“I am sad to see all of the negative reviews and felt the need to write my own. We just got a car from Enterprise from West Des Moines for a 17 day 5,000 mile roadtrip and had the BEST experience with Ashley & Mikayla!! They were both so very kind and helpful throughout! The car was fantastic and now we even want to purchase one for ourselves! We love Enterprise and will always for back to Enterprise & the same location w/ Ashley & Mikayla!!”
“Went to Killeen Enterprise Rent-A-Car on Willow Springs and had a little problem which was resolved quickly, but that's not the impressive part. As an Iraq War Veteran I know how to deal with a stressful situation. When I arrived at the rental office it like the flight had just landed. There were any where from 20 to 30 customers in the office to get vehicle. I watched this petite young lady handle 3 to 4 customers at a time and me being one of them. After war I have become very observative wherever I go. Today I observe a what I call a leader in action. This young lady was so energetic that I was so impressed on how she handle so many customers with different request at the same time. I had to ask her what her name was so that when I need a vehicle again or have any issues I would want to speak with AMYA because I know that I will leave as a satisfied customer!
Thank you
Kenneth Miller”
“The young lady at the Destin fort Walton airport in Florida went about and beyond. When budget dropped the ball on my rental that I had reserved weeks prior she went above and beyond to help me get a rental for the week. If I could remember her name id definitely post it 😃👍 keep up the great work young lady”
“From the first telephone call, to the rental return, over the top customer service. I was first greeted by Kristina on the phone, arranging a reservation. Since a third party was paying, I did not have the information needed. Kristina provided the exact details needed, and when I called back a few minutes later, Robby was there to pick up with the rental. The information needed was exactly what Kristina had asked for and Robby was able to assure me the reservation was confirmed. Just before the site closing, my wife and arrived and could not have been met with a warmer greeting. It was a busy time for the staff, many folks coming and going, and it felt like we were the only customer there, So grateful for the excellent communication, from our welcome to our driving off, it was as if we were royalty. It did not stop there, the drop off experience was equally as good. Missed the name of the gentleman who checked us in, but did have a nice conversation with Damian. This is an office well run. It speaks highly of the management and the training effort. I love a good coach, and each one of the folks I had an opportunity to interact with, was excellent. My next rental in Annapolis will be from the team on West Streets. Grateful for you making this visit to Annapolis on to remember. Thank you. Bob”
“It was manager Nina G who was professional, friendly, explained the process took me to the car and showed me how to work each feature and was pleasant! I observed Nina with other customers and she was by far the most open and friendly with all of them. She wasn't rushing, but she wanted to see me drive out happy! I did feel special and glad that she waited on me. She introduced herself and gave me her card. She is manager of the Countryside, Illinois Enterprise. GREAT SERVICE”
“I like the extraordinary customer service when issues came up. I hated the Genesis cross over I got initially and had requested a Dodge Challenger and you made it happen in a short time frame. When my car was complete I didn't know how to arrange a pick up from the body shop and BAM, I was put in touch with the Enterprise location closest to the body shop and that location made it happen. Lastly, the rep I dealt with at the downtown location called to follow up on the return to see if that was satisfactory as well as the entire process. I also commend Alexander (the rep at the downtown palm springs location) for bringing the daily rate down to what my USAA auto policy paid.
I have personally rented from this same location many times before and have gotten consistent extraordinary service!”
“Hi, we just rented a vehicle a week ago from Enterprise right here in Hinesville, Ga. Me and my family took a trip back home and rented the vehicle for 6 days.The type of vehicle we requested wasn’t in at the time of pickup so the gentleman that was assisting me that it’ll be a 30 minute wait before my requested car gets. So he gave me another option that he’ll give me another vehicle bigger and a lot more roomier at the same price as my original vehicle, so I accepted. The staff was absolutely fantastic very kind and pleasant, in the future I’ve decided that Enterprise will be where I’ll be renting my vehicle from…..thanks Enterprise keep up the good work 😊😊😊😊👍”
“Hi,
I had an exceptional experience at Enterprise Car Rental at 15900 E.6th Ave ,Aurora co 80011.Thanks to David Lee. From the moment I walked in, David greeted me with a warm and professional attitude that instantly put me at ease. His attention to detail, patience, and willingness to go above and beyond made the entire rental process smooth and stress-free.
David Lee,took the time to explain all the options clearly and helped me find the best vehicle for my needs. He answered every question with confidence and made sure I was completely”
“Marshall, TX location provided exceptional service. Andrew personally called me to clear up a misunderstanding. There were two other agents working that were patient and understanding. Would recommend this location.”
“The Delta Tsawasseen, B.C. outlet provided excellent service, above and beyond their regular service. The young woman at the counter helped us with another issue not related to the car rental. Many thanks!!”
“I am allegiant to enterprise because my local enterprise is the best! I reserve online easily. Pick up is no stress and even on a Friday night hour till close during graduation season my person matched my excitement level. It can’t be easy to remain positive when people are grumpy and I bet plenty people are when they’re a a rental place, but this enterprise representative made the experience a lasting memory for me. I dont write these reviews all the time, but enterprise in Bangor ME is the best we have.”
“I have enjoyed Enterprise alot. Cars are tonotch and service is beginning to be much better. We are Blessed to have a lot here in Martinsville/ Henry County. Thank you.”
“I recently rented two different cars from the Enterprise in Mt. Airy and I would like to say that Nolan Smith and Kenny Simpson provided excellent customer service. Both of them were very friendly, helpful and answered all of my questions. it is rare to see such hard workers like this and I really appreciate all they did for me. If I am in need of another rental, I will definitely go to this location.
Thank you!”
“At Enterprise in Henderson NV, Kirkland provided exceptional service. He made sure I was happy with the car I received. He also went above and beyond by assisting me with the return. Thanks Kirkland, I'll be back!”
