“This has been the worst customer service experience I’ve ever had. Enterprise Rent-A-Car charged me $500 over two weeks ago, even though the bill was fully covered by my insurance (State Farm). Since then, I’ve called multiple branches and customer service numbers, and absolutely no one has been able to help me. Every person I spoke with said they didn’t know anything. I’ve been passed from one clueless employee to another with zero results.
I asked several times to speak with a supervisor – no response. It’s clear that no one at Enterprise cares about their customers once they take your money.
At this point, I feel scammed. I have no refund, no answers, and no accountability from this company. I strongly advise others to avoid Enterprise unless you’re ready to fight just to get your own money back.
Alena B.”
“If I could give a zero star rating I would. This company advertises local or one way rentals. Last year I did this for my mother in law and had no issues. Trying to do so again and I was told they no longer offer one way rentals. Why? Does no one drive anymore? The customer service people were rude and acted like I was inconveniencing them by calling to ask questions.”
“am extremely disappointed in enterprise, I rented a car thru Costco for Berlin pickup. My flight was listed as on time but was late to the gate in Berlin
by 1 hour, I got to the enterprise desk 1.5 hours late. The agent told my my reservation auto canceled. Forced me into a 45 euro upgrade even though the lot was full of economy cars. On top of it all the car they gave me was only 3/4 full I complained to the agent in the lot, he said it all evens out in the end but to be sure to have it full when I return the car. I plan on complaining to Costco upon my return to the U.S and to my credit card company.”
“If I could give zero stars I would. We booked a reservation months in advance with my husband’s Enterprise Account. We have used the same account for years, booked multiple cars at once, never had a single issue, and this time Jennifer (the mgr that hung up on us) called us 1 week before pick up to tell us we can’t use this account for leisure and we would need to pay $2008 instead of $778 (the reservation price) because the SUV is in high demand. We will NEVER use Enterprise again. The manager who hung up on us told us they don’t usually confirm until 48 hrs. This has been a terrible experience and nowhere in the FAQs does it say anything about business vs leisure, nor does it give you an option to choose, and it’s never been stated before. Complete BS. Avoid Enterprise at all costs unless you want to be scammed at the last minute. Now we're scrambling last minute to find a big enough SUV.”
“Signed a contract for rental. Used rental. When I went to return it they magically showed me an updated contract that was not signed and made me pay OR they would just automatically charge my credit card. Turns out it was their mistake and they caught it after I signed the first contract and left with my car. And they actually argued with me about the whole situation. Never going back to Enterprise again”
“Bad customer service. Bad call center with poorly speaking folks and many voices in background. Then I got left hanging at an airport as my flight was late. Eateries knew it would be late as I gave them flight number. They told me someone would be there. Lies is all it was. Cost me extra cabs and hotels due to them messing it so bad.”
“Was lied to about car and pick up times. Requested later pick up and was told someone would be there. No one there. I was stranded !!!!
Never again !!! Enterprise no.
Lies and very poor customer service”
“The 1st cat i was given was visibly dirty. It had trash in the inside and dirty floor mats. I was given a replacement car that had dried up blood stains on the ceiling. I didn't notice until I was on the road. The company wasn't remorseful at all. I purchased a blanket to cover the seats and the blood transferred to the blanket. Management said the car detailers said it was coffee and they do a good job at cleaning the vehicles. If that was the case, why was the 1st car dirty”
“The car did not accelerate and now after going to 3 separate locations to try to switch out the car. Now there have been multiple calls to try to fix it dealing with less than helpful people who are not very kind or understanding of the situation. Which it took 5 people to properly trouble shoot while being at the wits end of this situation. Trying to drive a very unsafe car that will drop 10 mph going up a hill on cruise control ON THE HIGHWAY. Last but not least they told me to TAKE THE CAR TO THE MECHANIC MY SELF.”
“Customer service is trash nobody can help. Iv been in here 4 times and they don’t have any cars each time. Twice I had an appointment even. Do not rent here!”
“Awful had a 7 passenger minivan scheduled to rent for months before a family trip. Confirmed it was a minivan with worker 2 days prior. Go to pick it up tried to give me a Hyundai Kona! I have 6 people in my family! Guy said it wasn’t his problem read the rules.”
“This company does not care about customer service. I rented a car thru my insurance company. I was to put down 50.00 deposit, they took 471.00 out of my account one day before the July 4th holiday. I hope they had a great holiday, I didn't but that doesn't matter because they don't care about customers!! Only money!! Use someone else, if they do the same to you, the trip you have planned won't matter! Who knows when I'll get my money back!”
“I reserved a car online before traveling to Phoenix. I got to the enterprise and I was informed because I had a debit card and not a credit card that I could not get a car. I traveled from Georgia to Phoenix and I was left stranded. They did not offer me a ride to the hotel and offered no solutions. Heather, Employee E906k9 did nothing over the phone to help. Not only that, but, because it was my pickup time I could not cancel the registration myself online so I was not able to carry my points to another Enterprise because it takes days to add back to your account . Very dissatisfied.”
“Not once, not twice but three times I had a confirmation number for a car and when I went to pick up the car, they did not have a car. Call customer service? The operators took down information and said it would be escalated to a manager. Nobody ever called. Went to my local store to speak to a manager. A manager who rolled his eyes at me, looked up at the ceiling when I was speaking like I was sooo boring him. Horrible company, with horrible customer service. Never will I ever rent from them.”
“I reserved a 15-passenger van from the Live Oak Florida location 6/3/25 to be picked up 6/28/25. I received a reminder phone call 3 days prior to pick up the van. We drove 30 miles just to be told they didn’t have the van I needed. No phone call on Thursday, Friday or Saturday to say “don’t come, we don’t have your van”.
I think Enterprise really doesn’t care about helping their customers, they are not trustworthy as their advertisements claim.
Also I called customer service to speak with an area manager & was assured one would call me. They never called. Awful customer service.”
