Enterprise has always been my top choice for renting cars, and a recent major incident reminded me why. Enterprise went above and beyond to assure us that everything would be taken care of, easing a very stressful situation. A special thank you to Michael Long, the manager at the West Hartford, CT location, who treated my family and me with the utmost respect and provided true 5-star customer service. His professionalism, compassion, and dedication are commendable and will never be forgotten. Because of this experience, I’m not just a satisfied customer—I’m a forever loyal customer. Thank you, Enterprise, and thank you, Michael Long, for the outstanding service. Thank you, Eric Hightower & Family