“Well, I took the car back to the Enterprise office on Orange Blossom trail in Kissimmee after renting it in Pennsylvania and moving back down to Florida. Anyway, I went over there to return the car and was told that they could not drive me back to my residence because I am to far from the office. They said that they only drive at the most five miles to take someone home. My house is 5.7 miles from the office and that is why they cannot drive me to my because it is 0.7 miles too far. That is SO RIDICULOUS. Anyway, that is why I am leaving a bad review. So now, I have to go out and buy a car just to be able to get around because the bus service here in Kissimmee, Fla is terrible.”
“I rented a car in Sunny Isles Beach Florida. TRhe car was delivered filthy and the smell of smoking was so strong that I had to have all my clothes cleaned.”
“Enterprise Rhinelander River Street
Manager is unprofessional!! DO NOT RENT A VEHICLE FROM THIS ESTABLISHMENT!!!! Charges to my Credit card $767 for damage waiver fees? When in fact SAFELITE damaged my truck when replacing my windshield so it wasn't suppose to cost me a penny. MORGAN said she just needed my credit card on file to hold but placed 3 different holds on my card putting me over my limit. Then MORGAN said if I came back to have the rental inspected the charges would be removed, no explanation about damage waiver fees, office was full of people waiting, a new gal training. Tried calling but could never reach Morgan or her "manager" ..poor business ethics. Safelite took my rental back to the Wausau location and MORGAN wasn't smart enough to figure that out. No damages to the crappy car I was given. Will never be a next time, I would rather walk. Oh and the check/change oil light was on the whole time.”
“Stay away! from enterprise car rental.they will charge you card with bogus citations and tolls charge you a huge sum and then they wont answer your calls to address the situation.”
“My brother rented a truck for a family reunion trip & the truck kept breaking down, would not start back. We had ro call a tow company. Enterprise said we are responsible for the roadside $65.00. That is awful customer service especially because Enterprise is the one that gave an unreliable vehicle in the first place.”
“First off I rented a compact car. When I got to the Enterprise on it St Matthews road in Orangeburg South Carolina mind you my appointment was for 8:30 and then leave out of there until almost 10:00 waiting for a car. When easily they could have accommodated me and upgraded the car. I have no problem with compact cars but this car sounded like the engine was going to fall out it shook and rattled. And the acceleration was horrible. The car drove like the engine was going to fall out.. other than that it was good on gas it was just a bad car needs to be taken off of the road.”
“We went to pick up a car at Enterprise total at pickup, $68.00 we get there, they will not rent to me without a credit card because I have an out of state license. Then my brother in law was going to rent it and then it was a $68 plus a $309 dep. No where does it say anything about a dep. Now we have no car to go to the wedding.
Thank you Enterprise”
“Reservations at enterprise does not guarantee a car! Sitting here, two hours waiting on a car that they said it was on the way, only to hear 15 minutes before closing the cars are not coming in and for us to try another location. Rude, no apology - there response is my area manager said , the cats are in route but obviously there not here 🤦‍♀️”
“Had an Enterprise rental for 7 days in July 2025. During that time, I needed to drop someone off at O'Hare so took my iPass with me. It appears my iPass registered one toll on the way there but missed a toll on the way back. The toll was $1.50. The Illinois tollway penalty for 0 -30 days is $3.00 plus the toll ($1.50), which I fell into. Enterprise charged a violation fee of $25.00, an 8x+ increase over the Illinois toll. Seems exorbitant.”
“I rented a car in Miami Sunny Isles on July 8 returning on July 11. The car was dewlivered filthy and with a strong odor that ther attendant said was deodorizer. When the deodorizer wore off in a few hours the car smelled strongly. of smoking. I. had to haver my clothes cleaned and now I am getting a run arround from Enterprise on reimbursement”
“Booked rental car July 9th through 13th. Added
I-pass to vehicle prior to leaving. Post return of vehicle, I received a charge from Alamo for tolls. Upon realizing card was charged, I investigated the charges from both Alamo and I-pass. I found out, Alamo was double charging me for what I-pass already charged.
Called Alamo and was told an investigation would be conducted. After a while of only God knows what, I received a response from Alamo stating they would not refund the double charges but offered me a $4.95 inconvenience credit.
This is ridiculous because I had proof of toll charges both billed and paid from and to I-pass. They would not honor this stating, times dates don’t match however times were off by minutes and days were same days as my trip.”
“I am disappointed not only in the vehicles but customer service as well. I had 2 friends and their kid have to swap out 2 vehicles because first one broke down (oil change needed to be done in 2024) and the other one the battery died in the middle of nowhere up in Pennsylvania. You are failing to follow through with the most basic preventative vehicle maintenance and you are putting any families in danger due to this failure. You need to get your heads screwed on right and do TRUE preventative maintenance on all your vehicles or get out of the business of renting cars.
They called your customer service 24-hour line 3 TIMES and each time they were hung up on. When they finally were able to speak to one of your people, they said that no one could come pick them up, send a Lyft/Uber until 0800. They were forced to stay in a Sheetz truck stop with their 6 year old kid until you could be bothered to send someone out in the morning. Even though you did send out a tow truck, you would NOT allow them to even try and fix the car and if he was going to tow it, have my friends remove ALL their stuff before it was allowed. They chose not to remove their stuff from the rental because of their location. Lo and behold, 0800 comes out and there is no Lyft/Uber there as promised and when they called, they were informed that you (Enterprise) had no one to send out. This is unacceptable as a car rental and customer service. If you promise something, you better follow through!
Furthermore, when the parents of one of my friends called to make a reservation, the person they spoke to said they could do the reservation in their name and have it picked up by their daughter. When the day came for them to pick up the car under her parents name, they didn’t have it and said it was against your policies. If you promise a rental (even if it is against your policies), you MUST follow through and make that an exception or tell them when they call the policy and not give false information/hope.
I would like to commend the personnel at the Sheetz Truck stop for being extremely accommodating and understanding of my friends’ plight, unlike the Enterprise Car Rental company. Enterprise, due to your negligence in maintaining your cars, good customer service and not willing to work with my friends, you not only ruined your reputation, but you literally put in danger my 2 friends and their 6 year old. You should be ashamed of yourself and give them a full refund because of all the difficulties and danger you put them in. I will not be using Enterprise due to this extremely poor event that not only affected my friends, but their parents as well.”
“Was guaranteed 3 times a car would be available for me, just to drive 30min and be told they had no car and wouldn't for 2 more days. Mind you made the reservation 3 days prior. They need to stop LYING and guaranteeing cars if they don't or won't have them.”
“Unexpected One-Way Fee During Family Emergency – A Difficult Situation
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​"I recently rented a car from Enterprise in Colorado for a planned round trip. Unfortunately, while I was in Michigan, I received news of a sudden death in my family. This unforeseen and tragic circumstance required me to make a one-way trip back to Michigan, making it impossible to return the car to Colorado as originally planned.
​When I explained the situation to Enterprise, I was informed that I would be charged a significant one-way fee because the car couldn't be returned to its original location. While I understand that one-way rentals typically incur a fee, it was incredibly challenging to be hit with this unexpected charge during such a difficult and emotional time. This was not a pre-planned decision but a direct consequence of a family tragedy.
​I was hoping for some understanding or flexibility given the extenuating circumstances. It added considerable stress to an already heartbreaking situation. I believe there should be more consideration for customers facing genuine emergencies like this.”
“I wish I could give zero stars... Negative 5 stars. I booked in March for a trip the last week of July... Enterprise customer service reps are lairs... Do believe anything they say!!! The branch managers are the only ones you can trust. Florida desk staff are rude!!!! Sent entire vacation sitting in Enterprise waiting for a vehicle because the transmission light came and vehicle lost power.. Can't drive the vehicle and they have no vehicles. Have to sit for hours wait for promised calls that they never make. In hopes of getting another vehicle.”
“Booked a reservation for an SUV a week in advance to pick up my family from the airport. I get a call 15 minutes prior to the pickup time and I’m told that there are no vehicles available not even a larger vehicle. They just left me without a vehicle and my family stranded at the airport for several hours after a long flight. All they said was “sorry for the inconvenience. I had to find last minute alternative transportation that cost me $500 even though I had a reservation. What good is a reservation if it doesn’t reserve anything. I will be seeking damages in court from Enterprise if they do not step up and take responsibility for this unacceptable lack of customer service.”
“The assistant manager at the Richmond Lake Harbor location was very unhelpful and rude. The employees lie to their customers and then are not held responsible by management to what they communicate to their customers. I was talked down to and pushed off by the assistant manager and was told he would call me back, which he never did. My husband had to go the next day to get a solution to our issue. Awful experience”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“The vehicle I received was somewhat dirty on the outside, which was disappointing. The check-out process felt suspicious—no physical documents were provided, and the agent stated that all information would be sent by text. Upon returning the vehicle, there was no inspection or confirmation of the vehicle’s condition. I was later charged $28 for gas, even though I returned the car with the same fuel level as when I picked it up. No receipt was issued at the time of return; I was simply told to “check the text.” Overall, the experience lacked transparency and professionalism”
