“I booked a car rental online, received a confirmation for the time and date. I went to the location on Hespeler Road in Cambridge to get the car. When I walked in to let them know I was here to get my rental, they told me they had no cars available. Why the heck would you send a confirmation when there were actually no rentals available for that time and date. Ridiculous! I will NEVER use and will NEVER recommend them to anyone.”
“Ft Pierce location 5400 US south
I had a bad experience today from the branch manager Jerry SaintVil and he messed up my daughter entire graduation and college day by using his power to refuse to rent me a vehicle because I said I was going to leave a honest review. He is not a good supervisor and the entire experience was horrible. I did make a complaint and never heard back from anyone . I’ve rented several times in the past and this is The most humiliating experience and he didn’t care that we had to catch a uber to fort pierce and we reserved this rental over 1 month ago”
“If I can rate a negative rating, I would. They charged me for damages I did not make. Long story short, My car was being worked on and I needed a rental during this time. Enterprise did not give me the car I was promised. Instead gave me a much bigger car causing me to buy extra insurance each day. They said they should have a smaller car within a couple days and I can switch it out. After 4 days of driving it, I felt comfortable enough to take the extra insurance off. This was a Friday. The vehicle sat in my driveway all weekend. I drove it to work Monday and back. Then Tuesday, my car was ready. I drove to where my car was being worked on. I left the key with the collision place and drove my car home. I get a call that evening from a very rude girl telling me I damaged the rental. I did not! They accused me of damages I did not make and charged me $1690 to fix it. I did not have proof, so I could not fight it. Stay far away from Enterprise.”
“Never buy a vehicle from this company totally dishonest and not transparent. My car is worth 5,000 and I owe over 13,000 on a vehicle I purchased 3 years ago. Just Disgusting Company”
“Frustration and disappointment regarding a recent experience I had with my reservation.
Let me start off by stating this is the third time the same issue has happened at three different locations with enterprise.
I made and confirmed a reservation in advance, expecting that a vehicle would be available upon my arrival ( The Joke was on me ) However, when I arrived at the location at 0800am even arriving one hour early. I was informed that no cars were available. I was told that there might be a vehicle available later in the afternoon.I had a reservation for 0900am. I waited around and wasted my time finally leaving around 12:30 after numerous calls back to the location I received my vehicle a little after 4 pm seven hours late. I did contact other enterprise locations in the surrounding cities with no avail but however I did find an enterprise location an hour and half away that had a vehicle but they could not accept my reservation as it was not at their location and due to the fact my reservation time had passed I could not change or modify said reservation on the app soI was referred to customer service. Customer service informed me that they were not allowed to change or modify my reservation and I would have to cancel the reservation and rebook at a higher rate I might not be a law student, but that sure sounds like bait and switch to me.
A reservation should guarantee availability, or at the very least, customers should be notified ahead of time if there is an issue. This is totally unacceptable.”
“dont work for them they wanted me to interview with them in the afternoon when its 115 outside and they want you to wait a month for your 1st paycheck NO WAY”
“Should have negative stars as well. Giving Enterprise a 1 star review is much much higher than they deserve. I booked a rental car yesterday with them. I paid to have a taxi take me to their location. When I arrived, nobody was around and had to wait about 20 minutes for someone to show up. I gave them my information about my booking. They told me they had been trying to all me because they did not have a car available. I showed her my phone and said that they had NOT called me at all. NO CARS available of any kind. They said maybe I could try again tomorrrow though, they might have one then. So, I wasted my time, cab fare and am now scrambling to find a car to rent! This was the second time I have tried to rent from them. The next step will be fighting to get my money back because they want to charge even when they do not supply a car. AVOID ENTERPRISE AT ALL COSTS! Unless you have lots of time to waste and do not mind paying for something you did not get.”
“Rented a Jeep Compass from Thorton Rd Enterprise location. The vehicle smell was horrible and the car only had a 1/4 tank of gas in it. The suv was not properly maintained or inspected because it caught on fire. Roadside assistance was TERRIBLE! will not rent a car from Enterprise..”
“I encountered a technical issue with my brokerage portfolio that left me unable to withdraw funds. Robinson provided prompt and effective assistance. Their team was professional, responsive, and clearly experienced. I’m very satisfied with the outcome and would not hesitate to recommend their services.”
“Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an excursion and I was promised one of these. I get there and they give me a five seater jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again. Don't waste your time because they don't listen and they don't care that was very evident by the people I spoke to and by the customer service on the phone, they apologize and just assume that that's going to be enough. I don't know how I'm supposed to get anybody to school and had I known they were going to do this. I would've not left my car. I drive a traverse a big suv that's needed for my LARGE family. This place is a disgrace, a joke, a waste of time.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“A mercenary company. Let me warn you not to use this Enterprise Rent A Car, they ripped off the guy before me, they ripped me off, and they will rip you off too. Let's go:
When I was at the branch I heard one of the agents speaking on the phone with one of their customers, demanding £1500 for some damage on a bumper. I thought with myself, "Jeez, let me be careful with this car otherwise I may suffer the same fate."
I decided not to take the extra insurance (£100-something) thinking I'd go unscathed.
I took the best care possible of their car, looked after it really well, and promise you, it's impossible (mathematically impossible, proven by logic) that I had added a scratch to their rear bumper.
But sure thing, when I deliver the car, there's a scratch in the rear bumper. How? I wonder.
*I noticed that the paint quality in parts of the bodywork of the car was so poor that I could remove it with my nail*
The scratch in the rear bumper is as if someone had tried to put a suitcase in it, and scratched it in the process. With that paint quality, sure thing, on a hard edge some paint would go away. But no one put a suitcase on that boot other than me. And I assure you I took utmost care of it.
They simply took my £200 deposit, never mentioned a thing. And now they simply ignore me pretending don't know who I am when I get in touch with their customer service and take days to answer anything I write to them.
As an explanation for the bumper is that someone (or Enterprise itself) painted it with really cheap paint which went away with rain.
I'll NEVER use this company again, as even if I had made that scratch £200 would be way too much for it. As a courtesy, I'd just let the customer go with it so I can welcome them back later. But I'll remember where NOT to go in the future.”
“I had a very disappointing experience with this car rental company.
From the moment I left the Enterprise location, the car was nothing but problems. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.
However, as soon as I left again, the tire warning light came back on. I had to return the car three different times because the issue was never properly fixed. Instead of resolving the problem, customer service is now trying to blame me and make me responsible for their faulty tire.
On top of that, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.
Overall, the service was unprofessional, the vehicle was poorly maintained, and the way the situation was handled was extremely frustrating. I would not recommend renting from this company.”
“I am extremely disappointed with my experience and will never lease from this company again.
Over the past month and a half, I have spent well over $3,000 with this business. Since December 26, 2025, I have made weekly payments consistently—each time only after being contacted by an associate from the office letting me know it was time to extend. I have never ignored a payment, avoided communication, or failed to act in good faith.
Despite this, I received a call from the General Manager, Brandon Sewell, who spoke to me in an incredibly disrespectful and condescending manner, as if I had intentionally avoided payment. I received no prior phone call, voicemail, email, or notice that a payment was due before that call.
I am a business owner running two businesses and simply needed a temporary vehicle while my personal car is being repaired. At no point did I deserve to be berated or spoken to as if I had done something wrong—especially as a repeat, paying customer.
This level of unprofessionalism and poor customer service is unacceptable. One phone call completely destroyed what had otherwise been a loyal customer relationship. I will not be returning, and I strongly caution others to consider how customers are treated when there is a misunderstanding—especially one caused by their own lack of communication.
BRANDON SEWELL SHOULD NOT BE A GENERAL CONVERSATIONALIST MUCH LESS ANYONES GENERAL MANAGER!”
“Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. Four days later and no call. Enterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.”
“I hired a car from Enterprise Berlin Airport (Alamo) from 6–16 November. The service was unacceptable from start to finish.
On arrival, the car was not ready and I was told to come back later. When I did, I was sent to the garage to collect the keys, but no staff were there. After going back and forth between the terminal and garage, I finally received the car over 1.5 hours late. As soon as I started the vehicle, an oil change warning appeared. The car also had multiple scratches that were not mentioned, and I was simply told “it’s in their computer system, and don’t need to worry”.
On return, the inspector marked something on the car within seconds. This has now happened to me twice with Enterprise and raises serious concerns about how inspections are carried out. It feels deliberate and unfair. Shortly afterwards, my credit card was charged without any explanation. When I called Enterprise to query this, the call was disconnected once they identified who I was.
I received no emails at all for collection or return, and my security deposit taken on 6 November has still not been returned. I have never had issues like this with other rental companies at the same airport.
If others have had similar experiences with Enterprise Berlin Airport, I strongly suggest reaching out and sharing details so a proper case can be built for court. This is not how customers should be treated.”
“I ordered a 14-day rental for a car for a stay in Italy. My flight to Florence was delayed, and I arrived a day late. When I went to check out my car, I was told that I had voided the contract and I would not receive a refund.
I will never use their services again!”
