“I made a reservation online for a sedan from the Columbus, Indiana location. All was set to pick it up at 5:30. I went to pick it up and they said sorry we don't have cars available. They said they tried to call, I received no call. Very disappointed with this location. I won't do business there again”
“what is with yall not cleaning your cars lately before giving it to the next customer? my last rental was absolutely disgusting and I didn't say anything until I turned it in (and after literally cleaning it myself-which I shouldn't of had to do) because I was thinking it was just an honest mistake. well this time my fiance needed a rental and they brought him a car that was filthy to which he turned down noting that it obviously wasn't cleaned. then the next car they bring him also wasn't clean and smelled like weed? like whats happened with the quality of customer service lately?! I'm just so shocked. anyways I hope we never have to use them again after this. I don't want to sit in someone else's hot box”
“It is really frustrating that you reserve their car and when you go there they are giving you the cheap options. One of the employee is really annoying. He told me that Car will be available with 15 minutes and after 15 minutes this is we don’t have a carI will request to the management to train this guy properly for me it was the last reservation and I will never ever get rent a car from this location.”
“I was hit by another person in a rest stop in the middle of Nebraska! Enterprise would not help me. They said they will come get the car and not bring me and my 3 children a vehicle. Stranded at a rest stop I have a recording of the conversation stating "sorry ma'am we cant help you" seriously BUT you will make sure you come get your car while my children are stranded. The lady that hit me couldn't belive what she was hearing and state farm (her ins) stated that was terrible. DONT RENT FROM ENTERPRISE if you care for your safety!!!”
“I reserved a luxury car on June 12th for pick up today at 4pm. The car wasn’t available. Jennifer offered me a Cadillac Suv instead. I said no It’s my birthday tomorrow this is the worst experience ever. I will never rent a car from enterprise. Enterprise Amity New Haven, CT”
“I just wanted to say that I was very unhappy with the Conyers location on Hwy 138. I planned a trip with my family, came to pick up the car, only to be told that they had given it away because I hadn't confirmed via a call, but I never received a call. They were rude and didn't attempt to resolve the issue.”
“Tried to rent a 15 passenger van for our Youth Trip. Booked and reserved this van months in advance, in person. 3 days before our group trip, Enterprise called and said they were cancelling the reservation because the vans had to go elsewhere for some other event. I had 3 days (over a weekend where most places are closed) to scrounge for an alternative method of transportation because we only had 1 available driver.”
“I reserved a vehicle online for Father’s Day weekend, and everything went through without issue. However, when I called to confirm the pickup for Friday, I was told there were no available vehicles and that the reservation shouldn’t have been allowed. It was extremely disappointing, especially after planning around the confirmed booking. I hope Mowline Enterprise improves their reservation system and communication to avoid similar issues for future customers.”
“Reserved a minivan a month in advance so we could pick up my daughter and her stuff from college. On arrival, no van and nothing with comparable cargo space. “We couldn’t find one”. It was too late to rent from anywhere else since we were leaving the next morning! Royally screwed up our plans! Never again!”
“Don’t book at this company. Their phone customer service and the people at the airprort talk two different things. We used to book enterprise many time. But from now on, we’ll find our car rental from different company. The people at Montreal airport are extremely rude too. Stay away from Enterprise unless you want to get a car that is not fit anything and unsafe at all.”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“Horrible experience today. I rented a car today in Palm Desert and had a confirmation number. They had no car and wouldn't even call the Palm Springs location to ask if they had on e. They sent me home. I had a plane to catch”
“The worst! Cars are in bad shape, you get one car have trouble & they can’t even replace what you paid for, you end up with sub par car, no compensation for having issues with the car you rented! Long trip in a extremely small vehicle it’s a very long 11 hour drive, you would think you would get better gas mileage in a small car, it ended up being more expensive, overall experience horrible! Never again! As they say renter beware!”
“I had a bad experience with the vehicle I was provide with! It shut off completely in the freeway ramp! I almost got hit from behind and my hazards lights were not working. Enterprise still hasn’t done anything about the situation knowing I could of die from a bad car accident”
“Extremely Disappointing Customer Service and Communication
I rarely write reviews, but my experience with this rental company has been so frustrating that I feel compelled to share it. It has now been over a month since I submitted a lost item claim, and I have yet to receive any response whatsoever. Here are the key issues I encountered:
No Response to Lost Item Claim
Despite multiple attempts and follow-ups, I’ve received no reply, update, or acknowledgment about my missing item. It’s as though the inquiry vanished into a void.
No Confirmation or Tracking Mechanism
After submitting my claim through the official website, there was no confirmation email, no reference number—nothing to indicate the claim was received or logged. This complete lack of transparency is unacceptable.
Invoice Delays and Blame-Shifting
The invoice I requested was also delayed, and I was told there was “missing information” from a partner. All required data was provided, so this felt like an excuse rather than a real reason.
Unhelpful and Indifferent Staff
The staff at the rental location were disengaged and unhelpful. They seemed more interested in ending the interaction than offering support or information.
Poor Information from Partner Booking Site
Because my booking was processed via a partner, I wasn’t properly informed of critical rental conditions—like the requirement of a physical card for the deposit. In today’s world where digital cards are widely accepted, this should be clearly and boldly communicated during the booking process.
Broken Internal Communication
There seems to be zero coordination between branches and departments. I was told the only way to contact the office is to call directly—yet no one ever answers the phone. Neither chat support nor customer service could help, and even their own internal messages went unanswered.
Inaccessible Local Office
To this day, the branch has not responded to calls, messages, or support inquiries. I have no idea how to retrieve my lost item or even get an update.
This has been, without exaggeration, the worst customer service experience I’ve ever had with a rental company. If you're considering using this company—think twice, especially if you expect any level of post-rental support.
I hope this review encourages the company to rethink their approach to communication and customer care. But as of now, my issue remains unresolved, and I cannot recommend their services.”
“Charges were way too high. Kept changing cars on me. Staff very nice and friendly but will never rent a car from them again
I have been a member over 30 years but the last rental was terrible…”
