“I have had an awful experience with Enterprise, which is ongoing since July of this year. I had a non-fault accident and unfortunately my car insurance use Enterprise rentals for courtesy vehicles. From day 1, I’ve had nothing but stress from this company. My accident happened on a Sunday and their offices are closed. When head office phoned me they stated I’d have a vehicle that same day - which I didn’t get. This I let go as I wasn’t expecting much it being a Sunday. They then phoned me back and said I’d be able to collect my courtesy vehicle from 8am at my local branch. I was going on holiday this day and needed a vehicle to drive to my destination. I went to the branch for 9am to be told they “hadn’t been made aware” that I’d need a courtesy vehicle, so I’d have to go home and wait for them to find a vehicle for me by 12pm. I explained I needed to pick my step-daughter up for 1pm. Cut a long story short, I didn’t receive a vehicle until 3pm. I then get hounded with phone calls to say I need to bring the vehicle back as they’ve rented the vehicle to someone else, baring in mind my own vehicle was not due to for the repairs to be completed until a further weeks time. I had to call my insurance company to ring them and demand I keep the vehicle on. Once they needed to connect the vehicle, I was told I’d have 24 hours notice to return their courtesy vehicle. I collected my car from repairs at 5pm - the following morning I was again, being hounded with threatening calls that they’d take money out of my account if the car isn’t returned by 12pm. Bare in mind, I have 24 hours to return the vehicle, I collected mine at 5pm and explained to them I am currently at a hospital appointment and will return it when I get home. They collected the vehicle from me at 1pm and took out £52 from my account as a “late fee”. The repairs team didn’t manage to complete all works, so my car had to be taken back in for them to complete the repairs so I then had to have another courtesy car from Enterprise. I was verbally abused by the Hatfield branch manager. I will not even get into it as it is infuriating. I had a blow out on a dual carriageway, doing 50mph and the tyre crumbled. The AA call out team confirmed that Enterprise have used a faulty tyre. They are now demanding £215 and are threatening with debt collectors. This company are a pure scam and set you up to fail from the beginning.”
“Waited an hour and a half for a reserved car that I confirmed the day before only for them to tell me they don’t have one. Two other people ahead of me same exact story. The same exact thing happened to my stepfather. Will never use again, am certainly willing to pay more to avoid this foolishness.”
“I called got a great price.Received an email to confirm pickup time.A gentleman at Enterprise in Sault Ste Marie called me and said they had no more cars as I was doing it.I said how about an SUV.He also said no.Which I believe they received more money for the rental than I was to pay and gave my car which was reserved to someone else
And I can verify all those dollar amounts.”
“I had to return the vehicle off on their lot after closing and damage was done to the vehicle after I dropped it off. No lot with a gate code is available to protect the customer from someone damaging or stealing the vehicle, yet they hold the customer responsible in their contract. An International company should have the resources to protect their vehicles and their customers. A scam to obtain more money out of their customers. Too bad, so sad philosophy even though a police report was provided. Cameras were supposedly unavailable. Shame on Enterprise!”
“Car had been smoked in, had a ding on the windshield, burn holes in driver’s seat and what looked like a hot chocolate spill on the driver’s seat. Also had a ding on the front quarter panel. I rent frequently and this is the second really bad experience with Enterprise recently. I am a long term customer, but I will be looking for other options before considering Enterprise again. Also the price was exorbitant, almost double what I paid recently on an Enterprise rental elsewhere recently.”
“I am writing to formally express my deep dissatisfaction with the service I experienced this morning at your Enterprise location at 1450 NE 123rd St Ste 103, North Miami, FL 33161.
The individual responsible for this unacceptable encounter was the manager on duty, David. To use the term “gentleman” for him would be misleading. His conduct lacked professionalism, basic courtesy, and any semblance of customer service.
From the moment we arrived, it was clear that David does not welcome customers. I personally witnessed two families ahead of us receive no greeting whatsoever. When it came time for my husband to be helped, again—no salutation, no acknowledgment, no friendly gesture. Instead, David’s body language and demeanor were dismissive, aggressive, and entirely inappropriate for someone in a leadership role.
The situation worsened when we requested a mid-size vehicle. My husband, who is 6’5” and 258 lbs, and our son, who is 6’6”, were being placed in a Toyota Corolla hatchback. Despite it being an obvious mismatch for a family of four, David insisted it was the correct size and dismissed our concerns. When we pushed back, he curtly told my husband that “if we didn’t like it, we could leave.” His tone was hostile, his words disrespectful, and his attitude utterly unprofessional.
It is important to note that the two Haitian gentlemen working there, who were polite and respectful, were visibly shocked and embarrassed by David’s conduct. The young woman seated in the back office also looked mortified as this situation unfolded.
As we chose to leave the location, David raised his voice after us, escalating the situation further. His behavior left us not only disrespected but also fearful for our safety, as his aggression suggested he might follow us outside.
We have been loyal customers of Enterprise for over 10 years, and this is by far the worst experience we have ever encountered. Unless corrective action is taken, specifically addressing the attitude and conduct of Manager David, we will have no choice but to discontinue doing business with this location.
This experience was appalling, unprofessional, and completely unacceptable.”
“I was given a car with known (to them) issues. Addressing the problem cost me precious vacation time and was a great inconvenience. When I returned the car I encountered an assistant manager who was arrogant and whose conduct bordered on condescending. FYI Enterprise also rents under the Alamo and National brand names. Avoid all of them.”
“Every time I try to call Enterprise Abbotsford it puts me on hold...then disconnects me....I have tried ALL the options!!! Waiting for them to call me at least regarding my reservation from 11 am this morning and its after 2 pm already....day is wasting away...SOOOOO not impressed!!🤐😴😳😡”
“I am extremely disappointed with the way Enterprise has handled my recent experience. For nearly three weeks, I have been promised multiple call backs, follow-ups, and even a refund. On September 5th, I was told by Bill, the branch manager, that my refund would be processed within 2–3 business days. When I called back 11 days later, not only had the refund not been issued, but there were also no notes in the system reflecting any of these promises. To make matters worse, I discovered I had been added to the Do Not Rent list without ever being notified, and I was charged again despite being told otherwise.
This shows a complete lack of accountability and care for customers. If someone had simply followed through on any of the empty promises I was given, this situation would never have escalated. Instead, I have been left with no resolution and no effort from Enterprise to hear or address my concerns.
On top of this, my in-person experience at the branch was deeply troubling. Taylor M. Brown completely ignored me when I was next in line, assisting another customer who had just walked in. It was only when that customer himself pointed out that I should be helped that I received any attention. When I expressed my frustration and concerns about the perception of discrimination, Bill dismissed me over the phone, told me my refund would again be processed, and hung up on me.
Customer service is about respect, communication, and accountability — all of which have been missing here. Enterprise’s lack of follow-up, professionalism, and basic courtesy is unacceptable. Unless this is addressed and resolved properly, I will have no choice but to escalate this further and involve legal counsel for mistreatment and discrimination.”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn't ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5-7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, "Well fine then, I can help whoever is next." Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn't a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I've had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met--especially from a company I've trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
I was told today by Antonio today that someone would call be back today by end of day to0day by 630pm today on Aug 4th. Its 7:33pm and no one has called. I called coporate again and am getting the run around. On top of this, no one has gotten back to me but they proceeded to charge my card. So you have time to charge me money but not to call me back. Another lady named "Pittman" (who would not give me her first name) at this location dismissed me completely today when I called the location Enterprise is not a customer centric company at all. It's disappointing and I am never using them again. The manager Sean when I went to the location literally wrote the corporate number down and told me to call them? everyone is passing the buck and taking responsibility. DO BETTER!”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn’t ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5–7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, “Well fine then, I can help whoever is next.” Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn’t a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I’ve had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met—especially from a company I’ve trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
It’s been over a week and no response”
“We rented a car from 309A N Bell Blvd, Cedar Park, TX 78613, picking it up at 7 PM and returning it the next day around 9 PM at the Dallas International Airport location. A month after, our insurance company notified us that Enterprise charged us thousands of dollars for alleged hail damage.
This is completely inaccurate. There was no hail that night in Leander, where the car was parked overnight. We have international ticket and miles driven as evidence that the only place we drove to was Dallas. In fact, weather records can easily confirm that there was no hail in and around Austin and Dallas in that 12hrs period. I am aware that there was a hailstorm in the Austin area weeks earlier, so it appears Enterprise is attempting to pass off pre-existing damage to unsuspecting customers.
When we called the local manager to dispute the charge, he simply said he couldn’t help. At the time of rental, we inspected the car and saw no visible damage that an ordinary customer could detect. Now, Enterprise is trying to hold us responsible for something outside our control.
Unfortunately, after the fact, we discovered that many reviews online complaining about fraudulent practices. We regret not checking them beforehand. It has been a complete waste of our time and energy dealing with this issue, and we want to warn others not to rent from this location—or Enterprise in general.
I hope this review helps others avoid the same unpleasant and unfair experience.”
“Rude staff and very unprofessional staff. Would like to mention that the manager at Kingsbury branch named Rochelle was very rude when I went to tell her that the engine oil light is coming o which she didn’t seem to bothered about. Adam at Watford branch knew that I need a van as my van is going in for repair but waited on the day that my van goes in garage and turned up with a ford kuga. And as for Watford they need a new set of staff there. Absolute cowboys.”
“Well I rented a car on July 19,2025,and when I pick it up they had a worker there his name was Vinny, they didn't have my suv that I booked for that day instead they gave me a Kia k5 , now Vinny went around the car ,I went around the car and pointed out the scratches and damages to it ,he said if the was small enough, not to worry about it ,but since he didn't put it down on paper work to show where the damage areas was I am now getting charged for those damages it's not Wright, I will call 7 on my side and get a lawyer, to fight this charge that was not done by me at all ..”
“We booked a half ton pickup a week in advance to transport my daughters belongings to Montreal for university. Upon pickup, we were told that they did not have a vehicle for us. Now we are completely stuck. Completely unacceptable. Peter, who had excellent service skills, apologized but it certainly did not help our situation. The system is ridiculous and it has obliterated any trust in Enterprise to fulfil our needs. Enterprise has lost me as a customer.”
“Enterprise Car Rental is the absolute worst in every way.
Normally I avoid renting from Enterprise for a wide variety of reasons, but today I did so under duress. With Enterprise, one must deal with any combination of faux pas, lies, deceitful practices, minor issues with the rented vehicle and filthy windshields every single time. Instead of apologizing, the Advisor chooses to make excuses. How very unprofessional.
Paying full price for a car class I did not reserve, did not want and came minor issues makes for an unhappy customer yet again. I will never rent from Enterprise again.
Avis has never and would never allow these types of issues to happen. Avis always has the car class ready at the reserved pickup time, never makes excuses, immediately addresses any issues that may arise, and treats customers with upmost respect every single month, month after month, fives years and counting. Enterprise would do well to learn from Avis.”
“Rented a car at enterprise the front glass cracked had my insurance cover the damage no out of pocket expense confirmed with my insurance and enterprise has not returned my deposit and additional withdrew charges from my debit card without authorization 3 weeks ago in addition just rented a car went to pick up nothing available with 2 other customers in the same situation knowing it’s labor weekend no backup of extra cars poor employee professional not his fault for this incompetence of the company”
“Booked a van online to collect in Braintree to be called and told they would not have it ready as the website has no real time stock.
Girl could not care less, will never use again”
