“I went to 619 York Rd., Towson, MD Office they do shady Businesses with Insurance Claim, their quote was different then my first time I rented the car from them, I return the car in good condition and with gas the Insurance company was taking awhile to get to my car so I returned the rental until the Insurance company finally got my car in the shop I called them to get the rental again this time they gave me a high quote for out of pocket expenses for the same type of car I had the first time, after I told them that I wasn’t paying the higher quote that I was going to call another Enterprise they tried to Black Ball me from renting a car with out paying the higher quote from them. So My husband let me drive his car lol Enterprise in Towson is very shady.”
“I used to be a valued customer with Enterprise and then they put me on the do not rent list because my mother in law took the rental I had in the driveway without my knowledge and ended up getting pulled over. I got it out of the lot they towed it to within 10 minutes if it being there and had returned the car back to Enterprise. I told Enterprise to file charges on my mother in law for taking the vehicle as I did not give her permission nor did I want to lose my relationship with them because I rented vehicles from them quite frequently but instead they put me in the do not rent list and no one will return my calls when I call and beg and plead if there is anything I can do to get off of it. Now my mother in law is allowed to rent from them and I am not, even though I was a preferred customer. Very disappointed how Enterprise has treated me as a valued customer for the past several years. I can’t even rent a car with my insurance company if something happens to my vehicle because they use Enterprise and they will not remove my name from their do not rent list.”
“We were hit by one of your rental trucks and after contacting countless departments at your company, no one would take an incident report. I was specifically told by multiple employees to never use the words, “claim or report” or no one in your company would touch it. The person at our local branch openly mocked me because he knows he can get away with it. One person told me you have GPS tracking on all vehicles and he just laughed out loud when I suggested that you might. The local branch rep said, he definitely wasn't going to help me. When I asked about GPS he laughed hysterically and stated, “Go ahead. Call corporate, call claims, call anyone you want. Good luck with that! You track that down! Hahaha! No one is ever going to help you! Hahahaha!” Then, he hung up on me. This is the one person everyone at your company said I had to get a case number from or no one would be able to help me. No one in multiple divisions would start a case so you attempt to look for the person who returns a damaged truck. I understand it's a long shot, but it's what the police told us to do after filing the police report. I was repeatedly told you have 10000 trucks on the road and you have no clue where they are. I find that hard to believe. It's clear that you have no system in place for non-customers who want assistance to report a hit-and-run renter. You rent trucks to companies for 2-3 years so they can hit people, cause property damage, and flee the scene of an accident and you will protect them, the criminal! No wonder your renter told us to “f*Ck off” and sped away. After two days of calling and countless Enterprise employees, they basically told us the same thing—to f*Ck off!”
“Poor customer service, they just want all your money and won’t update you before hand about procedures needed before taking their cars.
Insurance claims beware: even if your insurance is paying for the rental you will need to cough up a couple hundred for a deposit.”
“My name is Giovanni Arnaboldi North Carolina resident with valid North Carolina driver license. I reserved a car with Enterprise at Fort Lauderdale airport on January 20th, 2024. I presented my North Carolina driver license and my credit card, I am an Enterprise plus member.
At the check in I was asked for a second document with my picture an my address that I didn’t have with me.
After half hour I was forced to rent a car from Avis. Never again with Enterprise a company to be avoided”
“I rented a car from the Lancaster Enterprise and I can't say enough good things about my experience. Today when I returned the car my ride had road problems and at the last minute could not take me to get my car. Angie was working alone but was so kind and paid for an Uber for me. They are Amazing with Customer Service.”
“Subject: Complaint Regarding Enterprise's Handling of Insurance Claim and Rental Services
I have been a loyal customer of Enterprise for over 25 years under my driver's license, but the recent experience with an insurance claim and rental services has left me frustrated. Enterprise made a deal with State Farm to pick up my vehicle on November 3rd, but due to circumstances, I could only collect it on November 4th.
The complications arose when my car, taken to a Ford shop by State Farm, was not serviced because they claimed to exclusively work on Chevrolets. To make matters worse, in late November, both State Farm and Enterprise abruptly halted my rental without notifying me about payment issues. Instead of addressing the problem transparently, they requested the return of the car, citing mileage limits and offering a newer rental.
When I contacted Enterprise to report an unauthorized deduction of $389 from my bank account on December 8th, the situation became more perplexing. State Farm admitted they hadn't initiated any work orders because they were unsure of my car's location, and the rental needed to be restarted. It became evident that State Farm was mishandling claims and concealing information on their app.
Returning the car on December 11th, after I saw the fees taking out my account. Then after they closed, and I was waiting in parking lot for my husband to pick me up. The manager Johnathan sent a guy out to give me the rental keys back. I assumed they saw where Zachery of state farm re inputted the new claim to start new on the 11th of Dec. I left it and assume they saw it on the computer. I already was already facing challenges with the Ford shop repairs, as they needed State Farm's permission to proceed with repairs. But, Zachery of State Farm resent the claim and told me to call the shop and make sure they got it. Debbie said yes, but only wanted to do the body and not anything else because they don't service Chevys. Despite conflicting information, Enterprise continued to deduct money from my account without permission and in January. Furthermore, Enterprise's refusal to rent to me on December 30th, citing State Farm's outstanding balance, contradicted the information provided by Enterprise Corp. Though almost $600 has been taking on 3 different transactions.
In summary, I am asking that my car be promptly repaired, State Farm fulfills their financial commitments to Enterprise for the pickup scheduled on November 3rd, and Enterprise addresses the unauthorized deductions and rental denials that I did not reserve myself. This experience has been disheartening, and I am asking for a resolution to these issues. The rental shows State farm is responsible and I was told everything was covered by stat farm themselves and the appraisal person, Debbie via text to my phone.”
“The customer service, shuttle, car and low cost met expectations. Someone else ahead of me had wisely requested beforehand a vehicle with winter tires. This had not occurred to me so I received M and S tires which were standard issue. This was a terrible mistake as these tires had no traction on winter roads even though there was sufficient tread.”
“Ok, future costumer’s of Enterprise. Here is my review of what I just when through. Needed to rent a car do to a hit and run accident. So out of nowhere my car is headed to the repair shop and the estimated time of completion on the repairs was 30 days. It’s a little more than a week before Christmas, which included a family trip to Park city, and Midway. The rental needed to be safe with all wheel drive and room for two car seats for the kiddos. On top of that my insurance was not going to pay for the rental. Having rented a car from enterprise before I called and talked with Matt W, giving him the information of the situation. Matt W (if you read this man, Thank you so much for your effort. You made my family’s holidays work out like the accident never happened) met with me at the repair shop with rental ready to go. The next day the check engine light came on. So I reached out to Matt W at the down town location to let him know. Matt W knowing about the family trip coming up. Had me stop by the down town location. He took care of us by putting us into a different rental. He had us in and out in less then 5 mins. A week goes by. Then the day before we leave for park city the brakes start to grind and squeak in the second rental car. Again I call the down town office where Matt W works. We both were like Parleys Canyon is no place for bad brakes. With in 30 mins of the phone call with Matt W. He had us into a different rental. Then in the end when I had questions about the bill. Matt W took the time to go over it with me. Again Matt W. Thank you”
“Absolutely shocking experience with enterprise and not for the first time. Contacted the reservations line this morning to try and book a car for the same day if possible. Initially tried Llanelli and was told there was availability and a booking confirmation was sent. Within minutes I had a phonecall to say there was no availability so it was cancelled. I then rang the reservation number again and tried for Carmarthen, again I was told there was availablity and when I question if this was correct I was told yes but I could ring them to double check for peace of mind given my previous experience. Again had an email confirmation of booking. I then spent the next hour and half trying to get through to the Carmarthen branch with no answer. Eventually I had to ask my husband to leave work and drive round to check my reservation. He was told that it had been cancelled and there were no cars available. I had not been contacted and told this absolutely shocking customer service. When I complained to enterprise I was told I would have a phonecall within a few hours to discuss my complaint. Needless to say this never happend.
This is not the first time this has happened. The company is terrible with no regard for their customers and zero customer service.”
“I wanted to express my sincere appreciation for Enterprise Car Rental's policy of renting vehicles to individuals of all ages, including those over 80. This inclusive approach to customer service is truly remarkable.
I would also like to extend my heartfelt gratitude to the Enterprise car rental team at Dublin Airport, especially to Nikita, the agent at the rental desk, and Martin, who assisted me during the pick-up process. Their exceptional service deserves a five-star review. Over the past two months, I had the pleasure of renting from Enterprise at this location on two different occasions.
Nikita's professionalism and assistance at the rental desk were invaluable. She made the rental process smooth and efficient, ensuring that I had everything I needed for my journeys. Her dedication to customer satisfaction was evident.
Martin went above and beyond during the pick-up process. Not only did he help me load my bags into the rental car, but he also took the time to familiarize me with the key features of the vehicle I rented. His attentiveness and willingness to assist made a significant difference in my rental experience.
I believe it's essential to spread the word about Enterprise's commitment to serving all age groups and the exceptional service provided by Nikita, Martin, and the entire team at Dublin Airport. Your age-inclusive rental experience, coupled with outstanding customer service, is something worth sharing.
I have already recommended Enterprise to all my friends and colleagues, emphasizing that there's no need to wait until you're 80 to benefit from a rental company that values its customers. Why not give Enterprise your business while you need a car rental? Your dedication to inclusivity and top-notch service is something that deserves recognition and support. and your automatic service for the paying the tolls in Ireland was wonderful.
Thank you for your exceptional service and dedication to your customers. I look forward to continuing to do business with Enterprise and encouraging others to do the same.”
“We flew into London Heathrow airport on Friday 24th November - after a 2.5 baggage delay we were helped with our hire car by Kiran - she was absolutely delightful and a breath of fresh air, made our delay disappear into a memory as she was so thoughtful, kind and with a genuine smile booked us in swiftly and professionally so that we could get on with our long journey. She really is a fantastic ambassador for your company. Thankyou Kiran. I hope she gets recognition as she deserves it.”
“Thank you to Pedro and Will at Palm Beach Florida airport drop off! He made sure we got to the terminal with my wife’s wheel chair.
Both pick up and drop off were seamless. Car was terrific (Nissan Rogue).”
“Over 20yrs renting! Airport I usually rent Hemi Challenger but last couple times they had over 45k miles, shaking on steering wheel, and ran rough! Rudy at Miami Airport Enterprise gave me a discount! So if rent a sports car check mileage, anything over 20k I would pass! I want a new car feel, not like I came from a car auction!”
“What a saga this has been. I reserved a small to medium van to move myself and my partner from Aberdeen to London. Evening before pickup I get a call from Enterprise saying they don't have any small-medium vans but will try their best to get us a large one.
Not ideal as the van will be half empty and quite large to navigate through central London but what can you do, we were on a strict schedule.
When picking up the van the enterprise agent noted some damage to the vehicle however informed us that damage under the size of a £10 note is not recorded on paper by Enterprise as it is deemed cosmetic on a vehicle of that size. Regardless, we made sure to take photographs of the van as it was picked up (these photos have been sent to Enterprise in our attempt to reconcile with them).
A week after dropping the van off in London I received an email from Enterprise saying the van had sustained damage during our rental period and we would be charged £250 for repairs. Upon inspection of the damage report, it was obvious that the damage claimed to have been sustained during our rental period was in fact already present on the vehicle when we picked it up from the Aberdeen location.
Noting this, I emailed the agent in Aberdeen stating that this damage was already present and provided the photos we took when pickup up.
I have since had several unsuccessful communications with Enterprise. They do not care about anything I have to say and repeatedly send the same responses over and over.
I finally managed to get the charges reverse by my bank however today (11 months after this began) have had an email from a debt collection agency. I now see the only way out of this is small claims court.
Never will deal with Enterprise or their sister companies (Alamo and National) again and I strongly recommend others stay away.”
“I would have left a 0 if it was possible. 1st they would not pick me up from my house, I had to get a taxi. Then the car was so filthy I could barely see out the windows and didn't want to sit in the seats. I left my garage door opener on the visor which is like having a key to my house and it just disappeared. They charged me 107.00 for tolls that I had an ezpass for and kept my $50 deposit. I will never rent from them again....ever.”
“We got a car from the BRANDON FLORIDA LOCATION 110 US-301 N TAMPA, FL 33619 that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.”
