“I have rented from the Monroeville, PA office and had 6 rentals within a two month period and I was completely satisfied with my rental along with the courteous, professional and dependable service from all employees at Enterprise. I won't go anywhere else as you can se e by the recent rentals. They do an AMAZING job - definitely a 5 star and even beyond rating.”
“Always fair, accommodating, and great customer service. Any mishaps or issues are always resolved in a respectful manner. Would definitely rent from again. Great service.”
“Thank you for always being curious and patient, even when it is busy as heck. The Bowling Drive location in Jackson, Tn crew is awesome. It is nice to see the same people still working there for a long period of time. Great Customer Service!”
“My experience with Enterprise was great which was the second time in as many months.
The check-in staff,Tia Lanier was pleasant and made sure I understood and knew where the vehicle's important functions were located.
It would be nice to offer a discount on in-person
reservations.
That would help me as well as others. Would you consider offering a small discount?”
“Very professional and efficient from start to finish. Booked a van and paid on line and brought forward the Booking and the Van was waiting for me on collection. Very happy from start to finish and would definitely use Enterprise again”
“I had a terrible experience with the insurance company and a rental I required when I had an accident with a deer. Enterprise staff, Chloe and Matt were very understanding. I was also in the middle of a move to a new home. The insurance company who I had to repeatedly contact to follow up on the approval of winter tires, continued to state that they did approve but it was not completed correctly as it was under a different adjusters name. Once again, the issue was outstanding so Enterprise Manager, Jasmine made repeated efforts to work with the insurance company to resolve the issue basically so I could complete and pay my account. Jasmine went over and above to contact the insurance company-5 phone calls, on hold, no answer and the adjuster I had dealt was not helpful. The insurance company blamed Enterprise but it made no sense. Jasmine went over and above to resolve the issue. I am grateful this is resolved. It did take a long time.”
“Using Enterprise after an issue with another car rental recently ( last three weeks)renting in Fort Lauderdale London Düsseldorf and about to re rent in London
Heathrow needs a facility upgrade but the staff namely Ayaz and Abdi made the pick up and drop off easy
Please note the citron c5 model was a terrible car to drive no head room but worked for my needs Fiat 500 has more driver space
Will keep using Enterprise for work and pleasure as I like the booking app and staff”
“The staff was friendly and professional in Lumberton it was the same as last.good customer service fast and to the point the young guys there was great.i recommend them.Ricy Williams.”
“I rented a car at the Enterprise location 1010 S. 12th St, Bismarck, ND. The staff were very helpful, efficient, genuinely courteous, and the car was perfect for my needs.”
“We only rent from Enterprise. This last trip, we rented from Bozeman Intl Airport. Honestly, there is nothing worst than trying to look through the windshield. Every chance we got, we were cleaning the windshield. I mean, getting out of the car and not merely using wipers. The acreage of land means lots of bugs. Could we please have a scruffy like tool in the car? We overlooked the fact that the car was dirty but you guys were getting slammed. Dirty windshields are almost as bad as dirty glasses. Do us a favor please! The staff as usual we're great. Thanks.”
“They were unable to provide a credible explanation for the unpaid withdrawals.
A day later, my account was frozen.
As I did, I would advise researching more reliable choices and getting help from C-O-N-C-E-P-T-S-T-R-D*COM, where I was able to get my money back in just two days.”
“They couldn't offer a reliable justification for the outstanding withdrawals.
My account got frozen one day after that.
I would suggest looking into further trustworthy options, as I did, and finding assistance with T O N E L I M I T E D., where my money was returned to me in a matter of two days.”
“Aaron at the 8mile ferndale, MI location was very helpful & patient. I got there about 5min before closing time & had issues with my method of payment & he did not rush me and wasn’t annoyed at all. He waited until we sorted everything out & was very kind.”
“It didn't!!!! First we booked a minivan, we received a Toyota Highlander. We have 6 people, with luggage. We are so cramped in this vehicle. They are not doing anything to fix the problem except for, " you don't have to fill it up upon return." What! $40! Gee thank you. We drove from Michigan to Florida all cramped up, now we're on the way back. Tierd, cramped, and cranky. We have barely any room for our legs. We only brought one duffle bag each. Could imagine if we would not have been frugal with our packing. It's so stupid. When you book, reserve a mini can, you should get that. Oh how could I forget, we still got charged the same as if we had gotten a mini van. That might be my last time with this company. Sorry to say.”
“My resent rental with Enterprise in Schenectady, NY state street location was fantastic. The entire staff was so attentive from the beginning walking through the entrance to my returning / drop off. the vehicle that was selected for me was perfect as i traveled with golf clubs and a family of 4 of us. Normally, i pick up at the airport where it can feel like a number, take it or not. This is and annual trip for me and forthcoming i will continue to choose this location and hopefully the staff remains. If there was a negative, i would say that the vehicle could have been a little cleaner, not that it was dirty just a bit used which i feel is understandable in today's work environment post covid. i do recommend this location for your car rental.”
“The location on 46th and O street do a phenomenal job. The last two time the location @ the 27th location has completely dropped the ball on customer care!!. So if you want excellent customer care the employees @ the O street location will go above and beyond to satisfy their customers.”
