“Bad experience with this company, they charged my card twice and wouldn’t refund money back to my account. Won’t ever rent from here again! Kept telling me my bank had to refund me.No help at all! I’ve been a loyal customer this has never happened but I won’t ever rent or recommend anyone renting here.”
“My husband had a business account with Enterprise, where he rented a truck for his work. He decided to return the truck because business was slow in December. However, two months later, Enterprise withdrew over $700 from his account without authorization.
We have called and left messages to request a refund, but we have not received a return call. Whenever we try to speak with a member of management, we are told that we will be transferred, but we still end up leaving a message. This has been going on for weeks with no response from Enterprise.
This is poor business practice, and we will be taking further action.”
“This company has no respect to their customers what so ever.
I booked a car a week before and on the day of my pick up I was told that they have no cars.”
“They keep giving round-about ways to pay and when I'd bring in exactly what they needed, said they need a different pay method go with what they recommended and said the same thing. Never a definite way when the website I used took my card and authorized my card to be on file while my other one did not as I got there the said neither card would be able to work even though it met the requirements of all regulations. Disappointed, lost my business for good I do not recommend to anybody especially if you are without a vehicle temporarily. Go somewhere else”
“Made online reservation at airport location, but when I arrived there I was told no cars would be available for the next twelve hours. What upset me even more was the attendant telling me they tired to notify me which was a lie. Very unprofessional service, will avoid them based on this experience.”
“My wife reserved a compact CAR at the Abbotsford Int’l Airport . When she got there they tried to give her a big ass pickup truck, and said they had no Cars. My wife can’t drive a big truck in the city. Now she was stranded at the airport with no vehicle. I will never rent another vehicle from Enterprise ever!!!!!”
“You took the reservation - But, you don't have any actual cars. I have no idea why you take reservation online and not have cars!! Worse than Seinfeld skit.”
“We are from out of town and got into a wreck which was not our fault. The insurance company of the other party was paying for us to get a rental until they can total out our car and send us a check. Well upon arrival at enterprise we was supposed to to give them our name, phone number and pay a $50 security fee which will be reimbursed later. Let’s just say that did not go as planned when we went to pay the rental fee with our visa debt card they declined quickly and said it had to be a credit card which we do not own. So after we get a credit card from a family member here they still declined us and told us they was not working with us to leave. We called corporate and they said they do except debit cards but they couldn’t help us either because each branch had their own set of rules. So if you are in Aiken,SC and get into a wreck I do not recommend this enterprise at all and suggest you go a different route.”
“I would never recommend renting a vehicle from the enterprise location in Ogden Utah. Their management staff is very unprofessional and rude! Never ever rent from these people! Rent from the Layton,Utah location, much friendlier and helpful staff”
“I was misinformed about rental coverage. I was charged for three days after being informed I would not be charged and then told to tell my insurance company to pay me back for charges. The ticket had been closed. They could do nothing”
“Had to give a time to pick up my rental, I arrive 15 minutes after the arranged time and car isn’t ready. I voice my displeasure at having to wait on not one but 2 cars (1st car is stuck in the snow in their lot). After mentioning this the branch manager asks what he can do to make it right, I told him it should’ve been ready by the time I had reserved it for, he said it was. Nope, windshield wipers still covered in the ice/snow from the wknd. After a few back and forth he asks for the keys, tells me we are done here. This is the 2nd time of a bad experience at this location…called my insurance co and explained the situation. Enterprise will not be making any $ from me or my ins policy.”
“If I could leave zero stars I would. Not worth the hassle, not worth the head ache and not at all worth your business. If you have a problem, good luck trying to get true customer service. No one knows what the true policies are and you’re constantly being jumped from rep to rep. And god forbid your loaner gets towed. Life happens and enterprise is but there to make anything easier for you. Decent cars, sure m but consider a different company.”
“If I could rate lower I would!!! They are the most unprofessional customer service team and people I have ever had to deal with! While I understand stuff happens but 3 hours and the response from the employee was well I have been waiting and you need to wait!!! Sorry the funeral doesn’t wait and I book this vehicle two weeks in advance.”
“Newark McCarter Hwy,
be very careful with this branch, they will try to pin on you any little thing to charge your insurance if you do not purchase their insurance at time of rental. I mean you have to check every inch of the car (head lights included) no only scratches or dents.”
“I made a reservation over the phone for a location near my location where I dropped off my car for repair. I received a rental confimation by email. I did receive a call back from this Enterprise location and was told they do not have any cars available. I was told they would contact the next closest location and have them call me. I was never called back and called the location but the phone was never answered. I found an Avis rental that answered and they were exceptional in handling my rental needs. I needed a rental again a few weeks later and the same thing happened. I got a rental confirmation and got a call back saying they didn't have any cars available. I asked if there was problems with the reservation system and they told me yes there is, there is no inventory search when reservations are made.”
“Car steering wheel vibrated left and right at speeds above 50mph. Car smelled like smoke, seats were stained/dirty. Problems with phone charger. I had a monthly rental rate. Returned after 6 days to swap cars. If I swapped cars I would have to pay higher rate because it would be for 3 weeks thus I would not get the monthly. So the issue was with their vehicle and I need to pay more? Then I said terminate the rental and I would be charged the non monthly rate for the 5 days. You cannot make this up. Cancelled, will be cancelling another scheduled rental and I am done with Enterprise. They were my first go to for rentals the past few years. Now they aren’t on the list.”
“I reserved a car, got a confirmation number, took an Uber to the Enterprise place and when I got there I was told that no car was available. Then I took another Uber to a place further out of town and realized there was another Enterprise location not too far away. I reserved a car there, got another confirmation number, took another Uber there and when I got there was told that no car was available. Never again! That's no way to do business”
