“Bad experience with this company, they charged my card twice and wouldn’t refund money back to my account. Won’t ever rent from here again! Kept telling me my bank had to refund me.No help at all! I’ve been a loyal customer this has never happened but I won’t ever rent or recommend anyone renting here.”
“My husband had a business account with Enterprise, where he rented a truck for his work. He decided to return the truck because business was slow in December. However, two months later, Enterprise withdrew over $700 from his account without authorization.
We have called and left messages to request a refund, but we have not received a return call. Whenever we try to speak with a member of management, we are told that we will be transferred, but we still end up leaving a message. This has been going on for weeks with no response from Enterprise.
This is poor business practice, and we will be taking further action.”
“Had another wonderful experience with Enerprise in Marysville, OH. Ian, the Marysville manager was a very nice, very polite, & very easy to speak with. He took very good care of us. Even when there was a big problem that arose with our account, he handled it so wonderfully. Thank you Ian. I hope I got the spelling of your name right. Lol”
“I rented a car in Larry Utech Halifax and just want to say I had excellent service and want to thank Fatima and Hital for there expertise and making my experience positive. They were both very helpful and have great customer service!!”
“This company has no respect to their customers what so ever.
I booked a car a week before and on the day of my pick up I was told that they have no cars.”
“They keep giving round-about ways to pay and when I'd bring in exactly what they needed, said they need a different pay method go with what they recommended and said the same thing. Never a definite way when the website I used took my card and authorized my card to be on file while my other one did not as I got there the said neither card would be able to work even though it met the requirements of all regulations. Disappointed, lost my business for good I do not recommend to anybody especially if you are without a vehicle temporarily. Go somewhere else”
“Rented from enterprise at 1000 s federal hywy in pompano Beach FL
Several times this season. Evan, manager, and his entire staff have
always been great. Office and cars are always clean. I look forward
to renting again next season. Thank you for the excellent service.”
“Worse customer service I have ever experienced. Car broke down in a blizzard. I called the company road service. This happened on Saturday. They told me if I wanted a replacement car, I would have to go from Oshawa to Toronto Airport. I said I can not it is a blizzard. I had my grandson with me. Anyway, 5 phone calls to customer service?, and 5 tow truck calls to me, I still have no car replaced. Like, it is Monday night. I now have to wait until Tuesday for a call from a “ Manager”. Like what heck. Less than 15,000 kms, and it overheats?? Come on. I had to find a ride from the breakdown site to my home 50 kms away. Thanks. Geography lesson.”
“Made online reservation at airport location, but when I arrived there I was told no cars would be available for the next twelve hours. What upset me even more was the attendant telling me they tired to notify me which was a lie. Very unprofessional service, will avoid them based on this experience.”
“This is the second time trying to rent a vehicle. Called their rental number and went through the process and completed selecting and approval of rental only to have the pickup location call me and say they had no cars available. You would think that a rental company that's been in business this long that they would have a better inventory tracking system.”
“Great experience at Enterprise in Bartlett. Spencer Evans took excellent care of me.
He was super helpful and professional. Smooth and easy rental process. Highly recommend”
“My wife reserved a compact CAR at the Abbotsford Int’l Airport . When she got there they tried to give her a big ass pickup truck, and said they had no Cars. My wife can’t drive a big truck in the city. Now she was stranded at the airport with no vehicle. I will never rent another vehicle from Enterprise ever!!!!!”
“You took the reservation - But, you don't have any actual cars. I have no idea why you take reservation online and not have cars!! Worse than Seinfeld skit.”
“The staff and vehicle were great. BUT, when picking up the car is when I found out there was a security deposit which DOUBLED the original quote. This was not openly divulged when renting on-line.”
