“I reserved a vehicle online for Father’s Day weekend, and everything went through without issue. However, when I called to confirm the pickup for Friday, I was told there were no available vehicles and that the reservation shouldn’t have been allowed. It was extremely disappointing, especially after planning around the confirmed booking. I hope Mowline Enterprise improves their reservation system and communication to avoid similar issues for future customers.”
“Reserved a minivan a month in advance so we could pick up my daughter and her stuff from college. On arrival, no van and nothing with comparable cargo space. “We couldn’t find one”. It was too late to rent from anywhere else since we were leaving the next morning! Royally screwed up our plans! Never again!”
“Don’t book at this company. Their phone customer service and the people at the airprort talk two different things. We used to book enterprise many time. But from now on, we’ll find our car rental from different company. The people at Montreal airport are extremely rude too. Stay away from Enterprise unless you want to get a car that is not fit anything and unsafe at all.”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“Horrible experience today. I rented a car today in Palm Desert and had a confirmation number. They had no car and wouldn't even call the Palm Springs location to ask if they had on e. They sent me home. I had a plane to catch”
“The worst! Cars are in bad shape, you get one car have trouble & they can’t even replace what you paid for, you end up with sub par car, no compensation for having issues with the car you rented! Long trip in a extremely small vehicle it’s a very long 11 hour drive, you would think you would get better gas mileage in a small car, it ended up being more expensive, overall experience horrible! Never again! As they say renter beware!”
“I had a bad experience with the vehicle I was provide with! It shut off completely in the freeway ramp! I almost got hit from behind and my hazards lights were not working. Enterprise still hasn’t done anything about the situation knowing I could of die from a bad car accident”
“Extremely Disappointing Customer Service and Communication
I rarely write reviews, but my experience with this rental company has been so frustrating that I feel compelled to share it. It has now been over a month since I submitted a lost item claim, and I have yet to receive any response whatsoever. Here are the key issues I encountered:
No Response to Lost Item Claim
Despite multiple attempts and follow-ups, I’ve received no reply, update, or acknowledgment about my missing item. It’s as though the inquiry vanished into a void.
No Confirmation or Tracking Mechanism
After submitting my claim through the official website, there was no confirmation email, no reference number—nothing to indicate the claim was received or logged. This complete lack of transparency is unacceptable.
Invoice Delays and Blame-Shifting
The invoice I requested was also delayed, and I was told there was “missing information” from a partner. All required data was provided, so this felt like an excuse rather than a real reason.
Unhelpful and Indifferent Staff
The staff at the rental location were disengaged and unhelpful. They seemed more interested in ending the interaction than offering support or information.
Poor Information from Partner Booking Site
Because my booking was processed via a partner, I wasn’t properly informed of critical rental conditions—like the requirement of a physical card for the deposit. In today’s world where digital cards are widely accepted, this should be clearly and boldly communicated during the booking process.
Broken Internal Communication
There seems to be zero coordination between branches and departments. I was told the only way to contact the office is to call directly—yet no one ever answers the phone. Neither chat support nor customer service could help, and even their own internal messages went unanswered.
Inaccessible Local Office
To this day, the branch has not responded to calls, messages, or support inquiries. I have no idea how to retrieve my lost item or even get an update.
This has been, without exaggeration, the worst customer service experience I’ve ever had with a rental company. If you're considering using this company—think twice, especially if you expect any level of post-rental support.
I hope this review encourages the company to rethink their approach to communication and customer care. But as of now, my issue remains unresolved, and I cannot recommend their services.”
“Charges were way too high. Kept changing cars on me. Staff very nice and friendly but will never rent a car from them again
I have been a member over 30 years but the last rental was terrible…”
“Worse first time experience. I’m literally stranded on the side of the road and road side assistance telling me they are unable to get a uber out to me or taxi. I have been stranded for over 4 hours and still no one has came and I’m here with my family and children.”
“Every visit representatives use threatening tactics to not rent you a car by saying there’s a policy for various things example you are required to have two emergency numbers or we won’t rent you a car. You have to disclose your employer or we won’t rent you a car. I never have a problem with most representatives but there’s a lady that will throw every dagger and call it a policy. It’s ridiculous when you’ve already checked in on mobile and have to be read every question and reconfirmed with a list of inquiries that 1. You’ve never had to provide before and 2. The mobile app does not require it.”
“I've been a member for 3 years.and never have good service. I've been to 10 locations from gulf shores al all the way to Oklahoma.to try and swap a car out every single One of them no vehicles.... but the lots were full. I was even willing to upgrade and spend more money with them and nothing.I'm sooooo disappointed I've spent a lot of money with enterprise I travel for work!!!! and expect better service. customer service is absolutely terrible. 1 or 2 locations were good with customer service wow!!!!!!!”
“Enterprise Rent-A-Car UK issued a £250 damage charge after my recent rental, but have refused to provide any clear or verifiable proof that the alleged damage occurred while the vehicle was in my care — despite multiple requests.
The only evidence provided was a set of tyre photos that lacked timestamps or any reliable metadata. In fact, the images show different road surfaces and even different weather conditions, strongly suggesting they were taken at different times or in different locations. No signed inspection report was shared from the time of collection.
I returned the vehicle, a courtesy car provided via Porsche Assistance, to the agreed third-party location. Enterprise collected it from there — yet have not been able to provide any transparent documentation confirming the condition of the vehicle at that moment. It feels like a one-sided process with no real obligation on their part to prove anything before applying a maximum excess charge.
To make matters worse, the alleged "damage" is incredibly minor and barely visible.
I’ve now escalated the matter to the BVRLA. I would strongly advise anyone to avoid renting from Enterprise. This experience has been frustrating, disappointing, and frankly feels like a way for them to extract fees without accountability.”
“Their roadside assistance people are just plain horrible. They told you to go and pick up the replacement car because you have a flat tire for your current rental. Guess what you cannot get a replacement car unless the enterprise has your car. The roadside assistance said they cannot find a tow truck in my area. It’s Brea in Southern CA. They just keep bouncing you around to branch n roadside assistance.”
“I don’t recommend this place in Duke Street Alexandria va My husband rented a car for 2 days and I decided to use one day and I returning a round 4:45 they closed at 5:pm and they said live the keys in the box and they going to refund at next day because they closed and I ask way they don’t want to do In the moment I return the car and he said almost close and I still waiting for the refund and I never getting it more than one month and nothing 😒”
“I reserved a minivan 12 days before my trip, but just four days prior to departure, I received a call informing me that the vehicle was no longer available. I searched for alternatives, but the prices had nearly doubled. I then contacted the corporate customer service line, and they found a minivan available at a location an hour and 30 minutes away.
I called that branch to confirm, but they said they did not have the vehicle. I explored other options with no success. Then, just a day before my trip, I received a check-in link from the original branch, which made me assume they had a vehicle available. I completed the check-in and called in the morning to confirm, only to be told once again that the minivan was not available.
At that point, a representative offered to switch my reservation to a 7-passenger SUV, and I agreed. However, while on my way to pick it up, I called to confirm and was told the SUV needed an oil change and they didn’t know how long it would take.
I had reserved the vehicle for 9:00 AM to stay on schedule with my trip, and this entire experience completely disrupted my plans. The handling of my reservation was extremely unprofessional, disorganized, and lacked basic customer service. I am very upset with how this situation was managed.”
“I reserved a car about 5 days b4 the pick up date n I even got a conformation code so I can pick up the I wanted n when I get to the spot they saying sorry unfortunately we did not have that kind of car to either brands in Valdosta Georgia in this rental was for a prom night and I had a very hard time to even try to rent anything on the spot so I had to go Turo glady I found a car for rent and way cheaper on the spot”
“I reserved a car in person at buckland st Manchester cut. When I went to pick it up I was told I needed more paperwork. I’ve rented from enterprise 5 times in 4 years with no damage or past balance every time. The apparent area manager “Dan Wilson” very specifically told me there is no loyalty to repeat customers and you will be treated the same as a first time customer. I had my vacation delayed because of the hassle and a bad experience because of the business done by enterprise and the person they left in charge had no business or people skills.”
