“This is the second time in the past year where I've issues with the car I rented with Enterprise. The first broke down on the side of the road 15 minutes after picking it up and the roadside assistance was a nightmare. We were left on the side of the road to fend for ourselves and then promised an uber which never came.
This time, we rented a car and I'm pretty sure the struts were bad or something was very wrong with it, it was a pretty new Audi and the road noise was terrible plus we felt every little bump in the road, it was not a smooth, enjoyable ride.”
“Horrible, shocking. I would never recommend them to anyone. We booked a car through them on Friday 19th April for our Easter weekend. We arrived at the Hammersmith office to be told that they did not have a car for us, despite our booking. They could not have been ruder or more disinterested in the fact that they had failed to deliver. The office in hammersmith is grubby. The assistant manager, did not get up from her desk at the back of the office to come and talk to us. Rather she sat at the back of the office and could not have cared less about their failure to deliver our rental car. We went to Europcar and what a difference. The will get a rating of five for me when I do their review. It cost us 45 pounds in a taxi to get to the office, when they could have called and said that despite our booking they did not have a car for us. There are so many solutions that could have been offered as an offering for their failure to deliver. A heavily discounted rental for another time for example. Disgraceful is the word that sticks in my mind.”
“Booked an SUV and all they had when I arrived was the smallest car in the fleet. Person said, take it or leave it. I asked why I was being charged for the SUV when all they had was this small car. Was told - fixed price, maybe I can give you a $5 discount. Terrible terrible customer service. In a competitive world there are better options.”
“USAA had set it up so we could get a rental from enterprise after taking our car in to get repaired. We had to wait almost 3 hours to get a car. It seems that they don’t get the cars until there are customers for them. There were several of us unhappy people in their waiting room. I knocked on the manager’s door to get her help and make sure she knew what was going on. Rey poorly run business.”
“Once again Enterprise let me down! Left me stranded for an issue that was THEIR fault. Plug in two tires??? Now one is completely FLAT to the rim and I cannot continue my day. Called RSA, they sent me to another location and that location REFUSED to get me in another rental. Said that he didn't care that he was going to save what he had for people who reserved two weeks ago.”
“I fly to Florida from Pittsburgh with a reservation got there and was told there was a block on me from 2004 so they refused to rent me a car but made it worse they wouldn't rent to anyone in my party which left me stranded at the airport without a car gave me a number to call to get it fixed and they were closed on weekends so called the main number and was told someone that could help me would call asap been over a week still haven't called so I called the first number on Monday when they were open the guy told me it was so old couldn't pull it up in the system so he removed the block but too little too late really was upset and what was I to do stuck at an airport thank God avis car rental stepped up and gave me a car at a cheaper price with all that being said you lost a potential customer for life thanks for nothing.”
“They don't honor their reservations. It doesn't make sense to reserve for a specific type of vehicle. It's you'll get what they have because they wait until the last minute to tell you they can't accomodate your reservation. Their website advertised vehicles that they do not have.”
“I had to enter at least one star to write a review. We were informed with less than 24 hours that they did not have a car available. We had reservations to stay out of state and no transportation! Customer service didn’t return calls and did NOTHInG to try to help us. They simply don’t care at all about their customers!! The whole experience was extremely frustrating. What is the point of having a reservation that cannot be honored??? Management needs to have a better means of monitoring reservations and inventory.”
“I have used Enterprise A Dozen times or more. Friendly, Helpful staff, but I used to be able to get a car for around $100 and with taxes and Damage Waiver it was like $125-$140 Total. Now a Economy car is $150 before Tax and Damage Waiver. Total is now $200. I won't be using Enterprise any more unless these prices decline, which I doubt will happen. Best of Luck with those Prices.”
“2025 Chevrolet Malibu, 7000 miles left me stranded. Would not start, doors locked me in for 1 1/2 hours, lights and four ways flashing. Contacted roadside assistance, no other cars available, both local offices closed and went home during my ordeal. Roadside said they sent tow, never arrived. No Uber or Lyft available in my area. Did not make my appointment, the reason I rented the car in the first place. Now rescheduled for July. Contacted local office again today, nothing to rent until Thursday, no help at all. What kind of business are you running here. I still need transportation, guess I will try Avis”
“I had booked a pick up for my rental. I told them I would need a rental only if it is a pickup for my work. They confirmed they will have a pick up ready for me. I give my pickup for collision repairs. Goes to enterprise. They say they can give only an SUV, they do not have any pick ups. I show them the phone records. They claim they do not know who spoke to me. It is ridiculous”
“I had reserved a car 2/2/25 to be picked up 4/4/25.Then to find out I don’t have one because the Masters are going on and they need bigger cars.I was told to make reservations at other locations to help my needs.Found a van on harbison blvd yesterday.Called this morning just to double check my reservation was good.Yep,we are set!To then get a call at 6:05pm to tell me we don’t have a vehicle.I made it known I needed a 7 seater because we were going to my sons military graduation and bringing him home.The worst experience.Sorry golf isn’t more important than our military people.”
“False customer service claims. Customers are told everything is fine, on schedule and ready to go to until you get to the rental facility. Once you are here, have a seat and wait for excuses and possible alternate rentals that you do not want. Only wish the staff would deliver what they claimed.”
“I have been trying to get my deposit and money accidently taken from my checking account. I have spoken to Tyler at Enterprise because he is the person who made the error. I have spoken to Brittany and William in Customer Service, yet I continue to get the run around. This is Enterprise 9400 Troost Ave KCMO. I wish I could give them a zero. I have recently contacted Fox 4 Problem Solvers to see if they can get some answers.”
