I am disappointed not only in the vehicles but customer service as well. I had 2 friends and their kid have to swap out 2 vehicles because first one broke down (oil change needed to be done in 2024) and the other one the battery died in the middle of nowhere up in Pennsylvania. You are failing to follow through with the most basic preventative vehicle maintenance and you are putting any families in danger due to this failure. You need to get your heads screwed on right and do TRUE preventative maintenance on all your vehicles or get out of the business of renting cars. They called your customer service 24-hour line 3 TIMES and each time they were hung up on. When they finally were able to speak to one of your people, they said that no one could come pick them up, send a Lyft/Uber until 0800. They were forced to stay in a Sheetz truck stop with their 6 year old kid until you could be bothered to send someone out in the morning. Even though you did send out a tow truck, you would NOT allow them to even try and fix the car and if he was going to tow it, have my friends remove ALL their stuff before it was allowed. They chose not to remove their stuff from the rental because of their location. Lo and behold, 0800 comes out and there is no Lyft/Uber there as promised and when they called, they were informed that you (Enterprise) had no one to send out. This is unacceptable as a car rental and customer service. If you promise something, you better follow through! Furthermore, when the parents of one of my friends called to make a reservation, the person they spoke to said they could do the reservation in their name and have it picked up by their daughter. When the day came for them to pick up the car under her parents name, they didn’t have it and said it was against your policies. If you promise a rental (even if it is against your policies), you MUST follow through and make that an exception or tell them when they call the policy and not give false information/hope. I would like to commend the personnel at the Sheetz Truck stop for being extremely accommodating and understanding of my friends’ plight, unlike the Enterprise Car Rental company. Enterprise, due to your negligence in maintaining your cars, good customer service and not willing to work with my friends, you not only ruined your reputation, but you literally put in danger my 2 friends and their 6 year old. You should be ashamed of yourself and give them a full refund because of all the difficulties and danger you put them in. I will not be using Enterprise due to this extremely poor event that not only affected my friends, but their parents as well.