I hired a car to do a long car trip with my son - London to the Lake District and back in a day - and the service from enterprise was initially great - a Fiat 500 ready and with me quickly - a lovely woman served me and showing me the car. The drive was fine (although the Fiat is hungry for petrol - I had to refill 3 times), but I was blighted by heavy rain and congestion on the way back. What Google predicted as a 5.5 hour drive, that I’d allowed 7 hours for, took me 7.5 hours. That extra 32 minutes cost me a whole days additional hire costs - £144. I understand - they need to guard against lateness - but the excessive nature of this charge means the only outcome that’s been achieved is that I’ll never use them again. Shame.
1 week ago
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