“I recently had to find a rental car and this was my first experience. I went to the location on Astoria (East Elmhurst) Queens NY area. Not only were all the staff I encountered professional, knowledgeable and patient, Faith (the person I mainly dealt with, Tara (her assistant branch manager),her branch manager (I didn’t get the chance to write her name as well) & Sheryl T from the car sales division all made what should have been a horrible time for me the most amazing experience I’ve ever encountered at a company. I needed a rental for a few weeks but because they were patient and catered to my specific needs, their assistance in what should have been a traumatic time for me, was resolved with their knowledge of their company’s services to the point I was able to purchase a car by the end of my engagement with them through the several weeks I was renting. I would recommend using Enterprise for any car needs because I wasn’t treated like I number I felt like each person genuinely cared about my needs. Faith and the staff I mentioned made my experience super easy and eased the stress I was already under. I value customer service above everything and Enterprise staff provided that. So thank you for making me a life long customer if I ever have that need again. The service was exceptional and what you would want to experience when looking for your car needs.”
“5 STARS - OUTSTANDING CUSTOMER SERVICE FROM LA'KEL AARON!
I recently rented a car from the Enterprise location in Concord, NC last week and had the absolute pleasure of working with La'Kel Aaron. From the moment I walked in, La'Kel provided me with a warm welcome and made sure I was completely satisfied as a customer—and I truly was! His customer service was superb, and I honestly couldn't have asked for anything better.
La'Kel went above and beyond to ensure my experience was seamless, and he genuinely made my vacation just that much happier with his exceptional service. This young man deserves a pay raise! When I returned the vehicle, he was right there to assist me with the same warm, bubbly smile that greeted me when I first arrived.
It's rare to find someone who takes such genuine pride in their work and truly cares about customer satisfaction. La'Kel Aaron is an absolute asset to your Concord location, and Enterprise is lucky to have him on their team. He deserves all the recognition for his outstanding service!”
“I had an outstanding experience at the Enterprise Rent-A-Car location at 2090 N State Road 7 in Hollywood, FL. From start to finish, the service was exceptional.
Shane, the manager, leads with professionalism and ensures every customer feels valued and taken care of. His attention to detail and willingness to go the extra mile did not go unnoticed.
Cassandra, the assistant manager, was equally impressive—friendly, efficient, and clearly dedicated to delivering top-tier service. She made the entire process smooth and stress-free.
The rest of the team at this location was just as remarkable courteous, helpful, and truly customer-focused. It’s rare to find a group of employees so committed to excellence and teamwork.
Highly recommend this Enterprise location for anyone looking for reliable rentals and genuinely great service. Thank you all for making the experience so seamless and pleasant!”
“Enterprise Port Huron did an exceptional job handling my car rental due to a car deer accident. Riley and staff were very perfessional, in constant contact and did an incredible job managing my car rental experience”
“Enterprise in Smithfield, NC is wonderful. Derrick was most helpful and helped me get just the right car for my trip! The car was ready, clean, and my interactions in picking up and for the return was perfect.”
“I have rented cars at The Colonnade location in San Antonio multiple times.
Every time I was treated with complete professionalism and fabulous service.
From Erica to Matt Ybarra and everyone else at that location, my experience has been top notch.
Thank you.
C.Q.McWilliams
San Antonio, Texas”
“My experience was spectacular. I worked with Matt and from the first call he did an exceptional job of finding out my wants/needs in looking for a vehicle. He was warm, personable, and easy to work with. Both Matt and the manager Jessica were professional, knowledgeable, and took the time to help me make the best decision based on what I was looking for. After test driving four SUV’s I ended up going with a 2024 Toyota RAV 4 and could not be happier with that decision. The process of purchasing was so quick and easy and I felt no pressure to make a choice. Instead, they helped me sort out the pros/cons and what car would be ultimately the best choice for me. I will never go through a dealership again. Thank you Matt and Jessica for a seamless experience!”
“To the regional managerial staff and CEO. Enterprise car rental on Camelback in Phoenix, Arizona where I today had the pleasure of using their car rental service again, I must say, the experience was outstanding! From the moment I walked in, the staff provided exceptional service. They greeted me warmly and were prompt in addressing my rental needs.
The manager took the time to ensure I had beyond expectational service due to a problem I once had. I got the right vehicle, his staff explained features and options that fit my requirements perfectly. The staff was knowledgeable, professional, and genuinely caring, making the entire process enjoyable. The car was even upgraded to enhance my experience.
Returning the vehicle was just as impressive. Overall, I highly recommend Enterprise for their fantastic customer service and attention to detail. They truly go above and beyond to ensure a great renting experience and service above and beyond expectations, they all deserve an award.”
“Enterprise on So Kingshighway at Christy Blvd we so nice and helpful from the time the young black man who picks up at Caliber Collision who helped my husband carrying out boxes and adjusting my seat and held the door for us, getting the vehicle a Nissan Rogue. By the second day I call, hated the Rogue, Alise the mgr very helpful and understand our concerns, she let us trade to a Palisade. While we were there the Black female Monique, not sure how to spell her name, she was very nice too. Call today regarding bill, talked to asst mgr, Conor, very helpful explained the bill. I recommend this location and I would definitely would rent from them again. Excellent Service from all the Staff. The crew who cleans and maintain the vehicles, Excellent, both vehicles were very clean and maintained, very important too!!!”
“My name is Brandie Bean and I rent from Enterprise often.. I often rent from the Enterprise at 6327 Franklin Blvd., Sacramento, CA 95824 where Izzy works and he is a very good representative he accommodates me well and he has a great smile and I like how he interacts with the customers!!”
“First time ever renting a car and the staff was great! Easy check in experience and the car worked out wonderfully. Bringing back the car was a breeze. I even forgot an item in the back seat and the staff was swift in getting it back to me when I returned for it. I highly recommended them - reasonable in price with excellence service. Will use again for sure! Thank you!”
“I had a wonderful experience with Enterprise Rent-A-Car in Sault Ste. Marie, Ontario! They provided me with an excellent vehicle, and I truly appreciated the exceptional assistance from Md Ferdous and Jacob. Their professionalism, friendliness, and helpfulness made the entire process smooth and enjoyable. I will definitely rent from them again and highly recommend their services!”
“We rent a car last June 03, 2025. The attendant who helps us name Kale. He was so accommodating and so nice. He makes sure that we will get what we ask for. He was so helpful and he makes sure that we understand everything. We are pleased and happy, how he handle the costumers. We recommend and we will make sure to comeback here to rent in Cochrane Enterprise.”
“Enterprise went way beyond our expectations in honoring our rental agreement. We made a reservation in January 2025, for July, 2 week reservation for a high cargo van. So much can happen in that 6 month interval, so we were left feeling slightly uneasy as to rather that would be doable. As the days ticked by, Enterprise was in constant touch, trying everything within their power to get us a vehicle that would fulfill our needs. And they DID IT! It was amazing, but so much thanks to Francisco for reaching out to his team. They went beyond our expectations in securing a suitable van for our trip. They discounted the days we would have the van, due to our inconvenience, and we were able to pick up our ride this afternoon. As of now, our trip is intact, we will leave on Time to make all of our prearranged camping destinations, and our 2025 camping oddesy will become realty. I highly recommend Enterprise for all rental needs, they truly go beyond expectations.”
“Turnerville location is the BEST. Kai Dietiker, manager is above helpful. Elias Martinez so professional, helpful, and polite. Their customer service is so good, I think they should teach other department store how to approach customers. Thank you all again.”
“Sophia at the Harry Reid airport was amazing and super helpful! She made great recommendations to save us money and was very personable. The entire rental and drop off process was easy and seamless. We drove over 1,100 miles with no issues at all! Great car and great service! We were going to use a different rental company but have always had excellent experiences with Enterprise! Thank you Enterprise for helping make an amazing trip worry free!”
“Gabby at Orlando Int’l AirPort as extremely helpful! We had to switch airports due to a flight cancellation. She was able to get us exactly what we needed at a very affordable price. Highly recommend Gabby!!”
“I rented a car from Enterprise at the Allen location off Andrew Parkway. Let me tell you Customer Service was amazing. Cameron and Connor are both great. Everything was such an easy process fast, efficient. I had so many questions and needed to rent the car for an additional 2 more days and they took care of us.”
“Enterprise Lima Rd. Fort Wayne, IN location!!! FOR THE WIN!!!!!!! *Ellee and Ella!!!!!! 🙌🏼
I had called the toll-free number to set up my car rental and a 10am pick up. at 8 AM per their instructions I called and confirmed the reservation pick up.
At 10:30 no car no call. We are on a tight schedule and this was very stressful!
I called the toll-free number to find out what was going on they had no answers and for the record they never called me back - fortunately I called the local Enterprise as well. The hold was very long, they had no record of a 10 AM. Pick up. I was transferred to the manager Ellee - she was kind, apologetic and immediately went above and beyond to make it right and to send two employees to drop off the car and another car so we did not have to follow them back, as well as complete the necessary forms at the house so we could get on the road immediately!!! Ellee was absolutely incredible!!!
Ella was the young lady who brought the rental car and she was fantastic!! She was so kind, apologetic, and super efficient and completely delightful!! She was a rockstar! She even made sure our phones were connected, our luggage was in the car and ensure there was nothing else we needed to overcome the morning struggle.
In a world with Customer Service is seriously in jeopardy. These two ladies were exceptional!! I absolutely 100% recommend Enterprise & setting reservations up locally not on the toll-free number. Thank you Ellee and Ella!!!!”
