“Very dissatisfied with the service I have been receiving on my car rental. Enterprise employee just handed me the key without explaining anything about the car. Now I have a problem with the rear backup camera. The location is closed today (Saturday) and I was told by someone at the customer service number it would have to wait to Monday when the office opened. If I have a choice I will not rent from Enterprise again.”
“I rented a car through insurance in October 2024 for 26 days. The first car Enterprise gave me was locking me out. I was having so much issue with it. I had to switch it with another vehicle. When I called Enterprise, they told me that since I had problems with the first car that they will charge me $40/day instead of $45/day. When I received the bill, Enterprise charged me $45/day. Not only that, the tax calculations were all wrong. All the efforts I made to have them correct the bill was met with insults and deceit. They kept telling me that Management will call me, but never received any call. I believe the Management is invisible as one could not talk to any person in Management.”
“NOT GREAT....
LOCATION IS CONVENIENT, toyota camry drove nicely.
JAMES was a total AH!
My insurance agent recommended enterprise in Bohemia after my
suv was totaled.
I spoke with James on a friday 4pm as I needed a vehicle immediately
He told me there were No cars available until Monday.
apparently He lied...
I called Sat morn spoke with a different employees, 6 CARS available!!
Once again he, (James) was extremely sarcastic to us, arrogant & obnoxious.
He certainly SHOULD NOT be working with customers.
in the future WE will not rent from Bohemia Enterprise,
nor will I recommend them.
Not to mention the car was dirty inside & outside had many
bird poopings with 1/3 tank of gas”
“My car rental went okay, but returning the car at Sioux Falls South Dakota airport turned into a surprise. There was a sign on the desk saying the workers were on the lot and to just put the keys in the Dropbox. Since no one was there to process my car at 8:50, this morning they charged me for two extra hours; I had to call Enterprise customer service to get that straightened out! Sioux Falls airport needs to have enough workers to process cars on time rather than bill customers for extra time until workers 'get to' checking in the cars.”
“This company has dwarf into lying to get you into the door, then once you get to the office, they try to place you into a vehicle they want you have...very misleading!!”
“Enterprise Rent-a-car has been falling by thr waist side. The last rental I didn't review, but this rental I am. Both times I received cars that were dirty and not vacuumed. The cars should be cleaned thoroughly after each rider. I rarely rent vehicles, but when I do, I do expect a clean vehicle.”
“It took me an hour today online and over the phone to set up a car rental. I was told that it would be at the pickup location at 5:30pm. When I called to confirm that someone was coming, they said that it was for the following day. What?
So I haven't even got a car to rent yet and had to find a ride home now from work and then a ride to work. So inconvenient, guys. I guess there are a few reviews I should have read first. It is through my insurance company, so I'll let them know how well you are doing.”
“While the people are nice, I am still sitting here waiting for my pickup 40 minutes. I called, after a constant busy I got through and they said they had to do a drop off ahead of me.
I have to be on the road. They assured me they would be here at 12. The drop off should have had to wait.
The only thing this company has is they pick you up. On time? NO”
“Customer service might be ok. They are not the people cleaning the cars They give me a 7 passage van full of Dog hair. I am very disappointed and won't rent from them again. Please check all cars before entering. They policy is no eating,no smoking, no pets did not apply to this Van. Dog hair everywhere. I Sneeze from NY to Wilmington Delaware. Never again”
“I rented a car for 9 days at Enterprise Reading in June 2024. I was informed of 2 parking offences (my daughter did not pay the parking fees as there was no wifi at the carparks) 2 weeks after the trip. Enterprise promptly charged the fines to my credit card. 3 months later, I received a letter from the parking authorities at Mousehold, Cornwall that the fine was outstanding and the amount has been doubled due to non payment. I emailed Enterprise 2x and my daughter in the UK even called the office. Enterprise refused to respond and the fine has not been settled as the parking authorities claimed the fine was not settled. I am stuck. Not responding to customers and following up on post service is unacceptable!”
“Rented from LaCrosse, WI because my truck broke. Upon returning home to Illinois estimated repair time became longer and Enterprise would not allow me to return car to a different location on Saturday but on Tuesday they decided that would be fine. Resulting in a higher rental fee. After that I was never able to get them to answer the phone again.”
“It’s a hassle that they don’t rent the car with a full tank. It is so much better to start the trip on a full tank! Trying to match the fuel at a half or 3/4 or somewhere in between is ridiculous! Another example of increased prices and decreased customer service! Change it back to full to full!!”
“I was provided with a 2022 Chevy Malibu and in 23 miles it sucked up a quarter tank of gas.
Now I am expected to drive 20 miles out of my way and the cost of gas to drive 3 1/2 hours to switch my vehicle up because there’s nothing close to me for something economical.
No guarantee of reimbursement for gasoline or not being required to provide a full tank of gas.
Very poor customer service.”
“Left a very good and they were very thoughtful and respectful until I realized I was lied to. Told I was getting a discount. Received receipt and no discount. Calling hub on monday.”
“I’ve been told by Enterprise staff and managers on multiple occasions that it is best to call the actual store to book a reservation if you need it same day because the online inventory is always inaccurate. The general customer service number has an inaccurate count of inventory as well. Which I do not see the purpose of having online booking as an option if it does not work. There is not a direct number to the store. You are sent to the general number to be placed on a hold while hoping the line is answered. Online booking is more convenient, but again not for same day bookings. However I’ve been told that a call would be received if inventory is not available. I’ve been told by staff that booking online over 24 hours in advance would lead to an outcome of receiving the rental with no problem. Well I reserved a car online for tomorrow, which is not same day. I did not call as I booked online before they opened. I received a call after they closed to tell me they do not have a car available. This is almost 12 hours after making my reservation. I asked if they could assist in helping with booking for another location as they cancelled my reservation after every other store had already closed. They stated that they could not be of assistance. I have no way of booking another reservation as again all stores are closed and online inventory is inaccurate. I’ve been still renting from Enterprise even with the headache at times of trying to book reservations. I normally receive great customer service from the Bham Ensley location, however this flaw in the system really impacts things. There are many things that must be cancelled and money lost because of the neglect of service to the customer. It is very unfortunate and disappointing.”
“Made reservation 2 months in advance for a suv. Went to get the suv and they had none, not one in sight. They tried to have me take a mini van. I was supposed to leave a 3pm that day for a very important appointment 4 hours away. I had to drive back home (25 mins away) and wait for them to find a suv..had to reschedule my appointment. Got the suv 4 hours later. Ridiculous.”
“I am a Platinum Member, I have been renting vehicles approximately every two weeks from Enterprise at Boston Logan Airport, for the past year. Three weeks ago, I try to rent a vehicle and the website states there are no cars available? I called customer service and they just mimic what the website says, I asked if they could get a car from another location? Remember, Enterprise states "rent from us and we will pick you up"... The robots on the phone, yes two people, I asked to speak with someone else, just stated we're sorry we don't have any cars at that location.....For those that know Boston, there are 7 Enterprise locations within 30 minutes of the Airport.....Not making arrangements for a vehicle has soured me immensely.....I hope I don't get better service from the company I am renting from or they will lose a very solid customer.”
“After making a reservation 48hours in advance, booking a hotel out of town and several reservations for our itinerary. I received a call at 9 the morning of pick-up stating they would be completely sold out of cars by 10am. My reservation was scheduled for noon. I was told by the Enterprise employee Kiarra that I can call around 1pm to see if they had any vehicles returned but there was no guarantee that I would receive a rental, I was 4th on their waiting list. She proceeded to tell me she had to release 5 vehicles from her lot to accommodate other locations inventory. I asked why would she give her inventory away when she has pending reservations who are waiting for a vehicle. She proceeded to say that if I must know they were picked up from repair shop and distributed to other locations which still made no sense. I called several times throughout the day. All the way until 3pm and no luck with a vehicle. I chose to go another route with another rental company. Poor customer service and communication with their customers. I would never use their services or go back they cost me time and money. I was 4 hours late in departing for my vacation due to their negligence.”
“I rented a van at bishop International Airport in Grenada. When we got there, they only gave me a suv with a 3rd row which barely fit al our luggage's. The car's AC barely worked. The windows rolled down but didn't roll back up for a while. We were not comfortable in the car at all considering there were 6 adults. Probably will not be renting from you guys again.”
