“Customer service in Fayetteville NC was only good at the Ramsey street location. The agents acted as if they were too busy to check other locations for the vehicle I needed. I reserved a large SUV online only to be informed in person that it was not available. I had an out of town funeral to attend.”
“The employees at the loganville location will block in a customer's car and then laugh at them about it when they come to talk to them about why their cars blocked in. 3 separate cars in 1 week.I have spent at your loganville location this current week. And the thank the impostomer who has come and rented 3 separate cars in 1 week.They thanked her by blocking her car in and not giving her information that she needed to know that it would be because she had no other choice but to leave it there. I am a single mother.I don't have everyone in the world to help me.I have just myself. Sir employees expected me to walk down the street thirty minutes From my house To your location so I could rent a car from you.Do you not understand how dangerous that is. Again?
Stating, I'm a single mother and about to spend $500 on a car.I can afford a lyft. I'm more furious at the fact that your employee laughed at me. My hard time and struggles and your employee laughed.”
“Rented a car Jefferson hills Pa a Chevy Malibu the windshield cracked due too defect GM covers windshields due to defects for up to 12 months the car was pretty new not over 12 months I’m sure but Enterprise decided to come after there customer rather than take the car to Chevy to have it fixed witch cost me out of pocket windshield was almost $500 you could clearly see that nothing hit the windshield it was a defect on Chevy but they like to come after the customer for money because I didn’t buy there insurance I will be sure to never rent there again and I have lots of friends I will be getting the word out for sure that they don’t take care of customers”
“They deceived us that they would deliver the cargo tomorrow every day for a month.Our car stalled in the middle of the road in the evening. We waited 12 hours for help! Without water, without food, in the cold. Then they did not give us our cargo for more than a month, which caused great damage to our business, since in the car there was cargo necessary for opening a cafe. We suffered huge losses. The company told us that they would give us compensation, but then they refused. Despite our request, they sent money for rent not to us, but to the driver, who had already left by that time.
Treating people this way is unacceptable!”
“I recently entered into a rental agreement with Enterprise car rental in connection with my USAA membership. The gave me a confirmation number of 1296893420 for a pick up specific pick up morning time. They called me the next day and said their morning bookings would not allow them to honor our agreement and offered me an after noon time which has cost me about $600 in total because I had scheduled things based on our agreement. I contacted their main office they took some information and said they would let me know if they can help remedy the situation. They never responded back so now I am out of money and my integrity is probably I question because my plans will not be met.”
“The SUV had terrible weather checked tires when they gave us the rental, and when we returned the car, they told us that the tires had “damage” and made an unauthorized charge to our credit card to make us pay for the tires that were already bad when they rented is the car.”
“Elie Atallah- the "Branch Manager" for the Palm Springs Airport doesn't return calls, emails or texts regarding customer experience issues. Instead, you can only reach a call center where no one has technical knowledge for app or account issues. You can't escalate to Regional Managers, because while the call center agents open "tickets"-- no one actually responds or takes accountability.
Enterprise used to be a top-notch, service-oriented organization that helped people grow in their jobs and also took swift action if there were issues during a rental. Not anymore- it's gone way downhill, like "customer service" in most places. Had someone returned my email or called me to say they were on it, needed more time to troubleshoot, etc., I would have been patient.
But almost 2 weeks with no response is absurd. Beyond disappointing.”
“This is a review for the Enterprise car rental with address 26739 E University Dr
Aubrey, TX, US, 76227. I do not know what kind of people Enterprise rental car has working there but a white male with an aggressive attitude thinking he owns the place was rude, obnoxious, and disrespectful. This man was not willing to help us at all that when we got there telling them that we had been referred by their sister office in Little Elm, Texas to see if they might have some cars available. Well, he immediately picks up the phone and starts to call the Little Elm Enterprise rent a car and tell them not to be sending customers to his office. He told them that they did not have any cars and to stop it. He had no respect for us and others that were coming in to inform ourselves if they had any vehicle available. The time he was wasting talking about his ugly attitude, returning customers were coming into the office to return cars. As one car was being dropped off others were still coming in and he was not willing to help us at all. As all this was happening a young very nice and humble Asian lady jumped in and went above and beyond and started to make phone calls, send text messages to other Enterprise offices nearby to try and assist us. She was very polite and was trying. After a while of waiting outside the office we started to make phone calls ourselves to no avail. The young Asian lady was so nice that she came outside and told us she had found one. She took care of us and was able to start the transfer of car reservation to the rental office in McKinney. The white male person that thought he knows everything, and thinks can bully customers' needs to take some customer lessons from her that she was walking all over him. So, with this said I will never rent anything from that rental place or come near it. I will pass on this message to all my family members so they can pass on it to their family members about that place.”
“Despite my ringing ahead to confirm, the car was not ready for pick up. They are repeatedly 'too short staffed to pick up' despite promises on the website at this branch I waited half an hour, then there was a problem with my credit card. Given that I had already wasted nearly an hour getting there on my own and waiting, and also signing off on the rental (initialled the agreement etc), I asked if I could be driven home to pick up another card (five minutes drive). They agreed but upon bringing me home, changed their mind--no reason given--upon the manager's instructions, and drove off leaving me standing there with no way to pick the car now and late for a medical appointment. I am really sorry that Enterprise is now letting just about anybody run a branch: this woman was talking to her kid on the phone most of the time telling her she couldn't do something and in a really bad mood. Not sure why I had to pay the price for that. Deeply disappointed. A long time customer at other Enterprise branches and have also rented from here before. And trying to call the branch to find out what was going on was impossible: they refuse to answer the phone.”
“Horrible experience, the car vibrated terribly every second over a 510 mile drive call the customer service. Somehow I got somebody from Australia and she ended up hanging up on me. Horrible don’t use this car service ever you’re better off and safer hitchhiking”
“We attempted to rent a car from Enterprise 2x. Each time we called they said a car was ready. While we were on the phone, 'Enterprise' called us to say no vehicle was ready. Supposedly, the Regional Manager got involved, but we chose to go with a competitive company”
“I rented a car on the 13th. Within 45 minutes I returned the car. The company post voided the transaction. The original debit transaction from my account posted on the 14th. The refund also posted on the 14th. However, because Enterprise puts hold’s on funds (even though the transaction was already taken and refunded), I still had a pending charge from them that took almost 1000$ out of my account. I went ahead on my trip thinking everything would be fine, except it wasn’t. Because Enterprise still needed to release the fund’s, (again, the original transaction already posted and so did the refund), myself, my Husband, and 5 kids were left stranded in another state without any money. After speaking to multiple people about trying to release the funds, it is now the weekend and I’ve had to borrow money from my friends to feed everyone, get gas, and get back to our home state. I will never rent from Enterprise again. The lack of care I received from your company is frankly disgusting and if it wasn’t for my friends, I would have been in a terrible situation. I can’t even explain the stress, fear, and feeling of hopelessness your company made me feel by this situation.”
“This office at 701 Bloomfield Ave, Verona NJ. is really horrible. After I returned the defective car they held my $300 deposit and don't want to give it back to me as they said that the passenger seat floor was flooded by me. I explained it to them that car's doors were slammed so hard many times that they probably worn out the frames of the window doors so that the water filters from it every time it rains. They want to blame me as it is my fault and they will proceed with the insurance and keep my money. They are thieves, who knows how many people are being victims by them as well. I will never come back or refer this ever again.”
“Enterprise Car Rental, corner of US41 and Estero Pkwy, Estero, FL.
This has got to be the worst car rental office on the planet! I went there in person Tuesday to book a car in person for Thursday 4 PM at this location. After going through the entire booking procedure, I was given a Confirmation # and the assurance, that somebody will pick me up at my address, which the clerk looked up and said it was OK for distance. I was all set for Thursday. Or so I thought.
Today, Thursday around 3 PM, I called, as directed, to ask for the pickup. The person on the phone turned out to be the manager and he couldn't even find my booking, neither by my last name nor by their own booking confirmation number. And he also denied the pickup as "to far" - and, he added casually, we have no vehicles available anyway.
You do what you will, but I will never even consider this crappy car rental company again!”
“I made a reservation this afternoon for a minivan, we need room for 6 people. They took all the information and said everything was set. Less than a half hour later I get a call telling me they don't have a car! I questioned why I was told everything was completed. The girl gave excuses of well, one office does one thing and another does other things. I stated how poorly I thought the business procedures were handled and her response literally, "yeah, we get that complaint all the time!" Seriously? She said I can rent you a sedan. How will 6 people fit in a sedan? I'm highly disappointed in Enterprise Rental Car. Never again. I wish I could give a 0 as a review!”
“I went to rent-a-car on 2/8/24. I had called the day before to remind them, I was told “ok”. I called on the day of at about 11.40am I was told that the driver was on her way and she had 3 people to pick., it would take her about 20-30minutes I agreed. After waiting and there was no driver I called at 12.30pm to verify where the driver was only to find out they never sent a driver as they claimed!! The driver told me she was given the pick up paperwork 10 minutes prior.
When I got to the enterprise rent-a-car I was livid and I complained and questioned why I was LIED TO! and the Assistant manager did not apologize neither did he show remorse and he asked me for an alternative phone number and I told him I did not have one and his reply was “ I will not rent a car to you “ and I said yes he would and he said said” I won’t “. I said I’ll call corporate and he said “ my name is …., you can call corporate I don’t give a …”. I called corporate and made a report and I haven’t received a response yet. I’m still waiting to hear from corporate. All the customers behind me were shocked as you could see it on their facial expressions.
This deplorable and very unbecoming of an enterprise staff, I have never experienced this kind of behavior and embarrassment in over 18 years I have been renting from enterprise both at home in the US and abroad. I shall send another review after and if I get a response from enterprise corporate or not.
Real customer
C.E.”
“Enterprise called me on 3/8/2024 to schedule my rental (insurance claim) at I-55 North Frontage Road, Jackson, MS, for 9:30 am 3/11/2024. Get to location and I'm not in the system as scheduled and furthermore, no cars available. Apparently, this location has had two cars stolen and others wrecked, not to mention, per the guy, it's Spring Break. When State Farm gave me this location on 3/8/2024, I almost told them to choose another site. This one has a terrible reputation of customer service and having vehicles which is why I always choose the airport with my job, but the airport doesn't do insurance claims. I have let State Farm know this location should never be recommended and I am now on my way to Hertz.”
“Hired a car... it wasn't the model I asked for and it stank of stale fags. They showed me round it in the dark forecourt, so I could hardly see anything. But I was desperate to get something to see family just before Christmas.
When I returned it, they used a light to show me a LIGHT SURFACE scratch on a door. I hadn't touched anything driving it, so either it was already there when I hired it, or else it happened when parked in a shopping centre. Whichever, Enterprise told me they would charge me £2,000 for it YES, TWO THOUSAND POUNDS!!!
I hadn't taken out their insurance as I am a careful driver and have never had an accident in over 40 years of driving. They had told me that the excess was £2,000 initially but my understanding has always been that excess means you pay for a maximum of that amount, not a minimum and they gabbled away at me so fast it was pretty impossible to follow what they were saying. Eventually, they said the amount would be around £1,300 as a special favour for which they could supposedly get in trouble.
Even so, I looked it up on the Internet and I could have bought a whole replacement door for much, much less. Furthermore, a local friend had had 3 deep gouges taken out of the back of their car and were only charged £300 for fixing it.
A TOTAL RIP-OFF by con artists and, I will never know, but wouldn't surprised if they had a nice little number going with the local bodywork repair garage to split the massive overcharge.”
