“I rented a car from Burlingame, CA for the month of March. Several days after I got the car, something started hanging down under the car. When I called the Burlingham office I was told that they didn't have any other car for me. They gave me the number for the San Mateo office and I was told the same thing.
What kind of company is this? Can't they get a car from another branch? If and when my car completely breaks down how can I expect any help from them? NEVER AGAIN”
“It started out rocky, there was a misunderstanding, which we all make, but Nick, Bryan, and Matt assured me that they will accommodate me with a vehicle that will safely transport 8 people. I tell you, those young men were friendly, efficient, patient, and hardworking. In less than 30 minutes, they came through with a nice Jeep Wagoneer, and same price contract. I highly recommend 2965 S Sam Houston pkwy. In the mist of the storm, they did not push me aside or come up with excuses. Hats off to our Black Strong Men!!”
“I dealt with Brittany Contino at the 3415 us 19 office in holiday Florida and she was very knowledgeable and took her time helping me getting the best rental possible. She’s a very valuable asset to your team and I will continue to rent from your company in the future. I will recommend this branch to my family and friends as well. This lady deserves your praise and appreciation for how hard she works for your company. She deserves more than 5 stars for her help today.”
“I rented a truck to transport storage items. The initial service was quick and friendly. The prices were flexible initially. I found the service to be convenient. Even though my pick-up location wasn't the same as the drop-off laction I was still accommodated. The service I encountered from John at the Pensacola location was warm and friendly. He was knoknowledgeable aboute fees I may attack for the different locations. He did inform me of how the close-out of the rental process works.”
“Today I arrived to pickup a rental car at Enterprise on Broadway in Little Rock, AR that I reserved back in February and spoke with Matthew, Manager at this location that told me that he was heading to the airport to drop off a vehicle and pickup mine I waited for 1hr to receive a call from Matthew to tell me that there wasn't any vehicles available At the airport. He also told me that he and Matt, General Manager at the airport rode around looking for a vehicle but they didn't have one available. I asked did you try reaching out to other locations and he told me that I would get better results then he would ( He chose not to assist me). I looked online and reserved a vehicle at Alamo at the airport
when I arrived to the counter the sign pointed me to National Counter . A gentlemen at the counter name Matt, General Manager for Enterprise at the airport assisted me. I told him about my experience at the Broadway location. Matt apologized and honored the reservation at the airport. Hint: There were vehicles available at Enterprise at the airport. Shoutout to Matt at the airport for great customer service.”
“We rented a vehicle that got a flat tire within the first 24 hours. Because it was parked in a public garage with low clearance, they couldn't send a tow-truck. We were told it would take up to 3 days for them to retrieve the vehicle, and we needed to go back to the airport (45 minute drive, $50 Uber) to get a replacement. When we got there, they wouldn't give us a car because they hadn't received the other one back! Then they charged us for the full amount of our week rental anyway, despite that I had to go rent another vehicle from Hertz and pay for that. I am still in the process of disputing the charge, having to make multiple phone calls based on no follow-up from them. I missed an important client dinner based on their failure to provide me a vehicle that worked, and am wasting so much time on this! Everyone at Enterprise just keeps telling me they are "so sorry for my inconvenience", as they do nothing to help. Everything is outsourced, nobody is responsible for anything. It's one thing for a car to break down in some way - maybe not their fault. It's another to provide absolutely no assistance or resolution. Their business practices and ethics are deplorable. Don't rent from them!”
“This is directed to 1104 15th street Panama City fl. The front desk representative (Ted) was crowded when arriving to rent a vehicle and constantly reassured each person thru the parking lot and lobby how they fell in line and how he would get to them as soon as possible. But the real review is when I went to drop off my rental and see the ppl before me giving (Ted) the hardest time and he was trying to show a lot of reassurance to them he was trying his best to meet their wants n needs. Even as erratic as hostile they kept being he never lost his dignity composure or show any sign of defeat. I watched him hold firm to policies n procedures (I am a manager and he has the qualities I look for in a person myself for my own career choice) even tho I rented once on the beach and this location in last 30 days I go back to 15th just bc of how I watched him handle himself!!!”
“I rented a pickup last week from them and it had a hitch and was set up to pull a trailer. This week I told them I was going to pull a lawn mower trailer about 13 miles and back. Now I am not allowed to rent the same truck and they say I have to rent from the truck rental division in O'Fallon or St Luis, MO. that adds another 300 miles in getting and dropping off the truck. That is 25 cents a mile for the overage. It is the same model and set up the same as the one in Mt Vernon that is only 1 mile from my house. Yes, I feel like they are screwing their customers. They even went as far as to say their local trucks were not set up to tow a lawn mower trailer. And yes, they lied to me. The trucks are set up and they even slipped and said they only had hitches so they could pull things locally.”
“I was in a car accident and the person that hit me choose a repair location that was far from my home. I called Enterprise Rent-A-Car who took my reservation and then told me that they cannot honor it because of the location evidently they have a 5 mile radius for pick ups. They sent me to five different locations to no avail. I called corporate to help and they are a call center located in the Philippines to sum up, I was unable to rent a car terrible customer service.”
“Rented from enterprise via Expedia… traveled from ELP airport to Enterprise location on Gateway West (because there were no cars available at the airport) only to find that there was no vehicle available for me despite having received confirmation of my reservation. The manager, Mr Flores, claimed that they called me to tell me that there would be no car available for me and said my mailbox was not set up. This was a blatant lie. I had no missed calls from enterprise and had received a voicemail message from someone just the day before. When I asked the manager what I should do now he shrugged and said, very matter of factly, “I don’t know.” He offered no apology and no options. This individual did not even attempt to provide any form of customer service. I traveled to ELP to see a family member who was hospitalized and had to Uber back to the airport where Budget was able to put me in a vehicle. I will NEVER use Enterprise again.”
“I had a rental from enterprise for 2 months. I had 2 cards on file. Enterprise has changed my card multiple times with my authorization since returning the vehicle. I reached out to customer service and they told me I had citations which they could not provide proof of. I never received a citation. If you can’t send me proof that I received the citation. How and why am I being charged. So many people rent the same vehicle. I truly believe they charge anybody who has a credit card left on file. I will NEVER do business with them again!!!!!”
“Using Enterprise after an issue with another car rental recently ( last three weeks)renting in Fort Lauderdale London Düsseldorf and about to re rent in London
Heathrow needs a facility upgrade but the staff namely Ayaz and Abdi made the pick up and drop off easy
Please note the citron c5 model was a terrible car to drive no head room but worked for my needs Fiat 500 has more driver space
Will keep using Enterprise for work and pleasure as I like the booking app and staff”
“From start to finish the experience was relaxed yet professional i would have no problem repeating my business with them. I strongly recommend the staff they were great to deal with and i enjoyed the whole time, i would rate them very good, 5 stars 🌟”
“Enterprise will leave you high and dry. I reserved a vehicle 8 days in advance that was listed as a large suv that would accommodate 8 adults and 7 bags. I went there to pick it up on the scheduled day and they tried to put me in a vehicle that was not what I reserved and way to small for my family. They didn’t even seem to care that they lied to me. I rent a car frequently from enterprise and had a bad experience the time before that and I forgave them but I am now done with them.”
