I reserved a car online before traveling to Phoenix. I got to the enterprise and I was informed because I had a debit card and not a credit card that I could not get a car. I traveled from Georgia to Phoenix and I was left stranded. They did not offer me a ride to the hotel and offered no solutions. Heather, Employee E906k9 did nothing over the phone to help. Not only that, but, because it was my pickup time I could not cancel the registration myself online so I was not able to carry my points to another Enterprise because it takes days to add back to your account . Very dissatisfied.