Extremely Disappointing Customer Service and Communication I rarely write reviews, but my experience with this rental company has been so frustrating that I feel compelled to share it. It has now been over a month since I submitted a lost item claim, and I have yet to receive any response whatsoever. Here are the key issues I encountered: No Response to Lost Item Claim Despite multiple attempts and follow-ups, I’ve received no reply, update, or acknowledgment about my missing item. It’s as though the inquiry vanished into a void. No Confirmation or Tracking Mechanism After submitting my claim through the official website, there was no confirmation email, no reference number—nothing to indicate the claim was received or logged. This complete lack of transparency is unacceptable. Invoice Delays and Blame-Shifting The invoice I requested was also delayed, and I was told there was “missing information” from a partner. All required data was provided, so this felt like an excuse rather than a real reason. Unhelpful and Indifferent Staff The staff at the rental location were disengaged and unhelpful. They seemed more interested in ending the interaction than offering support or information. Poor Information from Partner Booking Site Because my booking was processed via a partner, I wasn’t properly informed of critical rental conditions—like the requirement of a physical card for the deposit. In today’s world where digital cards are widely accepted, this should be clearly and boldly communicated during the booking process. Broken Internal Communication There seems to be zero coordination between branches and departments. I was told the only way to contact the office is to call directly—yet no one ever answers the phone. Neither chat support nor customer service could help, and even their own internal messages went unanswered. Inaccessible Local Office To this day, the branch has not responded to calls, messages, or support inquiries. I have no idea how to retrieve my lost item or even get an update. This has been, without exaggeration, the worst customer service experience I’ve ever had with a rental company. If you're considering using this company—think twice, especially if you expect any level of post-rental support. I hope this review encourages the company to rethink their approach to communication and customer care. But as of now, my issue remains unresolved, and I cannot recommend their services.