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Enterprise Rent-A-Car Reviews

2.3 Rating 1,252 Reviews
33 %
of reviewers recommend Enterprise Rent-A-Car
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ph:+1-855-266-9565

Email:

nicadmin@enterprise.com

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Enterprise Rent-A-Car 2 star review on 11th July 2025
Christopher
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
Enterprise Rent-A-Car 1 star review on 11th July 2025
Jacoba
72
Anonymous
Anonymous  // 01/01/2019
I have used Enterprise A Dozen times or more. Friendly, Helpful staff, but I used to be able to get a car for around $100 and with taxes and Damage Waiver it was like $125-$140 Total. Now a Economy car is $150 before Tax and Damage Waiver. Total is now $200. I won't be using Enterprise any more unless these prices decline, which I doubt will happen. Best of Luck with those Prices.
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Posted 3 months ago
I just wanted to send a shout out for Bob and the staff at Enterprise on Durham Chapel Hill Blvd 27707. He is super professional and friendly, and made this a great experience. This is my Go To rental company & they are always great. Thanks for the excellent service. DURHAM SOUTHWEST 3648 DURHAM CHAPEL HILL BLVD DURHAM, NC 27707-2661 USA
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Posted 3 months ago
Devon from Amherst Ohio enterprise was great!! Very helpful and I was in and out!! Very smooth transaction terrific customer service!!
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Posted 3 months ago
2025 Chevrolet Malibu, 7000 miles left me stranded. Would not start, doors locked me in for 1 1/2 hours, lights and four ways flashing. Contacted roadside assistance, no other cars available, both local offices closed and went home during my ordeal. Roadside said they sent tow, never arrived. No Uber or Lyft available in my area. Did not make my appointment, the reason I rented the car in the first place. Now rescheduled for July. Contacted local office again today, nothing to rent until Thursday, no help at all. What kind of business are you running here. I still need transportation, guess I will try Avis
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Posted 3 months ago
I had booked a pick up for my rental. I told them I would need a rental only if it is a pickup for my work. They confirmed they will have a pick up ready for me. I give my pickup for collision repairs. Goes to enterprise. They say they can give only an SUV, they do not have any pick ups. I show them the phone records. They claim they do not know who spoke to me. It is ridiculous
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Posted 3 months ago
Evil company
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Posted 3 months ago
I had a terrible experience with the insurance company and a rental I required when I had an accident with a deer. Enterprise staff, Chloe and Matt were very understanding. I was also in the middle of a move to a new home. The insurance company who I had to repeatedly contact to follow up on the approval of winter tires, continued to state that they did approve but it was not completed correctly as it was under a different adjusters name. Once again, the issue was outstanding so Enterprise Manager, Jasmine made repeated efforts to work with the insurance company to resolve the issue basically so I could complete and pay my account. Jasmine went over and above to contact the insurance company-5 phone calls, on hold, no answer and the adjuster I had dealt was not helpful. The insurance company blamed Enterprise but it made no sense. Jasmine went over and above to resolve the issue. I am grateful this is resolved. It did take a long time.
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Posted 3 months ago
I had reserved a car 2/2/25 to be picked up 4/4/25.Then to find out I don’t have one because the Masters are going on and they need bigger cars.I was told to make reservations at other locations to help my needs.Found a van on harbison blvd yesterday.Called this morning just to double check my reservation was good.Yep,we are set!To then get a call at 6:05pm to tell me we don’t have a vehicle.I made it known I needed a 7 seater because we were going to my sons military graduation and bringing him home.The worst experience.Sorry golf isn’t more important than our military people.
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Posted 3 months ago
False customer service claims. Customers are told everything is fine, on schedule and ready to go to until you get to the rental facility. Once you are here, have a seat and wait for excuses and possible alternate rentals that you do not want. Only wish the staff would deliver what they claimed.
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Posted 3 months ago
I have been trying to get my deposit and money accidently taken from my checking account. I have spoken to Tyler at Enterprise because he is the person who made the error. I have spoken to Brittany and William in Customer Service, yet I continue to get the run around. This is Enterprise 9400 Troost Ave KCMO. I wish I could give them a zero. I have recently contacted Fox 4 Problem Solvers to see if they can get some answers.
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Posted 3 months ago
Great from start to finish, hassle free way to rent a vehicle, while mine was in for repair or I'm sure for any reason
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Posted 3 months ago
It was on my rental agreement to have car back by 4:15 Saturday. Dropped off at 2:30 they were closed and I got charged an extra day
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Posted 3 months ago
I highly recommend the Enterprise Rent-A-Car San Antonio Texas location at Loop 1604 & Tradesman. Maro and his team were so professional, accommodating and friendly. They went above and beyond to assist me with my car rental needs. Maro stepped up being the lead and is definitely an asset to this location and company. I cannot thank them enough in helping me with my car needs for the day. Be ready for referrals!!
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Posted 3 months ago
The Alexandria, Va Duke St. location. The customer service has really went down hill since the new agent Gary. I have experienced multiple billing issues. The customer service with Gary is just not there.
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Posted 3 months ago
The friendliness, knowledge and promptness I received while renting my car was above and beyond my expectations. Shout out to Dalton and Mackenzie at the 90th and Maple location in Omaha, for truly making this an A+ experience.
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Posted 3 months ago
They are rip off artist
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Posted 3 months ago
Horrible customer service never have your vehicle ready in time. Have to wait a whole hour before you actually get your rental
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Posted 3 months ago
Came to Florida. rented a car. After first day we had a flat tire. No spare. We were going to go to Disney World. We wanted to exchange vehicles. They won't give us one until the tow truck comes. Over 3 hours. Then we have to go back to the rental center for a different vehicle. Very disappointed
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Posted 3 months ago
I was accused of smoking in the rental car. The car smelled when I got it, but I find that common with their cars. I have rented from them before and never had a problem. I drove the car to my house, kept it overnight, and drove it back the next afternoon. It just so happened that I didn't even need the car. I was the only one in the car and I have never smoked a day in my life. I turned in the keys and they told me I could leave. I was shocked when they charged me for cleaning the car for ashes and smoking odor. This added about $150 to my bill. I talked to several people, but they didn't believe me. I will never use this company again!
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Posted 3 months ago
Matt was very helpful, pleasant, and kind; great customer service!! I really liked the new Kia Niro EV. It was an excellent ride and price was great!
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Posted 3 months ago
Enterprise Rent-A-Car is rated 2.3 based on 1,252 reviews