Stay away from Enterprise/Alamo, especially if you're in a foreign country. On our recent trip to London, we rented a car for a day. Little did we know the Brits have what's called "Congestion Violations", which are well-hidden cameras that nail you by the license plate for driving in a place where there's a lot of traffic. Okay... stuff happens. That's not Enterprises fault since they didn't come up with that. It would've been nice if the guy who helped us sign the paperwork had mentioned it especially since I told him we were staying near city center London... but whatever.
But here's where it got bad. The fine was 15 British pounds (about $20 USD), and you have to pay it in four days or it goes up to 90 pounds (about $120 USD). We never got a notice of the violation. Enterprise did get a notice. They sat on the fee for the 4 days and only then paid it, once it had gone up 600%! And on top of that, they charged us a 35 pounds (about $50 USD) "admin fee"... for doing nothing other than (maybe?) pushing a button. The back and forth with customer service was terrible. When I asked why they waited to pay the fee until it went up SIX TIMES higher, they hemmed and hawed about "company policy... it's your job to know about everything that could possible go wrong when you're in a foreign country...". HOW was I supposed to know about that fine? The fine went to ENTERPRISE... not ME! And I know they knew about it because they paid it eventually.
And then they charges us the full 125 pounds for the fee and their junk "admin" charge. I would've paid the fine had I known about it. They kept me in the dark and then blamed me.
Congratulations, guys. This is how you lose a customer forever. That was a dumb move, considering I've spent FAR more rental cars from them in the past than a lousy 35 pounds on their admin fee. Never again will I rent from them. They will need to enjoy their junk admin fee, because it's the last dollar they will ever receive from me or my family.
They get 2 stars because the car was fine. The experience overall was horrible, though.
3 weeks ago
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