“I had to enter at least one star to write a review. We were informed with less than 24 hours that they did not have a car available. We had reservations to stay out of state and no transportation! Customer service didn’t return calls and did NOTHInG to try to help us. They simply don’t care at all about their customers!! The whole experience was extremely frustrating. What is the point of having a reservation that cannot be honored??? Management needs to have a better means of monitoring reservations and inventory.”
“I rented a bmw from the Rosemead location on Rosemead blvd The guys were excellent. Jose , Stephanie. And Kevin just went out of their way to help us and all others customer at this location . Best location ever . These. Guys are Rock stars”
“I want to thank Daisy at your Gaithersburg Office for helping me obtain a vehicle that would accommodate family's special request and needs. The car held my daughter's wheel chair with room to spare and offered comfort and space for additional riders. When returning the vehicle, Daisy also allowed me to drop it off directly at the Collision center allowing for a smoother process. Thank you so much Daisy for your professionalism and kindness.”
“Absolutely the best place to buy a car on Adamo dr. Davion the best Manager for the job.This nice young man knows his business A +++++++Customer service. Thank you to Stanley who helped me to what a wonderful guy could not of ask for better customer service from him went above and beyond to help us find the right car. Everyone is so pleasant and kind car was beautifully cleaned. I will be doing business again with your company. Thank you ,Crazy Tattoo Lady 🥰”
“I have used Enterprise A Dozen times or more. Friendly, Helpful staff, but I used to be able to get a car for around $100 and with taxes and Damage Waiver it was like $125-$140 Total. Now a Economy car is $150 before Tax and Damage Waiver. Total is now $200. I won't be using Enterprise any more unless these prices decline, which I doubt will happen. Best of Luck with those Prices.”
“I just wanted to send a shout out for Bob and the staff at Enterprise on Durham
Chapel Hill Blvd 27707. He is super professional and friendly, and made this a great experience. This is my Go To rental company & they are always great.
Thanks for the excellent service.
DURHAM SOUTHWEST
3648 DURHAM CHAPEL HILL BLVD
DURHAM, NC 27707-2661
USA”
“2025 Chevrolet Malibu, 7000 miles left me stranded. Would not start, doors locked me in for 1 1/2 hours, lights and four ways flashing. Contacted roadside assistance, no other cars available, both local offices closed and went home during my ordeal. Roadside said they sent tow, never arrived. No Uber or Lyft available in my area. Did not make my appointment, the reason I rented the car in the first place. Now rescheduled for July. Contacted local office again today, nothing to rent until Thursday, no help at all. What kind of business are you running here. I still need transportation, guess I will try Avis”
“I had booked a pick up for my rental. I told them I would need a rental only if it is a pickup for my work. They confirmed they will have a pick up ready for me. I give my pickup for collision repairs. Goes to enterprise. They say they can give only an SUV, they do not have any pick ups. I show them the phone records. They claim they do not know who spoke to me. It is ridiculous”
“I had a terrible experience with the insurance company and a rental I required when I had an accident with a deer. Enterprise staff, Chloe and Matt were very understanding. I was also in the middle of a move to a new home. The insurance company who I had to repeatedly contact to follow up on the approval of winter tires, continued to state that they did approve but it was not completed correctly as it was under a different adjusters name. Once again, the issue was outstanding so Enterprise Manager, Jasmine made repeated efforts to work with the insurance company to resolve the issue basically so I could complete and pay my account. Jasmine went over and above to contact the insurance company-5 phone calls, on hold, no answer and the adjuster I had dealt was not helpful. The insurance company blamed Enterprise but it made no sense. Jasmine went over and above to resolve the issue. I am grateful this is resolved. It did take a long time.”
“I had reserved a car 2/2/25 to be picked up 4/4/25.Then to find out I don’t have one because the Masters are going on and they need bigger cars.I was told to make reservations at other locations to help my needs.Found a van on harbison blvd yesterday.Called this morning just to double check my reservation was good.Yep,we are set!To then get a call at 6:05pm to tell me we don’t have a vehicle.I made it known I needed a 7 seater because we were going to my sons military graduation and bringing him home.The worst experience.Sorry golf isn’t more important than our military people.”
“False customer service claims. Customers are told everything is fine, on schedule and ready to go to until you get to the rental facility. Once you are here, have a seat and wait for excuses and possible alternate rentals that you do not want. Only wish the staff would deliver what they claimed.”
“I have been trying to get my deposit and money accidently taken from my checking account. I have spoken to Tyler at Enterprise because he is the person who made the error. I have spoken to Brittany and William in Customer Service, yet I continue to get the run around. This is Enterprise 9400 Troost Ave KCMO. I wish I could give them a zero. I have recently contacted Fox 4 Problem Solvers to see if they can get some answers.”
“I highly recommend the Enterprise Rent-A-Car San Antonio Texas location at Loop 1604 & Tradesman. Maro and his team were so professional, accommodating and friendly. They went above and beyond to assist me with my car rental needs. Maro stepped up being the lead and is definitely an asset to this location and company. I cannot thank them enough in helping me with my car needs for the day. Be ready for referrals!!”
“The Alexandria, Va Duke St. location. The customer service has really went down hill since the new agent Gary. I have experienced multiple billing issues. The customer service with Gary is just not there.”
“The friendliness, knowledge and promptness I received while renting my car was above and beyond my expectations. Shout out to Dalton and Mackenzie at the 90th and Maple location in Omaha, for truly making this an A+ experience.”
