Enterprise Lima Rd. Fort Wayne, IN location!!! FOR THE WIN!!!!!!! *Ellee and Ella!!!!!! 🙌🏼 I had called the toll-free number to set up my car rental and a 10am pick up. at 8 AM per their instructions I called and confirmed the reservation pick up. At 10:30 no car no call. We are on a tight schedule and this was very stressful! I called the toll-free number to find out what was going on they had no answers and for the record they never called me back - fortunately I called the local Enterprise as well. The hold was very long, they had no record of a 10 AM. Pick up. I was transferred to the manager Ellee - she was kind, apologetic and immediately went above and beyond to make it right and to send two employees to drop off the car and another car so we did not have to follow them back, as well as complete the necessary forms at the house so we could get on the road immediately!!! Ellee was absolutely incredible!!! Ella was the young lady who brought the rental car and she was fantastic!! She was so kind, apologetic, and super efficient and completely delightful!! She was a rockstar! She even made sure our phones were connected, our luggage was in the car and ensure there was nothing else we needed to overcome the morning struggle. In a world with Customer Service is seriously in jeopardy. These two ladies were exceptional!! I absolutely 100% recommend Enterprise & setting reservations up locally not on the toll-free number. Thank you Ellee and Ella!!!!