I reserved a 15-passenger van from the Live Oak Florida location 6/3/25 to be picked up 6/28/25. I received a reminder phone call 3 days prior to pick up the van. We drove 30 miles just to be told they didn’t have the van I needed. No phone call on Thursday, Friday or Saturday to say “don’t come, we don’t have your van”. I think Enterprise really doesn’t care about helping their customers, they are not trustworthy as their advertisements claim. Also I called customer service to speak with an area manager & was assured one would call me. They never called. Awful customer service.