If I could give zero stars I would. We booked a reservation months in advance with my husband’s Enterprise Account. We have used the same account for years, booked multiple cars at once, never had a single issue, and this time Jennifer (the mgr that hung up on us) called us 1 week before pick up to tell us we can’t use this account for leisure and we would need to pay $2008 instead of $778 (the reservation price) because the SUV is in high demand. We will NEVER use Enterprise again. The manager who hung up on us told us they don’t usually confirm until 48 hrs. This has been a terrible experience and nowhere in the FAQs does it say anything about business vs leisure, nor does it give you an option to choose, and it’s never been stated before. Complete BS. Avoid Enterprise at all costs unless you want to be scammed at the last minute. Now we're scrambling last minute to find a big enough SUV.