Our experience with Enterprise Niagara Falls NY has been a nightmare. It has been incompetence to the highest degree. The car we received lost power after our first stop, which was 90 minutes into our trip. After multiple calls (about 10), we are still stranded. We were promised that a tow truck and Uber driver were ordered to take us to the nearest Enterprise office to pick up a new car. That was over 4 hours ago and the nearest locations have closed or will be closing for the day. Some of the people that we have talked to have been dismissive with a "could care less" attitude. This experience has been incredibly frustrating because not only did we receive a bum car, we also lost a day of travel, and money on a reserved hotel room which could not be canceled. I would steer clear and choose a different car rental company if possible. If there was an option to leave zero stars, I would.