My name is Pamela Harrison, I recently rented a Nissan Rogue from the Joliet, IL location. While I had the vehicle, I experienced car trouble. I called Enterprise/ Joliet location, and was told to contact customer service. They ensured me that they would send a tow to pickup the car and a Uber to take me to the nearest Enterprise in Richmond, IN. The tow ETA was 6:30pm but the Enterprise Richmond location closed at 5:30pm. Then, I received a text ( which) I had that read, " there are No Ubers available". I was left for hours after multiple calls to customer service. No help and I left to figure everything out on my own. I had to get a family member out of bed to drive two hours to take me back to Dayton, OH. I also had to get a hotel for the night. The following day, I had to find a ride to Dayton International Airport to pick up my car. This whole ordeal has been a complete nightmare. Customer service didn't care about my well being, and I was left for hours to figure everything out. This is Not Acceptable! Pamela Harrison, MBA, M.Ed