“Absolutely awful, from the minute I picked up the vehicle, being told by a member of staff that I will have this vehicle until mine is fixed, then a month goes by and I receive a phone call saying the garage(MG) haven’t extended the hire, you owe £1200. Wit nothing being stated in my contract with enterprise! It does however state in the contract that The renter will be notified of higher charges prior to the hire being extended, which I was notified a month after it was extended. This money was then taken out of my bank without permission and notification and has left me in financial difficulty to cover my bills!
I have been spoken to horrendously by the branch manager at Sutton Coldfield after being told I’m in no position to give orders and that by trying to help me they’re doing me a favour and don’t have to(Not much help at all) also showing me other customers information on his computer when trying to justify the additional charges being taken without my permission. Overall appalling service and treatment.”
“I was not happy when I arrived because I was told the car I reserved was not available. He instead showed me a Maserati and then spent 20 minutes trying to talk me into taking it for double the price I had originally agreed to pay.
I told him I have used Enterprise for years and anytime they have had to upgrade me in the past they did not increase the price.
I finally talked him down in the price...
then he told me I didn't have the correct credit card to get the Maserati!!
What a complete WASTE of my time.
He told me he would go to the carwash down the street to see if they had the car available that I reserved. But he didn't seem that confident.
I almost left.
He came back with a (wet) car but didn't show me anything about the car except how to open the gas tank. (It took him a few minutes to figure that one out.)
I feel like I got scammed.
...well, I almost got scammed.
Let's say, his scam failed.
I don't feel good about Enterprise anymore.”
“I rented a minivan from the Chicago Airport Enterprise to transport four dogs to a rescue in VA. They gave me a van with one tire different than the others, which was a far inferior tire that was already worn and became flat en route. To make matters worse, there was no spare tire in the van.
Since I was in a rural area, there were no other rental cars available. Since there was no spare tire, it could not be changed and no one in the area had the tire I needed. Since I had dogs with me, taxis and Ubers wouldn’t pick me up.
Enterprise sent a tow truck for their van and planned to leave me and the four dogs stranded at a truck-stop. Several truck drivers, the man who arrived with the tow truck and the gas station manager were more concerned for me and the dogs than Enterprise. I spent over four hours at the truck-stop trying to get Enterprise Roadside Assistance to help. Absolutely nothing was done to help me.”
“They charged me for an extra day car rental including insurance and all fees when I arrived with car in time but they were understaffed and I waited for 40minutes for my turn. They just took the money without advising me. They apologized by e mail when I wrote to them as they knew it was not my fault. They blamed the computer system for this. Till today they did not send me the refund and neither replied to my reminder e mails. Daylight robbery!!”
“Enterprise rents you vehicles that are absolutely filthy ..never again..inside and out...how can you rent a car that is absolutely filthy inside and out ...Damage on these cars are ridiculous as well. ......buy a vacumn enterprise ..I don't know why these body shops give this company any business. Going to discuss with our insurance company as they need to stop using this ridiculous rental company”
“Spent many hours calling the company and no one answers. When finally someone did, they were not understanding of our situation. We were supposed to pick up our car from Entreprise at Algeciras port at 4:00 PM on September 31st and the car was fully paid for including full car insurance for 5 days. The ferry arrived at 6:15 PM and we called the Entreprise to verify when they closes which they proceeded to say they closed at 7:00 PM. To our surprise when we arrived to the office it was closed and it says on the door that it closes at 6:00 PM. We tried to contact DoYouSpain, by phone and by email to find out when we can get the next avaible time to pick up our car, and no one was answering. The next morning early they replied saying because we didn't pick up the car at the right time that we lost the booking for the car and the money we paid for the whole 5 days we reserved is lost too.... they don't want to give us the car nor the money back. My conversation was with Martina - Hana and Claire Davis.
After multiple tries, we talked with Entreprise customer service and they said because we went through a third party agency, we should deal with them directly .... DoYouSpain said to deal with Entreprise directly... playing ping pong back and forth.
We just want either the money we paid for or the car.
We don't recommend both companies for anyone. We took full car insurance to have a peace of mind but we missed thinking of the nuisance dealing with a companies such as DoYouSpain and Entreprise.
Although I want to thank a person who did stand out from the crowd of none professional and tried to help communicating with both enterprise Algeciras and DoYouSpain, her name is Monica Sanchez and she works for Entreprise. She did her best and really tried to help our situation, we thank her and which that Entreprise hire more people like her.
Today is September 2nd, still hoping g maybe we will get the car.... tried calling Entreprise, no answer.”
“Hello I was rudely spoken to Alicen from Brooklyn 266 mcgunisses blvd. i live in South Carolina had to come to nyc to drop car off on Wednesday due to weather conditions a storm I didn’t make it. My car is in the shop in nyc, still isn’t done. I had the car for only 2 weeks. I received a phone call from Alice’s stating that my contract with enterprise is terminated very rudely. I wasn’t able to explain I wasn’t allowed to make payment. I was told if I don’t drop car next day. There will be police report made out stating I stole the vehicle”
“I am deeply saddened and utterly disappointed by the abhorrent behavior exhibited by Enterprise Car Rental towards my business. As a loyal corporate account holder, I had entrusted them with our vehicle hire needs for the past two months. However, since April 2023, their unscrupulous actions have resulted in fraudulent charges amounting to an astonishing £5,000 on my business account.
Despite my persistent efforts to rectify this grave matter, Enterprise Car Rental has shown a complete lack of concern and respect. Countless attempts to communicate with various managers and departments have been met with nothing but silence and indifference. Each time I have requested invoices or an explanation for these suspicious transactions, my pleas have been callously brushed aside.
In an attempt to find some resolution, I recently engaged in a conversation with a manager named Roop. To my dismay, he displayed a shocking lack of empathy and willingness to address my concerns. Instead, he nonchalantly assured me that my email would be forwarded to the appropriate party, leaving me to wait indefinitely for a response. This dismissive attitude is not only unsatisfactory but also reflects the corporate disregard for small independent businesses like mine.
If it were possible, I would grant Enterprise Car Rental a solitary star, as they have demonstrated a complete disregard for their customers' well-being. I implore everyone to steer clear of this deceitful company and avoid the potential havoc they could wreak on your business. Furthermore, I humbly request any individuals who may possess knowledge or advice on how to seek legal recourse in this matter to kindly share their insights in response to this review.
It has become glaringly evident that Enterprise Car Rental cares solely about lining their pockets, even if it means deceitfully extracting unauthorized payments from unsuspecting customers. Resolving the issue at hand appears to be of no interest to them; their sole focus lies in exploiting customers for their own profit, leaving businesses like mine on the brink of closure.”
“My name is Regina colize I rented a car from Enterprise around July 26th 28th I believe I put rented it with my debit card so I had to put a $300 holding on it I did not get my $300 back because my granddaughter waste milk so they told me they had to take my $300 and detailed the car no car ever had to be detail for $300 so I give them a one”
“This company supports animal cruelty, they allow their vans to transport Beagle puppies to laboratories for cruel, torturous experiments and eventually death. Do not use this company”
“We reserved at the Las Vegas airport location. The car was not ready when we arrived at our scheduled time and we had to wait 45 minutes for the staff to deliver the car to us. It was wet when delivered so they had clearly scrambled to get it ready.
They handed us the keys and a card and told us to do our own inspection and be sure to take a video so we could prove it. They did not show us how to operate the car in any way. This was 9:30pm. We spent the next 3 HOURS trying to figure out how to operate the car and connect the apple car to our phones. Since we were completely frustrated and still had a 2 HOUR drive ahead of us that night, we gave up and decided to get started. Keep in mind that the staff that handed us the keys were still there watching us!
As we were leaving Enterprise, the attendant asked about our experience so we gave him a brief overview. He was helpful and determined that our phones were not compatible with the car. He knew there was a converter and sent us to a store where we could purchase it. At 1:30am we started our 2 HOUR drive to our destination because of the extremely POOR service received by the Enterprise staff at the Las Vegas location.
We will NOT use Enterprise again and we will NOT recommend them to friends.”
“Horrible experience and staff. Tried to charge me an extra €200 on "OPTIONAL" as quoted on website. Do not give them your credit card details. Scammers.Horrible Company”
“Very disappointed today on trying to rent a car in Princeton WV in Green Valley. Please change your policy on taking other forms of payment besides MAJOR CREDIT CARD. TRIED TO RENT A CAR AT THIS ENTERPRISE TO GO TO NORTH CAROLINA TO PICK GRANDKIDS UP FOR THE SUMMER. WAS TOLD I NEED A MAJOR CREDIT CARD, I SAID NO, ALL MY INCOME COMES ON ONE CARD AND THAT IS THE CARD THAT DON'T EXCEPT. WOW BIG DISAPPOINTED. I HAVE BEEN RENTING FROM THIS ENTERPRISE FOR 20 + YEAR'S. THEY HAVE ALWAYS TAKEN THIS CARD IN PREVIOUS RENT ALS WITH OUT A PROBLEM.”
“Manager Jenee or Janee enterprise metro airport detroit just terrible!!! I have never experienced the level of disrespect from an enterprise rep in all my years of renting vehicles. Snatched my debit card raising her voice refused help me an would allow other reps to help me. Enterprise I am very disappointed an surprised that this women was chosen to be the face of the airport location. I'm not stopping with the branch manager I'm going to complain an bring this employee the attention u earned last night. If u see a brown skin Manager in the dtw location move on to the next employee trust me.”
“Rented a car for our trip to Myrtle Beach. I told Colin that we wouldn’t be back until after 6pm. He totally ignored me. I found this out after a call to him as I received a text message from them that the car had to be returned by 10 am on the morning of our return. I called Colin and he tried to play it off as trying to save me money. It wasn’t a save, it was a late fee.
As far as the car we rented, When we got in the vehicle, seemed nice. But as we drove off, all I heard was rattling. I just thought it was something in the back, after loading the luggage. After we got on the interstate, the rattling got worse. Come to find out, the suspension in the vehicle was shot.
When I called Colin about the text that I received, he said not to worry, he would take care of the car situation once the car was returned and would give me credit. Because they don’t check cars as they are turned back in. I didn’t get any credit! I got the late fee. I will NEVER rent from Enterprise again!!!”
“I rented a damaged vehicle from enterprise on Thanksgiving day. This company screwed me there in North Little Rock Arkansas. I tried to get my vehicle back due to returning the damaged vehicle and was left without another replacement. That’s what you call screwing somebody so I went to Hertz at the airport and they rented me a vehicle or I would’ve had to stayed and slept in the airport all night I was told I would get refunded the money I spent at hertz to rent a car but guess what I still don’t have the money I posted this a few months ago and enterprise responded saying I will take care of this no you didn’t u lied”
“We picked up a Fiat Panda at the Heraklion (Crete) Port office. The next morning it would not start; the battery was bad. After much argument Enterprise finally sent someone out with a replacement car, but we lost half a day of our vacation waiting around.
Then upon return to the States, I reserved a car online for pickup at SeaTac airport and return in downtown Eugene OR. However when I tried to pick up the car I was told that a debit card was not acceptable for one-way rentals, only a credit card; we do not have a credit card. There was nothing in the reservation process that mentioned this stipulation. Furthermore, the Crete reservation was made with a debit card with no problem (car was returned at the Chania airport).
The result was that I was forced to go to another rental company (Budget) who did accept my MasterCard debit card, although of course since this was not reserved in advance, all the economy cars had sold out and I had to rent a large vehicle at twice the price I'd budgeted for. Plus because Budget has only an airport office, this added a lot of time and hassle to the final leg of my trip.
I will not be using Enterprise again and will not recommend it to anyone.”
