“I would like to extend my appreciation to Enterprise Rental with my visit to Idyllwild, Ca. I rented Nissan Rouge from their Palm Springs location. The engine light came on a couple of days afterward. They allowed me to exchange the car in Hemet which was closer for me. I returned the car to Palm Springs. Alex was the employee that approached me at the return site. He noticed I had a problem and reduced my cost of the rental. Alex could have ignored that and I wouldn’t have known the difference. Alex saw an opportunity to make a right from a negative situation and created a positive experience for me!! Thanks Alex and Enterprise!!”
“I made a reservation online for a sedan from the Columbus, Indiana location. All was set to pick it up at 5:30. I went to pick it up and they said sorry we don't have cars available. They said they tried to call, I received no call. Very disappointed with this location. I won't do business there again”
“what is with yall not cleaning your cars lately before giving it to the next customer? my last rental was absolutely disgusting and I didn't say anything until I turned it in (and after literally cleaning it myself-which I shouldn't of had to do) because I was thinking it was just an honest mistake. well this time my fiance needed a rental and they brought him a car that was filthy to which he turned down noting that it obviously wasn't cleaned. then the next car they bring him also wasn't clean and smelled like weed? like whats happened with the quality of customer service lately?! I'm just so shocked. anyways I hope we never have to use them again after this. I don't want to sit in someone else's hot box”
“It is really frustrating that you reserve their car and when you go there they are giving you the cheap options. One of the employee is really annoying. He told me that Car will be available with 15 minutes and after 15 minutes this is we don’t have a carI will request to the management to train this guy properly for me it was the last reservation and I will never ever get rent a car from this location.”
“Friendly staff and very accommodating. They go out of their way to take care of you. Car was very clean and ready when I arrived. I will definitely use them every time I need a rental.”
“I had a fantastic experience with Enterprise thanks to Jared at the Medford location! From the moment I walked in, he was welcoming ,professional and incredibly helpful. He made the entire rental process quick and stress free, taking the time to explain everything clearly and ensuring I had the perfect vehicle for my needs. Jared went above and beyond with his customer service- friendly ,attentive, and genuinely cared that I had a good experience. You don't always get that level of personal attention these days, and it really stood out. I will definitely be returning to this location because of him, Thanks again Jared”
“I absolutely love enterprise car rental Justin has ALWAYS gone above and beyond for my family I can't thank him enough. He deserves a promotion!! Have been using y'all for years and will continue happily”
“I was hit by another person in a rest stop in the middle of Nebraska! Enterprise would not help me. They said they will come get the car and not bring me and my 3 children a vehicle. Stranded at a rest stop I have a recording of the conversation stating "sorry ma'am we cant help you" seriously BUT you will make sure you come get your car while my children are stranded. The lady that hit me couldn't belive what she was hearing and state farm (her ins) stated that was terrible. DONT RENT FROM ENTERPRISE if you care for your safety!!!”
“Noah was extremely helpful with the rental of our vehicle post no fault car accident. He made our experience so easy and he even connected us to someone who could help us purchase a new car. We ended up going to a dealership but I appreciate his thoughtfulness. Originally, we were not supposed to get the sedan that we rented because only a mini car was available, but he was very considerate to help us find a car that suited our needs.
I appreciate that there is a quality car rental business like enterprise so close to my home for situations like this. I brought homemade cake for the employees to show my deep gratitude.”
“I reserved a luxury car on June 12th for pick up today at 4pm. The car wasn’t available. Jennifer offered me a Cadillac Suv instead. I said no It’s my birthday tomorrow this is the worst experience ever. I will never rent a car from enterprise. Enterprise Amity New Haven, CT”
“I just wanted to say that I was very unhappy with the Conyers location on Hwy 138. I planned a trip with my family, came to pick up the car, only to be told that they had given it away because I hadn't confirmed via a call, but I never received a call. They were rude and didn't attempt to resolve the issue.”
“Tried to rent a 15 passenger van for our Youth Trip. Booked and reserved this van months in advance, in person. 3 days before our group trip, Enterprise called and said they were cancelling the reservation because the vans had to go elsewhere for some other event. I had 3 days (over a weekend where most places are closed) to scrounge for an alternative method of transportation because we only had 1 available driver.”
“I reserved a vehicle online for Father’s Day weekend, and everything went through without issue. However, when I called to confirm the pickup for Friday, I was told there were no available vehicles and that the reservation shouldn’t have been allowed. It was extremely disappointing, especially after planning around the confirmed booking. I hope Mowline Enterprise improves their reservation system and communication to avoid similar issues for future customers.”
“Reserved a minivan a month in advance so we could pick up my daughter and her stuff from college. On arrival, no van and nothing with comparable cargo space. “We couldn’t find one”. It was too late to rent from anywhere else since we were leaving the next morning! Royally screwed up our plans! Never again!”
“I am sad to see all of the negative reviews and felt the need to write my own. We just got a car from Enterprise from West Des Moines for a 17 day 5,000 mile roadtrip and had the BEST experience with Ashley & Mikayla!! They were both so very kind and helpful throughout! The car was fantastic and now we even want to purchase one for ourselves! We love Enterprise and will always for back to Enterprise & the same location w/ Ashley & Mikayla!!”
