with insults and deceit. They kept telling me that Management will call me, but never received any call. I believe the Management is invisible as one could not talk to any person in Management.”
“NOT GREAT....
LOCATION IS CONVENIENT, toyota camry drove nicely.
JAMES was a total AH!
My insurance agent recommended enterprise in Bohemia after my
suv was totaled.
I spoke with James on a friday 4pm as I needed a vehicle immediately
He told me there were No cars available until Monday.
apparently He lied...
I called Sat morn spoke with a different employees, 6 CARS available!!
Once again he, (James) was extremely sarcastic to us, arrogant & obnoxious.
He certainly SHOULD NOT be working with customers.
in the future WE will not rent from Bohemia Enterprise,
nor will I recommend them.
Not to mention the car was dirty inside & outside had many
bird poopings with 1/3 tank of gas”
“My car rental went okay, but returning the car at Sioux Falls South Dakota airport turned into a surprise. There was a sign on the desk saying the workers were on the lot and to just put the keys in the Dropbox. Since no one was there to process my car at 8:50, this morning they charged me for two extra hours; I had to call Enterprise customer service to get that straightened out! Sioux Falls airport needs to have enough workers to process cars on time rather than bill customers for extra time until workers 'get to' checking in the cars.”
“This company has dwarf into lying to get you into the door, then once you get to the office, they try to place you into a vehicle they want you have...very misleading!!”
“Enterprise Rent-a-car has been falling by thr waist side. The last rental I didn't review, but this rental I am. Both times I received cars that were dirty and not vacuumed. The cars should be cleaned thoroughly after each rider. I rarely rent vehicles, but when I do, I do expect a clean vehicle.”
