“The car did not accelerate and now after going to 3 separate locations to try to switch out the car. Now there have been multiple calls to try to fix it dealing with less than helpful people who are not very kind or understanding of the situation. Which it took 5 people to properly trouble shoot while being at the wits end of this situation. Trying to drive a very unsafe car that will drop 10 mph going up a hill on cruise control ON THE HIGHWAY. Last but not least they told me to TAKE THE CAR TO THE MECHANIC MY SELF.”
“Customer service is trash nobody can help. Iv been in here 4 times and they don’t have any cars each time. Twice I had an appointment even. Do not rent here!”
“Awful had a 7 passenger minivan scheduled to rent for months before a family trip. Confirmed it was a minivan with worker 2 days prior. Go to pick it up tried to give me a Hyundai Kona! I have 6 people in my family! Guy said it wasn’t his problem read the rules.”
“This company does not care about customer service. I rented a car thru my insurance company. I was to put down 50.00 deposit, they took 471.00 out of my account one day before the July 4th holiday. I hope they had a great holiday, I didn't but that doesn't matter because they don't care about customers!! Only money!! Use someone else, if they do the same to you, the trip you have planned won't matter! Who knows when I'll get my money back!”
“I reserved a car online before traveling to Phoenix. I got to the enterprise and I was informed because I had a debit card and not a credit card that I could not get a car. I traveled from Georgia to Phoenix and I was left stranded. They did not offer me a ride to the hotel and offered no solutions. Heather, Employee E906k9 did nothing over the phone to help. Not only that, but, because it was my pickup time I could not cancel the registration myself online so I was not able to carry my points to another Enterprise because it takes days to add back to your account . Very dissatisfied.”
“Not once, not twice but three times I had a confirmation number for a car and when I went to pick up the car, they did not have a car. Call customer service? The operators took down information and said it would be escalated to a manager. Nobody ever called. Went to my local store to speak to a manager. A manager who rolled his eyes at me, looked up at the ceiling when I was speaking like I was sooo boring him. Horrible company, with horrible customer service. Never will I ever rent from them.”
“I reserved a 15-passenger van from the Live Oak Florida location 6/3/25 to be picked up 6/28/25. I received a reminder phone call 3 days prior to pick up the van. We drove 30 miles just to be told they didn’t have the van I needed. No phone call on Thursday, Friday or Saturday to say “don’t come, we don’t have your van”.
I think Enterprise really doesn’t care about helping their customers, they are not trustworthy as their advertisements claim.
Also I called customer service to speak with an area manager & was assured one would call me. They never called. Awful customer service.”
“Reserved a Tacoma pickup truck from Belvidere Illinois. Went to pick it up, she says oh they sent me a minivan instead. That wouldn’t work. So went online and reserved a pickup truck at Enterprise in Woodstock. Yes they have a pickup truck. Drove up there to pick it up, NO PICKUP truck. Went online again. Says they have a pickup truck in Rockford on Alpine. My son calls to make sure. He said I’m not going to drive all the way over there if they don’t have one. Whoever he was talking to had him hold on and said he called to double check and said yes they have one. LIAR. He never called. I drove him all the way over there and he said we don’t have a pickup truck and they never received a call looking for one. ENTERPRISE is a joke. Would never recommend them to ANYONE!!!”
“Stranded in St Ignace, MI with car problems, Sunday. Nothing open. Booked a Rental car online At SaultStMarie, MI airport. 1 hr away. Got email confirmation, arranged transportation to get there. Customer service at Airport calls and they have no cars available??? How’s that happen?? I was told when you book online they take the reservation and confirm it. They don’t know what is available at the particular locations. Called Enterprise customer service and they told me cars where available. Told them I just hung up from customer service at the airport and there were no cars. Reply”maybe they just got one back in”. Called airport back. NO CARS. Won’t be using Enterprise again.”
“I reserved a rental car in Plymouth MI for Saturday pick up. I get a call the day I’m supposed to get picked up for the rental telling me they don’t pick up on Saturdays. The lady who made the reservation never told me that and I was unable to pick up the car because I had no way there. On top of that, They told me that they didn’t even have the vehicle that I asked for when I made the reservation a week ago. They claim that they tried to call me the day before, but they never left a message. I didn’t recognize the number so I didn’t answer. I would’ve called them right back had they left a message. All in all bad business. I’m very unsatisfied with this company and will definitely find another company to rent from next time.”
“I came there with my grandfather today and they wanted to charge him 150 and up to rent a car for the day plus the 300. which I understand that but the cars were cheaper last week. I do understand the holiday is coming but today is not a holiday.”
“Our experience with Enterprise Niagara Falls NY has been a nightmare. It has been incompetence to the highest degree. The car we received lost power after our first stop, which was 90 minutes into our trip. After multiple calls (about 10), we are still stranded. We were promised that a tow truck and Uber driver were ordered to take us to the nearest Enterprise office to pick up a new car. That was over 4 hours ago and the nearest locations have closed or will be closing for the day. Some of the people that we have talked to have been dismissive with a "could care less" attitude. This experience has been incredibly frustrating because not only did we receive a bum car, we also lost a day of travel, and money on a reserved hotel room which could not be canceled. I would steer clear and choose a different car rental company if possible. If there was an option to leave zero stars, I would.”
“My name is Pamela Harrison, I recently rented a Nissan Rogue from the Joliet, IL location. While I had the vehicle, I experienced car trouble. I called Enterprise/ Joliet location, and was told to contact customer service. They ensured me that they would send a tow to pickup the car and a Uber to take me to the nearest Enterprise in Richmond, IN. The tow ETA was 6:30pm but the Enterprise Richmond location closed at 5:30pm. Then, I received a text ( which) I had that read, " there are No Ubers available". I was left for hours after multiple calls to customer service. No help and I left to figure everything out on my own. I had to get a family member out of bed to drive two hours to take me back to Dayton, OH. I also had to get a hotel for the night. The following day, I had to find a ride to Dayton International Airport to pick up my car. This whole ordeal has been a complete nightmare. Customer service didn't care about my well being, and I was left for hours to figure everything out.
This is Not Acceptable!
Pamela Harrison, MBA, M.Ed”
“We rented a car through the main reservation phone system and our reservation got placed in an entirely wrong state. After waiting 1.5 hours for our car to be delivered we discovered the mistake they made. Took 4-6 phone calls to finally find out our reservation was completely messed up. This ruined a whole day of our vacation. TERRIBLE service Will never use again”
“This is the worst company that I ever rent a car from ,they booked my car and when I got there they told me they didn't have any cars available and that I have to wait for 2 hours until somebody returned a car I have to cancel a doctor appointment and couldn't get to my job ,horrible experience never again with enterprise don't recommend.”
