I made my reservation with the Broomfield office a week early, arranging to have them bring the car to the body shop at 4:30, on a Monday. I got to the body shop a little early, took care of business, and waited. And waited. Finally at about 4:50, the shop called the office to ask about my car. The office advised that they were LEAVING shortly. Later I learned that they were waiting for me to let them know I was at the shop. No one had bothered to tell me that. By 5:30, my wife was there to take me home. Apparently the rental arrived shortly after I left. I called the branch manager who was very apologetic, and new, and asked what she could do. She advised me that there seemed to be no record of my reserving a Traverse, etc. I requested that they bring my Chevy Traverse-class car to my home with another employee to take the driver back. When I Jeep Wagoneer showed up, I should have just said "no" and sent them back, as it would not fit into my garage, but I thought it might be fun to drive, so I called the manager and told her I would be bringing it back the next day for my Traverse. She apologized, again, and said they would be ready. I also advised her that, since it would not fit into my garage, I would not be responsible if it got hit by hail. The next day a texted the manager to let her know I was 20 min away. So far so good. When I arrived, the manager had left for a doctor's appointment, and the folks on duty seemed clueless that I was coming. They told me that they had no midsize SUV's, but that a woman had just come in to drop off a Rogue, and that they would clean it up while I wanted. What a circus. I feel sorry for the new manager. She has her work cut out for her.