We rent with different car companies depending on the need, size of vehicle, and destination we’re traveling to. We’ve had experiences before that was less than ideal from Enterprise. This past was the worst. We had a family event for the weekend and specifically booked a midsize SUV and scheduled an 8am pick up. Not only was the car not available according to the Asst Mgr, Tatiana even though there were several midsize SUV on the lot. She tried to give us a smaller bright neon green vehicle, which was still not readily available. She then told us they’d be a Nissan available within the hour. We left and came back home to wait for the call, we never received. Around 11:30, we returned to the center since no one was answering the phone after multiple calls. We didn’t see the Asst Mgr but had a gentleman who said he was helping out but he normally worked in another location. I inquired about the midsize SUV and he wasn’t sure he had reserved it. He gave it to us and I could not help to notice that we’re getting real busy and people were waiting. The so-called Manager Trainee was still on the phone this time just like on our first visit. The customer service was abysmal and seemed unorganized. There’s so much room for improvement when it comes to organizational skills, customer service and proper staffing that I’m sure this branch could be more profitable with proper changes. I witnessed others frustrating to the point of leaving.