“We are from out of town and got into a wreck which was not our fault. The insurance company of the other party was paying for us to get a rental until they can total out our car and send us a check. Well upon arrival at enterprise we was supposed to to give them our name, phone number and pay a $50 security fee which will be reimbursed later. Let’s just say that did not go as planned when we went to pay the rental fee with our visa debt card they declined quickly and said it had to be a credit card which we do not own. So after we get a credit card from a family member here they still declined us and told us they was not working with us to leave. We called corporate and they said they do except debit cards but they couldn’t help us either because each branch had their own set of rules. So if you are in Aiken,SC and get into a wreck I do not recommend this enterprise at all and suggest you go a different route.”
“I would never recommend renting a vehicle from the enterprise location in Ogden Utah. Their management staff is very unprofessional and rude! Never ever rent from these people! Rent from the Layton,Utah location, much friendlier and helpful staff”
“I was misinformed about rental coverage. I was charged for three days after being informed I would not be charged and then told to tell my insurance company to pay me back for charges. The ticket had been closed. They could do nothing”
“I wanted to write an update to my one star review. That issue did happen however, on Monday when I could call the office that I rented my car from the issue was handled. So just a little recap. I was given a rental car because my car was in the shop being fixed due to an accident. The first car I was given within 24 hours had a major malfunction light come on. I call the 800 number since it was a Sat afternoon. I was told to take it to the Naperville office on Sunday to exchange to car. The Naperville office's had the worst customer service I've dealt with and told me that the car was fine. They wouldn't switch the car out. I told them if something happened to the car, I had tried to switch it out and they refused. So Monday I called the Villa Park office and let them know what happen over the weekend. Luke and Nick were extremely professional and went above and beyond to make sure I would get a different car. They went as far as bringing the car to my house and switching it out. Enterprise should feel very lucky to have Luke and Nick working for them! So when employees like Jack Bronec give terrible customer service to a customer, Luke and Nick can come in and fix the situation. If Jack had just done his job in the first place I wouldn't have given your company a one star review and then gone on the read all the other one star review. Yikes! So the point of this long story is, that I feel that Luke and Nick should probably get a bonus, because if they did this with me they are most likely treating all their customers like rockstars.”
“Had to give a time to pick up my rental, I arrive 15 minutes after the arranged time and car isn’t ready. I voice my displeasure at having to wait on not one but 2 cars (1st car is stuck in the snow in their lot). After mentioning this the branch manager asks what he can do to make it right, I told him it should’ve been ready by the time I had reserved it for, he said it was. Nope, windshield wipers still covered in the ice/snow from the wknd. After a few back and forth he asks for the keys, tells me we are done here. This is the 2nd time of a bad experience at this location…called my insurance co and explained the situation. Enterprise will not be making any $ from me or my ins policy.”
“I had the easiest experience with the Issaquah rental car location a big shout out to Nick Kennedy as he made my experience even more memorable with great attitude and all around ease for me right at closing time too. I will definitely be renting from them again. All the staff were great to work with.”
“I would like to thank Mariane at the Newark airport. She was so great helping us get home from a cancelled Boston flight. Hertz was the complete worst. She went above and beyond and was so professional and informative. Thanks Again”
“If I could leave zero stars I would. Not worth the hassle, not worth the head ache and not at all worth your business. If you have a problem, good luck trying to get true customer service. No one knows what the true policies are and you’re constantly being jumped from rep to rep. And god forbid your loaner gets towed. Life happens and enterprise is but there to make anything easier for you. Decent cars, sure m but consider a different company.”
“If I could rate lower I would!!! They are the most unprofessional customer service team and people I have ever had to deal with! While I understand stuff happens but 3 hours and the response from the employee was well I have been waiting and you need to wait!!! Sorry the funeral doesn’t wait and I book this vehicle two weeks in advance.”
“Reserved a car from Ottawa international airport. And returned on second day. There was a manager Matthew in the receiving area.
He was fantastic in service.
Even in this heavy winter weather, he was giving me a fabulous service.
His nose was running with cold. But loved to give a great service.
Thank you Matthew.”
“Newark McCarter Hwy,
be very careful with this branch, they will try to pin on you any little thing to charge your insurance if you do not purchase their insurance at time of rental. I mean you have to check every inch of the car (head lights included) no only scratches or dents.”
“I made a reservation over the phone for a location near my location where I dropped off my car for repair. I received a rental confimation by email. I did receive a call back from this Enterprise location and was told they do not have any cars available. I was told they would contact the next closest location and have them call me. I was never called back and called the location but the phone was never answered. I found an Avis rental that answered and they were exceptional in handling my rental needs. I needed a rental again a few weeks later and the same thing happened. I got a rental confirmation and got a call back saying they didn't have any cars available. I asked if there was problems with the reservation system and they told me yes there is, there is no inventory search when reservations are made.”
“Car steering wheel vibrated left and right at speeds above 50mph. Car smelled like smoke, seats were stained/dirty. Problems with phone charger. I had a monthly rental rate. Returned after 6 days to swap cars. If I swapped cars I would have to pay higher rate because it would be for 3 weeks thus I would not get the monthly. So the issue was with their vehicle and I need to pay more? Then I said terminate the rental and I would be charged the non monthly rate for the 5 days. You cannot make this up. Cancelled, will be cancelling another scheduled rental and I am done with Enterprise. They were my first go to for rentals the past few years. Now they aren’t on the list.”
“I reserved a car, got a confirmation number, took an Uber to the Enterprise place and when I got there I was told that no car was available. Then I took another Uber to a place further out of town and realized there was another Enterprise location not too far away. I reserved a car there, got another confirmation number, took another Uber there and when I got there was told that no car was available. Never again! That's no way to do business”
“My flight from IAD was cancelled two days in a row. After the 3rd attempt I decided to drive the 3 hours home. I rented a KIA Fort from the Dulles location on Monday afternoon and needed to return to the Johnstown Pa location where our car was parked within 24 hrs.
Katey at the desk was very nice. She knew I was very upset with the airline and was in a rush to get the car and pick both my wife and luggage up at baggage claim.
Katey walked me out the side door and sounded the KIA horn from the remote to show where it was parked. I went right to the car and never looked it over for damage. I picked up my wife and drove back home. Parked car in my garage and on Tuesday morning drive the rental to the Johnstown location. Upon arriving the kid (Noah) went out and immediately started looking at the front end like he knew something was up. He came back in and asked if I wrecked the car. I told him “absolutely not, why” he said the front drivers side quarter panel was cracked and the front passenger side wheelwell was missing the whole shroud. I told him that they had to have rented it to me that way as they knew I was in a hurry and didn’t buy their costly insurance plan.
My insurance company is fighting it out with them. If they have any surveillance cameras at the exit in Dulles they could certainly see the damage was there b4 hand. Just to be transparent, if I did in fact wreck the car, I would admit it and pay the piper. But I didn’t and it really disturbs me. Regardless, Travelers said I owe nothing but it just blows my mind that a company like Enterprise would pull such an undermined and disturbing ploy to have someone else pay for damage that was done by another party. Be it their employee or past customer.
I have rented from Enterprise many times in the past as I travel a lot for my business. If I find the need to ever use their services again I will be sure to go over the car I’m renting with a fine tooth come. 😡”
“Your local branch Apache Junction Mesa Az don't even bother to answer the phone. Puts you on hold and then hangs up on you. Poor or no customer service. What a waste.”
