“The people that work at the Rehoboth Beach Delaware and Cleveland George offices are very friendly and attentive. I rented a car in Rehoboth Beach, and while on vacation in Georgia, I had an issue with my car. I went to the Cleveland, George location and Keon and Miles was so nice and helpful. They put me in another car and I was on my way. When I returned to Rehoboth Beach to drop the car off, The people that work there were just as helpful and friendly. (I wish I could remember the girls name with the long blonde hair and I’m assuming her supervisor, that assisted me). I definitely recommend using Enterprise. I will use them again, for my next rental and recommend to family and friends.”
“Enterprise has always been my top choice for renting cars, and a recent major incident reminded me why. Enterprise went above and beyond to assure us that everything would be taken care of, easing a very stressful situation.
A special thank you to Michael Long, the manager at the West Hartford, CT location, who treated my family and me with the utmost respect and provided true 5-star customer service. His professionalism, compassion, and dedication are commendable and will never be forgotten.
Because of this experience, I’m not just a satisfied customer—I’m a forever loyal customer. Thank you, Enterprise, and thank you, Michael Long, for the outstanding service.
Thank you,
Eric Hightower & Family”
“I had an awesome experience with Austin Demand at the Terrell location. Do not go to the Forney location: young cocky immature staff that really don’t care!!! I live 5 minutes from the Forney location but will drive to Terrell for excellent professional staff!!!”
“They always have my car. Or the ability to put me in the car I wanted I recently last week made the mistake of going to Avis strictly because it is connected to my Amazon/chase credit card. The dude was tweaked out and would barely help me said all he had was a Durango, I tried showing him Google even says that is not the same class. I’ll take that Telluride, sir or I’m out of here and he just proceeded to back the Durango out, scraping on the ramp just where I ended up? At home, with enterprise. Please send me discounts for my next rental and get hooked up with Amazon Chase.”
“Hunter and Jamal at your great neck location were just so helpful and easy to deal with. They addressed my every need and got me in and out fast. This location is so fantastic they have great cars and the staff is incredible!”
“I’d like to start by apologizing that it took me so long to voice my opinion. Hats off to Faraz Khandwala for making my move the best. I was last minute and Faraz handled my situation expeditiously and highly professional. Without his assistance my move wouldn’t have happened. I can’t say thank you enough. Would highly recommend Enterprise at 700 Dual Hwy in Hagerstown MD. Hats off!!!!”
“My experience was flawless from beginning to the end. Mr Chianti Yancey, the branch rental manager delivered first class service. I had to extend my dates because my car was not ready. Mr Yancey made this a seamless as possible. Ms. Brittany also was awesome.
Thanks to the Enterprise South Columbus Crew in Columbus, Ga.!!!
S. Alexander”
“I’d like to take a moment to recognize David and Romello. Moving back to Texas from Georgia has been eventful, and dealing with a totaled vehicle has only added to the stress. Through it all, I’ve been able to count on David and Romello for excellent customer service—always with a smile, professionalism, and genuine quality care. Their efforts truly make a difference, and employees like David and Romello are the reason I keep coming back.”
“We always rent from enterprise and this trip was longer than any other trip previously. The rentals are always clean and comfortable, just what we had in mind!
I had to shorten our trip due to a medical emergency concerning my mom, enterprise did not have to help me with anything but they did! Allowed me to modify my trip by the two day early return! So much appreciated!!
I will always use Enterprise car and truck rental in st. Clairsville, Ohio for my vehicle rentals!! All of the employees are considerate, honest and so above helpful!! Thank you! Sincerely, Michelle Cieslewski”
“⭐️⭐️⭐️
Alexus at the Enterprise on Rayford Road gave me outstanding service—smooth, professional, and as unique as her name. Even though I was probably annoying her early on this beautiful Saturday morning 😅, she stayed patient, kind, and helpful the whole time. Enterprise is lucky to have her!”
“We did a rental from Enterprise in Sandusky, OH and had an excellent experience thanks to Dominic (assistant branch manager). He went out of his way to assure we had the BEST vehicle for our needs during travel. Thanks to you Dominic we had an excellent family trip ;)”
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Can you please clean this up making sound light and professional... Yesterday I had the best experience returning my rental to Enterprise car rental in Georgetown Kentucky. I was greeted by a smiling representative, Alex, who quickly took the keys, looked over the vehicle, and my paperwork completed in no time flat. It's was 25 minutes til closing and still nearly 95 degrees outside. The representative, Alex, who was working allowed me to stay indoors, in the cool, even after the store closed until my son arrived to pick me up who was coming over an hour away. Alex was genuinely a kind and thoughtful considerent gentleman who I felt went over and beyond the call of duty providing excellent customer service and I am grateful for that. Thanks to Alex making it a pleasant transaction and for allowing me to stay after closing, Enterprise is who I will want to use and highly recommend to my friends and family. Thanks, Alex
ChatGPT said:
Certainly! Here’s a light, professional version of your message that
Subject: Shoutout to Alex – Cool Service on a Hot Day!
Yesterday, I had what might be the smoothest rental return experience of my life at Enterprise in Georgetown, Kentucky. I was greeted by Alex, who had a smile, fast hands, and the efficiency of someone who’s clearly mastered the art of car returns. He grabbed the keys, gave the car a quick once-over, and had the paperwork done faster than I could say, “Do I owe anything else?”
Now, here’s where it gets impressive—it was about 95 degrees out, 25 minutes to closing, and Alex still had the patience and kindness to let me stay inside the air-conditioned office after closing while I waited for my son (who, of course, was coming from over an hour away because timing is apparently optional in my family).
Alex didn’t just provide great customer service—he delivered gold-medal-level hospitality. Genuinely kind, thoughtful, and a true gentleman. I wouldn’t be surprised if he moonlights as a superhero who saves stranded renters from melting in parking lots.
Thanks to Alex, what could’ve been a sticky, sweaty ordeal turned into a pleasant, even heartwarming experience. Enterprise, you’ve got a gem. I’ll definitely be back—and telling my friends and family that Alex is the guy to see (cape optional).
Thanks again, Alex!”
“My last rental experience at Enterprise Dublin was excellent. The staff on site did a great job (as always) and got me in and out quickly as well as the many other Customers they had that morning. Great job by Robbie Bailes, Amber Almund, Nisha Smith, Angel Moss and Logan Slaughter. I would highly recommend the Dublin branch to anyone renting a vehicle!”
“Had an amazing experience at Enterprise Rent-A-Car in Decatur Al. I had to rent a vehicle due to wrecking my truck. The vehicle I received was great. It was ready and clean when I arrived to pick it up. Definitely my go-to spot for car rentals. Thank you Drew Mattox and staff for making my first vehicle rental so easy. Very friendly people to do business with.”
“I recently rented a sedan from enterprise at 12037 SW 117th Avenue 33186 , and Mr. Hector Perez was very professional and helpful with our rental experience. A+ all the way ! I will definitely rent from them again! Thanks”
“We had a wonderful week of transportation. I have never driven an electric sub but I enjoyed it. Enterprise is a honor to some of us. Just wanting to give a Special thanks to: Charlie here at our Martinsville branch. Thanks for being loyal and knowing your job. What would we customers do without you. Thank you.”
“Had an amazing experience at Enterprise Rent-A-Car, 875 Plymouth Drive, Mississauga!
The whole process was super smooth — thanks to Mr. Nivethan. Pick-up and drop-off took barely 5–10 minutes.
Definitely my go-to spot for car rentals.
Big shoutout to Mr. Nivethan — truly top-notch service! Highly recommend to friends and family.”
“My brother was visiting and backed into my car. I needed a car rental until the repairs could be made. The Enterprise representative met me at the auto body location and drove me to Enterprise to pick up the rental. I was so glad that this service was available as there was no way I could have gotten there. When my car repair was done, I just drove off with my car and Enterprise picked up the rental. It is so nice to know that Enterprise can help this way. I didn't speak with anyone at Enterprise directly. My brother's insurance company took care of everything.”
“I recently had to find a rental car and this was my first experience. I went to the location on Astoria (East Elmhurst) Queens NY area. Not only were all the staff I encountered professional, knowledgeable and patient, Faith (the person I mainly dealt with, Tara (her assistant branch manager),her branch manager (I didn’t get the chance to write her name as well) & Sheryl T from the car sales division all made what should have been a horrible time for me the most amazing experience I’ve ever encountered at a company. I needed a rental for a few weeks but because they were patient and catered to my specific needs, their assistance in what should have been a traumatic time for me, was resolved with their knowledge of their company’s services to the point I was able to purchase a car by the end of my engagement with them through the several weeks I was renting. I would recommend using Enterprise for any car needs because I wasn’t treated like I number I felt like each person genuinely cared about my needs. Faith and the staff I mentioned made my experience super easy and eased the stress I was already under. I value customer service above everything and Enterprise staff provided that. So thank you for making me a life long customer if I ever have that need again. The service was exceptional and what you would want to experience when looking for your car needs.”
“5 STARS - OUTSTANDING CUSTOMER SERVICE FROM LA'KEL AARON!
I recently rented a car from the Enterprise location in Concord, NC last week and had the absolute pleasure of working with La'Kel Aaron. From the moment I walked in, La'Kel provided me with a warm welcome and made sure I was completely satisfied as a customer—and I truly was! His customer service was superb, and I honestly couldn't have asked for anything better.
La'Kel went above and beyond to ensure my experience was seamless, and he genuinely made my vacation just that much happier with his exceptional service. This young man deserves a pay raise! When I returned the vehicle, he was right there to assist me with the same warm, bubbly smile that greeted me when I first arrived.
It's rare to find someone who takes such genuine pride in their work and truly cares about customer satisfaction. La'Kel Aaron is an absolute asset to your Concord location, and Enterprise is lucky to have him on their team. He deserves all the recognition for his outstanding service!”
