“Sophia at the Harry Reid airport was amazing and super helpful! She made great recommendations to save us money and was very personable. The entire rental and drop off process was easy and seamless. We drove over 1,100 miles with no issues at all! Great car and great service! We were going to use a different rental company but have always had excellent experiences with Enterprise! Thank you Enterprise for helping make an amazing trip worry free!”
“Gabby at Orlando Int’l AirPort as extremely helpful! We had to switch airports due to a flight cancellation. She was able to get us exactly what we needed at a very affordable price. Highly recommend Gabby!!”
“I rented a car from Enterprise at the Allen location off Andrew Parkway. Let me tell you Customer Service was amazing. Cameron and Connor are both great. Everything was such an easy process fast, efficient. I had so many questions and needed to rent the car for an additional 2 more days and they took care of us.”
“Enterprise Lima Rd. Fort Wayne, IN location!!! FOR THE WIN!!!!!!! *Ellee and Ella!!!!!! 🙌🏼
I had called the toll-free number to set up my car rental and a 10am pick up. at 8 AM per their instructions I called and confirmed the reservation pick up.
At 10:30 no car no call. We are on a tight schedule and this was very stressful!
I called the toll-free number to find out what was going on they had no answers and for the record they never called me back - fortunately I called the local Enterprise as well. The hold was very long, they had no record of a 10 AM. Pick up. I was transferred to the manager Ellee - she was kind, apologetic and immediately went above and beyond to make it right and to send two employees to drop off the car and another car so we did not have to follow them back, as well as complete the necessary forms at the house so we could get on the road immediately!!! Ellee was absolutely incredible!!!
Ella was the young lady who brought the rental car and she was fantastic!! She was so kind, apologetic, and super efficient and completely delightful!! She was a rockstar! She even made sure our phones were connected, our luggage was in the car and ensure there was nothing else we needed to overcome the morning struggle.
In a world with Customer Service is seriously in jeopardy. These two ladies were exceptional!! I absolutely 100% recommend Enterprise & setting reservations up locally not on the toll-free number. Thank you Ellee and Ella!!!!”
“I would like to extend my appreciation to Enterprise Rental with my visit to Idyllwild, Ca. I rented Nissan Rouge from their Palm Springs location. The engine light came on a couple of days afterward. They allowed me to exchange the car in Hemet which was closer for me. I returned the car to Palm Springs. Alex was the employee that approached me at the return site. He noticed I had a problem and reduced my cost of the rental. Alex could have ignored that and I wouldn’t have known the difference. Alex saw an opportunity to make a right from a negative situation and created a positive experience for me!! Thanks Alex and Enterprise!!”
“Friendly staff and very accommodating. They go out of their way to take care of you. Car was very clean and ready when I arrived. I will definitely use them every time I need a rental.”
“I had a fantastic experience with Enterprise thanks to Jared at the Medford location! From the moment I walked in, he was welcoming ,professional and incredibly helpful. He made the entire rental process quick and stress free, taking the time to explain everything clearly and ensuring I had the perfect vehicle for my needs. Jared went above and beyond with his customer service- friendly ,attentive, and genuinely cared that I had a good experience. You don't always get that level of personal attention these days, and it really stood out. I will definitely be returning to this location because of him, Thanks again Jared”
“I absolutely love enterprise car rental Justin has ALWAYS gone above and beyond for my family I can't thank him enough. He deserves a promotion!! Have been using y'all for years and will continue happily”
“Noah was extremely helpful with the rental of our vehicle post no fault car accident. He made our experience so easy and he even connected us to someone who could help us purchase a new car. We ended up going to a dealership but I appreciate his thoughtfulness. Originally, we were not supposed to get the sedan that we rented because only a mini car was available, but he was very considerate to help us find a car that suited our needs.
I appreciate that there is a quality car rental business like enterprise so close to my home for situations like this. I brought homemade cake for the employees to show my deep gratitude.”
“I am sad to see all of the negative reviews and felt the need to write my own. We just got a car from Enterprise from West Des Moines for a 17 day 5,000 mile roadtrip and had the BEST experience with Ashley & Mikayla!! They were both so very kind and helpful throughout! The car was fantastic and now we even want to purchase one for ourselves! We love Enterprise and will always for back to Enterprise & the same location w/ Ashley & Mikayla!!”
“Went to Killeen Enterprise Rent-A-Car on Willow Springs and had a little problem which was resolved quickly, but that's not the impressive part. As an Iraq War Veteran I know how to deal with a stressful situation. When I arrived at the rental office it like the flight had just landed. There were any where from 20 to 30 customers in the office to get vehicle. I watched this petite young lady handle 3 to 4 customers at a time and me being one of them. After war I have become very observative wherever I go. Today I observe a what I call a leader in action. This young lady was so energetic that I was so impressed on how she handle so many customers with different request at the same time. I had to ask her what her name was so that when I need a vehicle again or have any issues I would want to speak with AMYA because I know that I will leave as a satisfied customer!
Thank you
Kenneth Miller”
“The young lady at the Destin fort Walton airport in Florida went about and beyond. When budget dropped the ball on my rental that I had reserved weeks prior she went above and beyond to help me get a rental for the week. If I could remember her name id definitely post it 😃👍 keep up the great work young lady”
“From the first telephone call, to the rental return, over the top customer service. I was first greeted by Kristina on the phone, arranging a reservation. Since a third party was paying, I did not have the information needed. Kristina provided the exact details needed, and when I called back a few minutes later, Robby was there to pick up with the rental. The information needed was exactly what Kristina had asked for and Robby was able to assure me the reservation was confirmed. Just before the site closing, my wife and arrived and could not have been met with a warmer greeting. It was a busy time for the staff, many folks coming and going, and it felt like we were the only customer there, So grateful for the excellent communication, from our welcome to our driving off, it was as if we were royalty. It did not stop there, the drop off experience was equally as good. Missed the name of the gentleman who checked us in, but did have a nice conversation with Damian. This is an office well run. It speaks highly of the management and the training effort. I love a good coach, and each one of the folks I had an opportunity to interact with, was excellent. My next rental in Annapolis will be from the team on West Streets. Grateful for you making this visit to Annapolis on to remember. Thank you. Bob”
“It was manager Nina G who was professional, friendly, explained the process took me to the car and showed me how to work each feature and was pleasant! I observed Nina with other customers and she was by far the most open and friendly with all of them. She wasn't rushing, but she wanted to see me drive out happy! I did feel special and glad that she waited on me. She introduced herself and gave me her card. She is manager of the Countryside, Illinois Enterprise. GREAT SERVICE”
“I like the extraordinary customer service when issues came up. I hated the Genesis cross over I got initially and had requested a Dodge Challenger and you made it happen in a short time frame. When my car was complete I didn't know how to arrange a pick up from the body shop and BAM, I was put in touch with the Enterprise location closest to the body shop and that location made it happen. Lastly, the rep I dealt with at the downtown location called to follow up on the return to see if that was satisfactory as well as the entire process. I also commend Alexander (the rep at the downtown palm springs location) for bringing the daily rate down to what my USAA auto policy paid.
I have personally rented from this same location many times before and have gotten consistent extraordinary service!”
