“I encountered a technical issue with my brokerage portfolio that left me unable to withdraw funds. Robinson provided prompt and effective assistance. Their team was professional, responsive, and clearly experienced. I’m very satisfied with the outcome and would not hesitate to recommend their services.”
“Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an excursion and I was promised one of these. I get there and they give me a five seater jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again. Don't waste your time because they don't listen and they don't care that was very evident by the people I spoke to and by the customer service on the phone, they apologize and just assume that that's going to be enough. I don't know how I'm supposed to get anybody to school and had I known they were going to do this. I would've not left my car. I drive a traverse a big suv that's needed for my LARGE family. This place is a disgrace, a joke, a waste of time.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“A mercenary company. Let me warn you not to use this Enterprise Rent A Car, they ripped off the guy before me, they ripped me off, and they will rip you off too. Let's go:
When I was at the branch I heard one of the agents speaking on the phone with one of their customers, demanding £1500 for some damage on a bumper. I thought with myself, "Jeez, let me be careful with this car otherwise I may suffer the same fate."
I decided not to take the extra insurance (£100-something) thinking I'd go unscathed.
I took the best care possible of their car, looked after it really well, and promise you, it's impossible (mathematically impossible, proven by logic) that I had added a scratch to their rear bumper.
But sure thing, when I deliver the car, there's a scratch in the rear bumper. How? I wonder.
*I noticed that the paint quality in parts of the bodywork of the car was so poor that I could remove it with my nail*
The scratch in the rear bumper is as if someone had tried to put a suitcase in it, and scratched it in the process. With that paint quality, sure thing, on a hard edge some paint would go away. But no one put a suitcase on that boot other than me. And I assure you I took utmost care of it.
They simply took my £200 deposit, never mentioned a thing. And now they simply ignore me pretending don't know who I am when I get in touch with their customer service and take days to answer anything I write to them.
As an explanation for the bumper is that someone (or Enterprise itself) painted it with really cheap paint which went away with rain.
I'll NEVER use this company again, as even if I had made that scratch £200 would be way too much for it. As a courtesy, I'd just let the customer go with it so I can welcome them back later. But I'll remember where NOT to go in the future.”
“I had a very disappointing experience with this car rental company.
From the moment I left the Enterprise location, the car was nothing but problems. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.
However, as soon as I left again, the tire warning light came back on. I had to return the car three different times because the issue was never properly fixed. Instead of resolving the problem, customer service is now trying to blame me and make me responsible for their faulty tire.
On top of that, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.
Overall, the service was unprofessional, the vehicle was poorly maintained, and the way the situation was handled was extremely frustrating. I would not recommend renting from this company.”
“I am extremely disappointed with my experience and will never lease from this company again.
Over the past month and a half, I have spent well over $3,000 with this business. Since December 26, 2025, I have made weekly payments consistently—each time only after being contacted by an associate from the office letting me know it was time to extend. I have never ignored a payment, avoided communication, or failed to act in good faith.
Despite this, I received a call from the General Manager, Brandon Sewell, who spoke to me in an incredibly disrespectful and condescending manner, as if I had intentionally avoided payment. I received no prior phone call, voicemail, email, or notice that a payment was due before that call.
I am a business owner running two businesses and simply needed a temporary vehicle while my personal car is being repaired. At no point did I deserve to be berated or spoken to as if I had done something wrong—especially as a repeat, paying customer.
This level of unprofessionalism and poor customer service is unacceptable. One phone call completely destroyed what had otherwise been a loyal customer relationship. I will not be returning, and I strongly caution others to consider how customers are treated when there is a misunderstanding—especially one caused by their own lack of communication.
BRANDON SEWELL SHOULD NOT BE A GENERAL CONVERSATIONALIST MUCH LESS ANYONES GENERAL MANAGER!”
“Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. Four days later and no call. Enterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.”
“I hired a car from Enterprise Berlin Airport (Alamo) from 6–16 November. The service was unacceptable from start to finish.
On arrival, the car was not ready and I was told to come back later. When I did, I was sent to the garage to collect the keys, but no staff were there. After going back and forth between the terminal and garage, I finally received the car over 1.5 hours late. As soon as I started the vehicle, an oil change warning appeared. The car also had multiple scratches that were not mentioned, and I was simply told “it’s in their computer system, and don’t need to worry”.
On return, the inspector marked something on the car within seconds. This has now happened to me twice with Enterprise and raises serious concerns about how inspections are carried out. It feels deliberate and unfair. Shortly afterwards, my credit card was charged without any explanation. When I called Enterprise to query this, the call was disconnected once they identified who I was.
I received no emails at all for collection or return, and my security deposit taken on 6 November has still not been returned. I have never had issues like this with other rental companies at the same airport.
If others have had similar experiences with Enterprise Berlin Airport, I strongly suggest reaching out and sharing details so a proper case can be built for court. This is not how customers should be treated.”
“I ordered a 14-day rental for a car for a stay in Italy. My flight to Florence was delayed, and I arrived a day late. When I went to check out my car, I was told that I had voided the contract and I would not receive a refund.
I will never use their services again!”
“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”
“I had on two separate occasions asked for a pick up truck and both occasions I was told the day of there were none available.one I got a suburban and the other I flat canceled.This caused me to change my plans for another week..unreliable never again!”
“I had on two separate occasions asked for a pick up truck and both occasions I was told the day of there were none available.one I got a suburban and the other I flat canceled.This caused me to change my plans for another week..unreliable never again!”
“I have had an awful experience with Enterprise, which is ongoing since July of this year. I had a non-fault accident and unfortunately my car insurance use Enterprise rentals for courtesy vehicles. From day 1, I’ve had nothing but stress from this company. My accident happened on a Sunday and their offices are closed. When head office phoned me they stated I’d have a vehicle that same day - which I didn’t get. This I let go as I wasn’t expecting much it being a Sunday. They then phoned me back and said I’d be able to collect my courtesy vehicle from 8am at my local branch. I was going on holiday this day and needed a vehicle to drive to my destination. I went to the branch for 9am to be told they “hadn’t been made aware” that I’d need a courtesy vehicle, so I’d have to go home and wait for them to find a vehicle for me by 12pm. I explained I needed to pick my step-daughter up for 1pm. Cut a long story short, I didn’t receive a vehicle until 3pm. I then get hounded with phone calls to say I need to bring the vehicle back as they’ve rented the vehicle to someone else, baring in mind my own vehicle was not due to for the repairs to be completed until a further weeks time. I had to call my insurance company to ring them and demand I keep the vehicle on. Once they needed to connect the vehicle, I was told I’d have 24 hours notice to return their courtesy vehicle. I collected my car from repairs at 5pm - the following morning I was again, being hounded with threatening calls that they’d take money out of my account if the car isn’t returned by 12pm. Bare in mind, I have 24 hours to return the vehicle, I collected mine at 5pm and explained to them I am currently at a hospital appointment and will return it when I get home. They collected the vehicle from me at 1pm and took out £52 from my account as a “late fee”. The repairs team didn’t manage to complete all works, so my car had to be taken back in for them to complete the repairs so I then had to have another courtesy car from Enterprise. I was verbally abused by the Hatfield branch manager. I will not even get into it as it is infuriating. I had a blow out on a dual carriageway, doing 50mph and the tyre crumbled. The AA call out team confirmed that Enterprise have used a faulty tyre. They are now demanding £215 and are threatening with debt collectors. This company are a pure scam and set you up to fail from the beginning.”
“Waited an hour and a half for a reserved car that I confirmed the day before only for them to tell me they don’t have one. Two other people ahead of me same exact story. The same exact thing happened to my stepfather. Will never use again, am certainly willing to pay more to avoid this foolishness.”
“I called got a great price.Received an email to confirm pickup time.A gentleman at Enterprise in Sault Ste Marie called me and said they had no more cars as I was doing it.I said how about an SUV.He also said no.Which I believe they received more money for the rental than I was to pay and gave my car which was reserved to someone else
And I can verify all those dollar amounts.”
“I had to return the vehicle off on their lot after closing and damage was done to the vehicle after I dropped it off. No lot with a gate code is available to protect the customer from someone damaging or stealing the vehicle, yet they hold the customer responsible in their contract. An International company should have the resources to protect their vehicles and their customers. A scam to obtain more money out of their customers. Too bad, so sad philosophy even though a police report was provided. Cameras were supposedly unavailable. Shame on Enterprise!”
“Car had been smoked in, had a ding on the windshield, burn holes in driver’s seat and what looked like a hot chocolate spill on the driver’s seat. Also had a ding on the front quarter panel. I rent frequently and this is the second really bad experience with Enterprise recently. I am a long term customer, but I will be looking for other options before considering Enterprise again. Also the price was exorbitant, almost double what I paid recently on an Enterprise rental elsewhere recently.”
