am extremely disappointed in enterprise, I rented a car thru Costco for Berlin pickup. My flight was listed as on time but was late to the gate in Berlin by 1 hour, I got to the enterprise desk 1.5 hours late. The agent told my my reservation auto canceled. Forced me into a 45 euro upgrade even though the lot was full of economy cars. On top of it all the car they gave me was only 3/4 full I complained to the agent in the lot, he said it all evens out in the end but to be sure to have it full when I return the car. I plan on complaining to Costco upon my return to the U.S and to my credit card company.