Unexpected One-Way Fee During Family Emergency – A Difficult Situation ​ ​"I recently rented a car from Enterprise in Colorado for a planned round trip. Unfortunately, while I was in Michigan, I received news of a sudden death in my family. This unforeseen and tragic circumstance required me to make a one-way trip back to Michigan, making it impossible to return the car to Colorado as originally planned. ​When I explained the situation to Enterprise, I was informed that I would be charged a significant one-way fee because the car couldn't be returned to its original location. While I understand that one-way rentals typically incur a fee, it was incredibly challenging to be hit with this unexpected charge during such a difficult and emotional time. This was not a pre-planned decision but a direct consequence of a family tragedy. ​I was hoping for some understanding or flexibility given the extenuating circumstances. It added considerable stress to an already heartbreaking situation. I believe there should be more consideration for customers facing genuine emergencies like this.