“I reserved a rental car in Plymouth MI for Saturday pick up. I get a call the day I’m supposed to get picked up for the rental telling me they don’t pick up on Saturdays. The lady who made the reservation never told me that and I was unable to pick up the car because I had no way there. On top of that, They told me that they didn’t even have the vehicle that I asked for when I made the reservation a week ago. They claim that they tried to call me the day before, but they never left a message. I didn’t recognize the number so I didn’t answer. I would’ve called them right back had they left a message. All in all bad business. I’m very unsatisfied with this company and will definitely find another company to rent from next time.”
“I came there with my grandfather today and they wanted to charge him 150 and up to rent a car for the day plus the 300. which I understand that but the cars were cheaper last week. I do understand the holiday is coming but today is not a holiday.”
“Our experience with Enterprise Niagara Falls NY has been a nightmare. It has been incompetence to the highest degree. The car we received lost power after our first stop, which was 90 minutes into our trip. After multiple calls (about 10), we are still stranded. We were promised that a tow truck and Uber driver were ordered to take us to the nearest Enterprise office to pick up a new car. That was over 4 hours ago and the nearest locations have closed or will be closing for the day. Some of the people that we have talked to have been dismissive with a "could care less" attitude. This experience has been incredibly frustrating because not only did we receive a bum car, we also lost a day of travel, and money on a reserved hotel room which could not be canceled. I would steer clear and choose a different car rental company if possible. If there was an option to leave zero stars, I would.”
“My name is Pamela Harrison, I recently rented a Nissan Rogue from the Joliet, IL location. While I had the vehicle, I experienced car trouble. I called Enterprise/ Joliet location, and was told to contact customer service. They ensured me that they would send a tow to pickup the car and a Uber to take me to the nearest Enterprise in Richmond, IN. The tow ETA was 6:30pm but the Enterprise Richmond location closed at 5:30pm. Then, I received a text ( which) I had that read, " there are No Ubers available". I was left for hours after multiple calls to customer service. No help and I left to figure everything out on my own. I had to get a family member out of bed to drive two hours to take me back to Dayton, OH. I also had to get a hotel for the night. The following day, I had to find a ride to Dayton International Airport to pick up my car. This whole ordeal has been a complete nightmare. Customer service didn't care about my well being, and I was left for hours to figure everything out.
This is Not Acceptable!
Pamela Harrison, MBA, M.Ed”
“We rented a car through the main reservation phone system and our reservation got placed in an entirely wrong state. After waiting 1.5 hours for our car to be delivered we discovered the mistake they made. Took 4-6 phone calls to finally find out our reservation was completely messed up. This ruined a whole day of our vacation. TERRIBLE service Will never use again”
“This is the worst company that I ever rent a car from ,they booked my car and when I got there they told me they didn't have any cars available and that I have to wait for 2 hours until somebody returned a car I have to cancel a doctor appointment and couldn't get to my job ,horrible experience never again with enterprise don't recommend.”
“I made a reservation online for a sedan from the Columbus, Indiana location. All was set to pick it up at 5:30. I went to pick it up and they said sorry we don't have cars available. They said they tried to call, I received no call. Very disappointed with this location. I won't do business there again”
“what is with yall not cleaning your cars lately before giving it to the next customer? my last rental was absolutely disgusting and I didn't say anything until I turned it in (and after literally cleaning it myself-which I shouldn't of had to do) because I was thinking it was just an honest mistake. well this time my fiance needed a rental and they brought him a car that was filthy to which he turned down noting that it obviously wasn't cleaned. then the next car they bring him also wasn't clean and smelled like weed? like whats happened with the quality of customer service lately?! I'm just so shocked. anyways I hope we never have to use them again after this. I don't want to sit in someone else's hot box”
“It is really frustrating that you reserve their car and when you go there they are giving you the cheap options. One of the employee is really annoying. He told me that Car will be available with 15 minutes and after 15 minutes this is we don’t have a carI will request to the management to train this guy properly for me it was the last reservation and I will never ever get rent a car from this location.”
“I was hit by another person in a rest stop in the middle of Nebraska! Enterprise would not help me. They said they will come get the car and not bring me and my 3 children a vehicle. Stranded at a rest stop I have a recording of the conversation stating "sorry ma'am we cant help you" seriously BUT you will make sure you come get your car while my children are stranded. The lady that hit me couldn't belive what she was hearing and state farm (her ins) stated that was terrible. DONT RENT FROM ENTERPRISE if you care for your safety!!!”
“I reserved a luxury car on June 12th for pick up today at 4pm. The car wasn’t available. Jennifer offered me a Cadillac Suv instead. I said no It’s my birthday tomorrow this is the worst experience ever. I will never rent a car from enterprise. Enterprise Amity New Haven, CT”
“I just wanted to say that I was very unhappy with the Conyers location on Hwy 138. I planned a trip with my family, came to pick up the car, only to be told that they had given it away because I hadn't confirmed via a call, but I never received a call. They were rude and didn't attempt to resolve the issue.”
“Tried to rent a 15 passenger van for our Youth Trip. Booked and reserved this van months in advance, in person. 3 days before our group trip, Enterprise called and said they were cancelling the reservation because the vans had to go elsewhere for some other event. I had 3 days (over a weekend where most places are closed) to scrounge for an alternative method of transportation because we only had 1 available driver.”
“I reserved a vehicle online for Father’s Day weekend, and everything went through without issue. However, when I called to confirm the pickup for Friday, I was told there were no available vehicles and that the reservation shouldn’t have been allowed. It was extremely disappointing, especially after planning around the confirmed booking. I hope Mowline Enterprise improves their reservation system and communication to avoid similar issues for future customers.”
“Reserved a minivan a month in advance so we could pick up my daughter and her stuff from college. On arrival, no van and nothing with comparable cargo space. “We couldn’t find one”. It was too late to rent from anywhere else since we were leaving the next morning! Royally screwed up our plans! Never again!”
“Don’t book at this company. Their phone customer service and the people at the airprort talk two different things. We used to book enterprise many time. But from now on, we’ll find our car rental from different company. The people at Montreal airport are extremely rude too. Stay away from Enterprise unless you want to get a car that is not fit anything and unsafe at all.”
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